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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
928 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 928 reviews

March 16, 2024

Great customer service and friendly environment and a great service department not to mention a great service advisor More

by samwichsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles C. Esmele
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Mar 20, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 21, 2024 -

samwichsanchez responded

Customer for life

March 16, 2024

They're Simply Awesome. Joe Mena, my advisor this time, went out and beyond to make sure my needs were met. Service always done within the time promised. This is why I keep More

by j0rg3mart1n3z69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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Mar 20, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that Joe and our team at Shamaley Ford have consistently provided you with exceptional service for all three of your Ford vehicles. Going above and beyond to meet your needs and delivering on time are priorities we take very seriously. We appreciate your loyalty and look forward to continuing to provide top-notch service for your vehicles in the future!

March 15, 2024

Fast great customer service in and out quickly will recommend to anyone that owns a ford vehicle More

by Arambula225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Mar 19, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 14, 2024

Good deals even if you dint end up with the car that u were initially looking for, you end up with something way better at a great price point. More

by jcbgzlz65
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Luis Alatorre
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Mar 16, 2024 -

Shamaley Ford responded

It's great to hear that you had a positive experience with Shamaley Ford and ended up with something better at a great price point! We're here to help!

March 13, 2024

Alexis, is such an amazing person, he is very courteous, helpful and professional service clerk More

by fitovelarde33
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Alexis
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Mar 15, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Great service from the whole staff! Ms Herrera was awesome!It is very easy to schedule and get the service done! Will recommend Shamaley to everyone! More

by noctoom
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
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Mar 15, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 13, 2024

The dealership was every helpful, nice, respectful, and friendly and explained everything well as well as answered all my questions. More

by st4363177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
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Mar 15, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 13, 2024

Great service, from the time I showed up until I left. The service was great and the representative that assisted me was great in how they handled my request and the timely manner in which I was seen was More

by star.spring17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena, Audrey
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Mar 15, 2024 -

Shamaley Ford responded

We're thrilled to hear about your positive experience with our service! Providing great service from start to finish is our top priority, and we're glad to hear that our representative assisted you effectively and handled your request with care. Ensuring timely service is important to us, so we're delighted that you were seen promptly. Thank you for choosing us, and we appreciate your kind words. We look forward to serving you again in the future!

March 12, 2024

There is no point of having made appointment in which I made for 8 am. Unfortunately, they didn't work on car until noon. Essentially, I Waited 6 hours for a light change even with the fact I Bought part a More

by Marman26
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
I don't recall his name but he was great.
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Mar 28, 2024 -

Shamaley Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Mar 28, 2024 -

Marman26 responded

Thank you for reaching back to me. Unfortunately, I highly doubt anything other than a possible coaching will be give and I can certainly almost guarantee that everything will remain the same. But hey, thanks again for reaching out.

Apr 19, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

March 11, 2024

Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need. More

by Sarah O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Mar 13, 2024 -

Shamaley Ford responded

Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!

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