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Shaheen Cadillac
Lansing, MI
258 Reviews
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Showing 258 reviews
June 30, 2017
Gary Kelly I brought my 2010 Cadillac to Suburban of Lansing on a Monday to determine why several indicator lights had turned on. The quote provided for repair w I brought my 2010 Cadillac to Suburban of Lansing on a Monday to determine why several indicator lights had turned on. The quote provided for repair was potentially more than I wanted to spend, so I asked Gary Kelly if he could provide an appraisal for potential trade-in. He made a fair offer (given the repairs to be completed) by the end of the day. My spouse and I test drove three vehicles the following day, Tuesday. We decided to purchase a newer CTS rather than repair the existing one. We submitted the loan application and other basic documents on Tuesday, with Gary staying well past the dealership's closing time. I returned on Wednesday to sign all documents, but my spouse was caught at work and unable to make it. Gary allowed me to take the vehicle without my spouse's signatures, again staying well past the dealership's closing time to explain in better detail the features of the vehicle. He then drove to my spouse's office on Thursday for him to sign the documents, completing the transaction. I purchased an exterior paint protection plan, which required the vehicle to go back to the dealership. Gary came to my spouse's office on Friday to retrieve the vehicle. He brought it to the dealership to have the exterior protection coating completed, and then returned the vehicle to the office. I've had my vehicle repaired by the service department for years and have always been impressed. This was my first interaction with the sales team, and I was equally impressed. Gary took great strides to make the transaction as quick and easy for us as possible. More
by John1310
Employees Worked With
Gary Kelly
June 27, 2017
Gary & Sam Gary followed through from the initial point of contact to the end of the sale and even further. Both he and Sam made it a good experience and apprec Gary followed through from the initial point of contact to the end of the sale and even further. Both he and Sam made it a good experience and appreciated their help, attention, and customer service. More
by Ryan
Employees Worked With
Robert Belanger, Gary Kelly
June 26, 2017
Purchase a new car I gave this dealership 4 stars... I was very pleased with my salesman Larry. He was very knowledgeable and helpful in helping me to select the right c I gave this dealership 4 stars... I was very pleased with my salesman Larry. He was very knowledgeable and helpful in helping me to select the right car for me. This is the second Cadillac that I've purchased from this dealership...and will not hesitate to come back again in the future, because they seem to really care about satisfying their customers. More
by Lynda
Employees Worked With
Sam, Larry Broughton
June 19, 2017
It was GREAT working w/Jim Lawler & Suburban Cadillac I walked into Suburban Cadillac looking for a car and not knowing what to expect. From that point, I couldn't have been treated better. I was helped I walked into Suburban Cadillac looking for a car and not knowing what to expect. From that point, I couldn't have been treated better. I was helped by Jim Lawler, who was the best person I've worked with purchasing a vehicle and will continue to buy other vehicles through him. He went above and beyond what he needed to do to make my experience one of the best I've ever had and I would highly recommend him and the dealership to anybody looking for that perfect car! I was give Top of the line customer service every step of the way and so grateful be able to work with such professionals. Tricia Spain More
by Cady
Employees Worked With
Jim Lawler
June 19, 2017
Exceptional Customer Service They are wonderful! Very helpful and trustworthy. I had them go over a car to deliver to me 2 hours away and they were very thorough. The car arrived They are wonderful! Very helpful and trustworthy. I had them go over a car to deliver to me 2 hours away and they were very thorough. The car arrived spotless and better than they described. More
by Murphmonster
Employees Worked With
Robert Belanger, Cathie Cate, Karl Hasenwinkle
June 13, 2017
An Outstanding buying experience. An outstanding buying experience. The vehicle had every option and color desired. All in all, a great staff going the extra to satisfy customer. Th An outstanding buying experience. The vehicle had every option and color desired. All in all, a great staff going the extra to satisfy customer. The best ever. More
by George Noirot
Employees Worked With
Jim Lawler - sales
June 09, 2017
service I had a engine light come on , they found the problem, replaced a part, set me up with a car to drive. I also had my car detailed while it was there I had a engine light come on , they found the problem, replaced a part, set me up with a car to drive. I also had my car detailed while it was there,GREAT JOB....GREAT SERVICE.......GREAT PEOPLE. More
by GF
Employees Worked With
Brian Hankey
June 06, 2017
The greatest experience ever!! We will never go to another dealership, our friendship with Ed is very enjoyable. Also, Rod is a pleasure to work with. Thank you very much. We will never go to another dealership, our friendship with Ed is very enjoyable. Also, Rod is a pleasure to work with. Thank you very much. More
by jc
Employees Worked With
Matt Krause, Ed Meister, Rod Woodworth
June 03, 2017
A very pleasant experience Most professional salesman I have ever worked with to lease or purchase a car. Every attempt was made to please us and secure a vehicle that meet our Most professional salesman I have ever worked with to lease or purchase a car. Every attempt was made to please us and secure a vehicle that meet our needs and price range. We are extremely pleased with our new car and our experience. More
by alrolarry
Employees Worked With
Jim Lawler
May 30, 2017
Another great deal on two exceptional Cadillacs. Edward Mister continues to excell as a great salesman for me and my wife. He sold each of us a new XT5 and gave us exceptional deals. Thanks Ed Edward Mister continues to excell as a great salesman for me and my wife. He sold each of us a new XT5 and gave us exceptional deals. Thanks Ed More
by Roberts
Employees Worked With
Robert Belanger, Karl Hasenwinkle, Matt Krause, Ed Meister, Terri Valdes
