
Shaker's Family Hyundai
Watertown, CT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Kyle was really great to work with. He asked some excellent questions and got me a great deal. He asked some excellent questions and got me a great deal. More
We recently purchased a Hyundai Tucson and Kyle Garvin our salesman was extremely helpful and very accommodating. He went out of his way to get me the color car i wanted. He explained everything to us ver our salesman was extremely helpful and very accommodating. He went out of his way to get me the color car i wanted. He explained everything to us very clearly never pushy. Our Delivery Specialist Kiara Ruiz, explained all the features of the car very clearly and slowly and had a lot of patience.. Jessica Deedon The F & I Mgr.had all our necessary papers in order very professional. We found the whole staff at Shaker Family Hyundai very helpful. Our experience was a positive one. More
Service was excellent. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. More
This is my favorite Hyundai dealer. Not the first time buying here. Very polite nice people. My salesman, Chris was amazing. He explained everything in detail, and answered all of my qu Not the first time buying here. Very polite nice people. My salesman, Chris was amazing. He explained everything in detail, and answered all of my questions. He made my car buying experience quick and easy. Thanks Chris More
Shaker Hyundai is very reliable when it comes to doing a good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ah good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ahead and the system didn't understand me. So, I gave up, and no one answered the phone because you guys are busy. So that is a minus. And, I teased Mitch about washing and vacuuming my car after spending nearly 600.00 on my bill. You sent out a questionnaire asking if you should add that to your service as a curtesy. I don't think he got the memo that you guys are doing that now. LOL. More
We had a 3 o'clock appointment to take delivery of our new vehicle. When we arrived we were greeted by Kyle and told the business manager would be with us in 15 minutes. Fine! At 4 pm we were still wai new vehicle. When we arrived we were greeted by Kyle and told the business manager would be with us in 15 minutes. Fine! At 4 pm we were still waiting for him...At 4:03 pm I get a text message from my credit monitoring saying that my credit report was just down loaded. Finally at 4:20 we were called in to complete the paperwork, which left us with little time to actually go over the features of the car. When we arrived I told Kyle that I had an appointment at 530 with a customer of mine and was told that would be no problem. We didnt leave the dealership till almost 5pm and ended up being late for my scheduled sales call. With some simple honest communication from the beginning we could have rescheduled the delivery of the vehicle. Im sorry sitting down almost 90 minutes from our scheduled appointment is unacceptable in my world. This just left a bad taste in my mouth. My time is important to me and my customers. More