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Shamaley Ford

El Paso, TX

Overview
Reviews
4.8
474 Reviews
Call Dealership (800) 481-9207

11301 Gateway W

El Paso, TX

79936

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Showing 474 reviews

May 06, 2024

Best CS and ALL employees in service department, especially AARON Wade, are helpful and polite. More

by esther.taylor46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Helpful
May 04, 2024

Excellent customer service. Amazing turn around time for serving such a large community. Eduardo is genuine in character and possesses excellent IPC skills. More

by Ernesto A. II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Helpful
May 04, 2024

Service advisor Aaron Wade was very helpful, I was kept informed on progress on repairs More

by Gettnline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarón Wade
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Helpful
May 02, 2024

Shamaley Ford is the best Ford dealership in El Paso. I have been to all of them and Shamaley provides the best customer service hands down. More

by fud_101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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May 05, 2024 -

Shamaley Ford responded

It's great to hear that you've had such a positive experience at Shamaley Ford! Providing the best customer service is something we strive for, and we're glad to hear that we've met your expectations. We appreciate your business and look forward to serving you again!

Helpful
April 30, 2024

Very courteous. .very professional and what I thought was going to take a day to two days only took half of a day. Great job. Joe Mena was very professional More

by normahijarmuro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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May 03, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the professional assistance provided by Joe! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
April 27, 2024

Will adjust payment to fit budget on time service friendly service representative relationship establish whit representative More

by Gabby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 30, 2024 -

Shamaley Ford responded

We understand the importance of fitting payments into your budget and providing timely and friendly service. Our goal is to establish a strong relationship with you and our service representatives, ensuring that your needs are met and your experience with us is exceptional. Thank you for choosing us.

Helpful
April 25, 2024

My experience with the service advisor was was excellent Marco has very good customer values I highly recommend Marco to everyone Great job Marco More

by Tury Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Apr 28, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had an excellent experience and that Marco provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

Shamaley Ford exceeded my expectations! !! Irma helped me ever step and answered all my questions. Charlie always made sure I was taken care of. I’m very happy with my purchase and the best More

by Liliana Flaco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irma Espinoza
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Apr 27, 2024 -

Shamaley Ford responded

That's fantastic to hear! Irma and Charlie at Shamaley Ford know how to take care of their customers. Enjoy your new vehicle!

Helpful
April 24, 2024

Dealership provides a convenient pick up and drop off service. Technician is . very friendly and approachable More

by jose.medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny caramilo
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Apr 25, 2024 -

Shamaley Ford responded

That's great to hear! The convenient pick-up and drop-off service provided by the dealership, along with the friendly and approachable technician, enhances the overall experience. Thank you for choosing us!

Helpful
April 21, 2024

Well my sales lady did a good job 👏 and I will refer people to her sale manager he was very convenient thy both did and excellent job More

by imendozaco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ok my sales lady was Irma Espinosa, I'm not sure on the manager name sorry
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Apr 23, 2024 -

Shamaley Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered an excellent sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
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