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Shamaley Ford
El Paso, TX
928 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 928 reviews
March 12, 2021
Rude service advisors that are not knowledgeable enough to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet names like "boss" to add finishing touches on their masterpiece of poor customer service. More
by 20' Escape Owner
Employees Worked With
Jeremy
February 17, 2021
Amazing service performed by Javier, had my vehicle in and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 More
by Hector
Employees Worked With
Javier Ramirez
August 03, 2020
Hoy 3 de August fui a tatar de que le hicieran el servicio de cambio de aceite, pero eran las 8:00am y nadie querian a atender. Solo estaba una mujer atendiendo y estaba molesta porque habian muchos servicio de cambio de aceite, pero eran las 8:00am y nadie querian a atender. Solo estaba una mujer atendiendo y estaba molesta porque habian muchos carros esperando ser atendidos pero nadie salia a ver que necesitavamos solo ella y me pidio que entrara a hablar con alguien adentro y yo opte mejor por retirarme. Pesimo servicio pero eso si mandame y mandeme mensajes que mi carro ya necesita servicio y voy no quieren atender. Si no quieren trabajar o no les gusta su trabajo que estan haciendo ahi. Pesimo customer service More
by Julio Sosa
Employees Worked With
Jeremy or Raul garcia
July 24, 2020
On July 23rd at approximately 4:30pm Raul Garcia from service department is the most rude individual who treats customers very disrespectful terrible service he!! service department is the most rude individual who treats customers very disrespectful terrible service he!! More
by hntchavez822
Employees Worked With
Raul Garcia
July 16, 2020
Great location, great service. No complaints. Drove by and a Ford F-150 caught my attention. Decided to give it a try and go for a test drive. From the moment I pulled up, I was greeted and offer Drove by and a Ford F-150 caught my attention. Decided to give it a try and go for a test drive. From the moment I pulled up, I was greeted and offered some cold water. Super plus given how hot it is out. Staff was friendly and ready to help. Everybody maintains distance and is wearing a mask. Considering buying the truck! Wish me luck! More
by locomotive1985
Employees Worked With
Victor Munoz
June 30, 2020
I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was like the 15 vehicle in Line an not to mention that Esther walk me to the waiting room an also let me know that they even had a theater if I wanted to see a movie an also offered me hot an cold beverages I would say she went over an beyond to let me know where everything was at including restrooms an didn’t rush thru everything!! An also said if I needed anything just txt her !! Thank you Esther for the wonderful experience again!! More
by Ángel
Employees Worked With
Esther
June 28, 2020
Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though... More
by Blue ford
Employees Worked With
Service advisors...
June 25, 2020
I have bought 2 different vehicles from Shamaley. Two weeks ago I worked with Manny Leon and bout a new truck. Manny was fantastic, ask for him when you need your next vehicle. John Wyatt weeks ago I worked with Manny Leon and bout a new truck. Manny was fantastic, ask for him when you need your next vehicle. John Wyatt More
by wyattjc210
Employees Worked With
Mr. Manny Leon
June 23, 2020
I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! More
by diazaguilas
Employees Worked With
Paulina
