Shamaley Ford

Necesito alguien se comunique conmigo, fui a revisar un sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 More

I bought a truck there They are rude and didn’t help me at all they didn’t get me a license bracket and they charged me a lot of money at all they didn’t get me a license bracket and they charged me a lot of money More

Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly before, really bad service wouldn’t answer my calls More

Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them again. More

Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More

Service for my F-150 and all my other vehicles has always been great. Completely reliable and awesome service. The waiting area is comfortable to be in while my truck is being taken care of. Thank you Shama been great. Completely reliable and awesome service. The waiting area is comfortable to be in while my truck is being taken care of. Thank you Shamaley Ford! More

Pauline Gonzales did an exceptional job throughout my pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will s pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will start to take my vehicles back again for all services Highly recommend! Hands down to Shamaley Ford and P. Gonzales! Level of service is fantastic. Keep up the good work! More

Takes Advantage of Young Active Duty Military Members My daughter is a young active-duty service member, stationed at Fort Bliss. In early April, she and her young active-duty boyfriend went into the dea My daughter is a young active-duty service member, stationed at Fort Bliss. In early April, she and her young active-duty boyfriend went into the dealership to look at a used Kia that she had seen listed online. When she arrived at the dealership, she was helped by a salesperson named Travis - after looking online, I'm going to assume that this is Travis York. Travis informed my daughter that the vehicle she was looking for was no longer available, but he had an almost identical vehicle for sale at his home. My daughter and her boyfriend went to Travis's home where a Kia was parked. My daughter and her boyfriend were then told that this was not actually Travis's car. It actually belonged to a third-party and Travis was just brokering the deal. Both parties came to an agreement on price after both Travis and the seller assured my daughter that the car was in good order, no issues, one owner, etc. My daughter secured her financing, and Travis scheduled her to come back to the dealership to do the paperwork for the sale. A month after taking possession of the vehicle, the car began showing severe issues. The car was taken to the service department at the Kia dealership, and was told that not only had this car been in a pretty severe wreck, but the engine was not correctly repaired, and additional damage was inside. My daughter went back to the dealership and was told by the sales manager, (I'm not sure which one,) that Shamalay Ford was not responsible because they didn't sell the vehicle. My questions begin with - Why does Shamalay Ford allow it's salespeople to make side deals instead of showing the customer other options at the dealership? Since the salesperson offered the vehicle at the dealership and had the paperwork done at the dealership, why would this not be a dealership deal? Is Shamalay Ford encouraging it's salespeople to not sell piece of crap cars through the dealership so they don't have to pay for the repairs? Why would Shamalay Ford tout it's love for the military, while taking advantage of young active-duty service members? I know that this is a long post, but I hope this will stand as a warning to others. More

Deceptive advertising I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two F I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two Ford vehicles that I bought at Shamaley and have always been serviced by Shamaley. My other vehicle is a Toyota. I took this vehicle in for service and the representative told me that they would only honor their coupon if my vehicle was a Ford. This appears deceptive as I could not find anywhere on the coupon, or the service page, where it says they will only service Ford vehicles. I was also kept waiting and felt ignored as I stood in the service bay waiting for a service rep to tell me they would not honor their advertised service specials (there were no other vehicles waiting). Many of my family members and I have been loyal customers of Shamaley Ford for many years. I agree with other customers' recent reviews, Shamaley Ford's service department is not what it used to be. More