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Shamaley Ford
El Paso, TX
928 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 928 reviews
September 12, 2023
The associate who helped with my service was proactive and very responsive when I asked questions. He even stayed a little later in order to allow me to pick up my vehicle. and very responsive when I asked questions. He even stayed a little later in order to allow me to pick up my vehicle. More
by thomasallenfolden
Employees Worked With
Daniel
September 10, 2023
Customer service was great. The only problem I have a part that is missing for my safety. The module will not be in till further notice they can give me a date so I don’t when i The only problem I have a part that is missing for my safety. The module will not be in till further notice they can give me a date so I don’t when it will be month two months, three months, that is poor service on Ford More
by filbert Candelaria
Employees Worked With
Marcos poras
September 06, 2023
Very professional and reaponsivle. Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer More
by alanbh
Employees Worked With
Alexis
September 06, 2023
Customer service was great. I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a s I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a smile More
by washinc04
Employees Worked With
Jerrymyles
September 02, 2023
Customer service was not great. No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me to pick up. I called several times for updates and finally picked up at 6pm!!!! Horrible. 11 hours for service!! Test drove a car, horrible experience with ur car sales man. They don’t want to sell, shouldn’t be out there. Waited my time! I’ve been there many times and first time I walked away disappointed. Will re-think about going there with same person. Car sales man needs major people skills!!!! FYI: bought a car at Casa Ford 2 hours later. More
by Plujan77@hotmail.com
Employees Worked With
Joe Mena
September 01, 2023
Shamaley Ford dealership provided exceptional service throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend! throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend! More
by Snoris80
Employees Worked With
Juan Carlos Rivera, Carlos Pineda, Felipe Espinoza
August 31, 2023
Customer service is good but it takes a very very long time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It too time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It took 6 hours for an inspection and a filter change and when I go in for an oil change without an appointment takes me less time on service. More
by Pablo
Employees Worked With
Do not recall names
