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Shaheen Cadillac

Lansing, MI

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257 Reviews
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650 AMERICAN RD

Lansing, MI

48911

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Showing 257 reviews

October 29, 2016

My experience with Larry Broughton. I have purchased many Cadillacs from this dealership, as the previous Capitol Cadillac and now Suburban Cadillac. Larry has assisted me with my last More

by barbaraSUV
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Broughton
Nov 01, 2016 -

Shaheen Cadillac responded

Barbara, thanks for the feedback! We are happy to hear that you have had positive experiences with Larry! Customer service is our top priority and it's great he has provided that to you and making sure you know how to work all of your new features. Enjoy your vehicle and we look forward to working with you again!

October 13, 2016

Well knowledgeable salesman Rich Parker My experience and satisfaction with buying a Automobile from salesman Rich Parker and the Team at Suburban Lansing was a Pleasure, the entire Team was More

by Mrbebe101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Parker , Robert Belanger, Larry Broughton
Oct 17, 2016 -

Shaheen Cadillac responded

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with us! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

September 29, 2016

Reactive problem solver I recently bought my 5th Cadillac from Ed Meister.Additionally I purchased an after market Interior/Exterior Protection Plan and was disappointed in t More

by David C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Meister
Sep 29, 2016 -

Shaheen Cadillac responded

David, thanks for the feedback and continued business! We are sorry to hear that you were not satisfied with the application of the interior/exterior protection plan, but it's great that Ed made sure everything was taken care of. We hope you are now enjoying your new Cadillac and we look forward to working with you again in the future!

September 27, 2016

First time time buying a Cadillac from Larry Boughton. Larry was very articulate in explaing the details of our Cadillac. He should be in charge of the new cars department. . Not pushy and made our buyin More

by Ella1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Belanger, Larry Broughton, Karl Hasenwinkle
Sep 28, 2016 -

Shaheen Cadillac responded

Ella, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Larry! Congratulations, and enjoy your new XTS! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

September 24, 2016

Great experience at Suburban. Known Ed for over 20 years. He is not only my salesman but I consider him a friend also. Have purchased 8 Cadillacs from Ed. Also purchased 2 Olds More

by Chuck B
Recommend Dealer
Yes
Employees Worked With
Ed Meister
Sep 26, 2016 -

Shaheen Cadillac responded

Chuck, thank you for your feedback and continued business! We are so happy to hear that your experiences with Ed have been nothing but great. We strive to have the best customer service and we are pleased with the fact that he has provided that to you. We hope you continue to love your new Cadillac and we can't wait to work with you again!

September 21, 2016

Awesome!! Jim Lawler Is the best sales consultant hands down I've ever dealt with in my 50 years of driving. Beautiful dealership. Worth the drive from Kalamazo More

by rwellscargo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Lawler
Sep 21, 2016 -

Shaheen Cadillac responded

Thanks for the feedback and we hope to work with you again in the near future!

September 13, 2016

Great Customer Service Duane made sure that our experience was top notch. Thank you for going above and beyond to make sure we were taken care of and satisfied. More

by GolfLife
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Soulliere, Randy Hartfil
Sep 13, 2016 -

Shaheen Cadillac responded

Thanks for the feedback. We are displeased to hear that you have had so many problems with your vehicle. Our Retail Operations Manager, Bob Kanerva, has been made aware of your experience, but he can also be reached at 517-393-5600, or bkanerva@suburbancollection.com.

September 12, 2016

Purchase certified 2016 SRX I saw a certified 2016 SRX on the internet at Suburban. I made an appointment and went in and saw James Lawler. He was easy to work with and went th More

by JMB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Lawler
Sep 13, 2016 -

Shaheen Cadillac responded

We are so happy James was able to make your car buying experience a pleasurable one. Congratulations on the 2016 SRX and we hope to serve you again in the future!

September 01, 2016

great Blake was great at getting me going in the right direction, and Dan Shoe was awesome and getting everything done for me, great service, and thanks to More

by sheila hamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shoe and Blake
Sep 01, 2016 -

Shaheen Cadillac responded

Sheila, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Dan and Blake and we look forward to serving you again in the future!

August 30, 2016

Over all service Getting my car here at suburban Cadillac was made very easy with Alex in the lead. He was a pleasure to work with ! I would buy from him again!&#12807 More

by Happy suritta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Malone
Sep 01, 2016 -

Shaheen Cadillac responded

Thanks for the feedback and we hope you continue to enjoy your vehicle!

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