Shamaley Ford

By far the worst service ever if they weren't the closest dealer to me I would never come. The staff are rude nobody care that your standing around waiting. dealer to me I would never come. The staff are rude nobody care that your standing around waiting. More

Keep you waiting and never help I have gone 2 times with a appointment and kept waiting by your used car manager and kelly blue book representative. I cant understand why you don't w I have gone 2 times with a appointment and kept waiting by your used car manager and kelly blue book representative. I cant understand why you don't want to help your customers. Plenty of salespersons at location. In the entrance its a class wall were I guess the manager sits and you can here everyone saying bad words and acting like kids. More

I felt comfortable because I was attended in Spanish It was a really good service and the people was really kind, the experience that I had was comfortable and I was attend in Spanish wish is a really go It was a really good service and the people was really kind, the experience that I had was comfortable and I was attend in Spanish wish is a really good point for me More

Worst service and really bad attitude by service managers. Took vehicle in for warranty work and at first they refused to work on it, after a couple days of my car just sitting there I went in to see what was Took vehicle in for warranty work and at first they refused to work on it, after a couple days of my car just sitting there I went in to see what was going on and the car had scratches and dings on the bumpers and on the doors and behind the driver side door, Service was horrible damaged my car and refused to fix. More

La peor agencia para comprar un auto Hace 6 meses compre una camioneta y hasta el día de hoy no me han cumplido varias cosas que me prometieron son obvias al comprar un auto nuevo. Nunca Hace 6 meses compre una camioneta y hasta el día de hoy no me han cumplido varias cosas que me prometieron son obvias al comprar un auto nuevo. Nunca me dieron una llave extra, o un juego de tapetes para el interior, como tampoco un protector anti manchas para el interior el cual nunca le aplicaron para los hacientos de la misma. Un tanque te gasolina gratis y un lavada que supuestamente no la hicieron porque era tarde y las bombas de gas ya no funcionaban. He todo 3 veces a tratar de exigir todo esto en persona pero el personal so lo o me manda con uno y con otro y todos me dicen que me van a hablar cuando algo este listo mientras se meten un pinche pedazo de pizza a la boca. Definitivamente la peor agencia de el paso. En serio, hay muchas opciones en el paso por favor no vayas a esta y si ya estás alli exige todo lo que te prometen estos tipos con tal de que compres y agarres todas sus aseguranzas. Mi camioneta solo tenía 300 millas cuando la compre y no me la vendieron como nueva fue como usada tal vez yo cometí algunos errores en aceptar eso pero creo que cualquiera que gaste 36000 dlls en un carro merece unos pinche tapetes , una llave extra y su pinche protector de interiores que como insisten en que los compres. More

Service Advisor Great job, great costumer service . I would definitely go back and ask for Adria to be my service advisor. Took her time to explain every question I h Great job, great costumer service . I would definitely go back and ask for Adria to be my service advisor. Took her time to explain every question I had . More

Worst Vehicle Experience I've Had Absolutely terrible experience. Will never go here again, and after the treatment I received will likely not purchase a Ford again. They treat militar Absolutely terrible experience. Will never go here again, and after the treatment I received will likely not purchase a Ford again. They treat military members terribly. Took my vehicle in for damage due to an improper tow and was treated poorly from the beginning. The service advisor and service manager were extraordinarily rude to both my wife and me when we would call asking for our vehicle. They lied about when we approved the fix to take place. To put this in perspective, they took 46 days to fix my differential and stuck us with all but 10 days of the over $1000 rental car. Then, they came to an unfounded assumption that was disproven by a third party investigator hired by my insurance that a worn out bearing on the ($1000) driveshaft was related, so they wouldn't process that under my original new car warranty. I was promised a call back by the main service manager, but (unsurprisingly) didn't get one). I'm now deployed with the Army and trying to process all of this from a distance and have received no help or response. I have filed a complaint with the BBB, and am also in the process of contesting this with Ford Motor Company, but I would not recommend anyone use this dealership to service their Ford. If this review is still up, it means that Shamaley or Ford has not taken care of the issue. More

Auto service Had to go back for a strange noice service on my car's pulley. I'm so satisfied with this auto mechanic "Robert" he's got my last name too!😄 Thank Had to go back for a strange noice service on my car's pulley. I'm so satisfied with this auto mechanic "Robert" he's got my last name too!😄 Thank you More

Worst dealers ever I bought my used truck took it back the very next day for Knocking engine they said nothing is wrong with it but referred me to an outside mechanic th I bought my used truck took it back the very next day for Knocking engine they said nothing is wrong with it but referred me to an outside mechanic that won't charge alot to fix but there is nothing wrong with it More

Worst service department! Please do not take your vehicle to Shamaley Ford, they have no respect for a customer's time. First of all, it took them close to 3 hours to do a simp Please do not take your vehicle to Shamaley Ford, they have no respect for a customer's time. First of all, it took them close to 3 hours to do a simple oil change. I've had my oil changed at other dealership service departments and they take about an hour and include a nice car wash, which Shamaley didn't. The worst part of this experience was the utter lack of respect for my time! When my car was finally ready, they left my paperwork on the desk of an advisor who was out to lunch. Had I not asked other advisors standing around, just chit chatting and laughing, for an update on my vehicle, I would have had to waited until this employee finished his lunch. I'm not paying to wait for employees to have lunch! To top all this off, I get a call from someone at (915) 591-8600, 2 days later, not only trying to justify their incompetence, but demanding to see receipts of my previous experiences at other Ford dealership service departments, implying I was lying about their great service. He was rude and would interup me as I was explaining my horrible experience at Shamaley. Minimizing their shortcomings, saying the incident with my completed paperwork sitting untouched on an advisor's desk who's out to lunch, doesn't happen very often. His apology was so insincere that I refused his offering of a free vehicle wash, why would I trust him, when he seemed angered at my posted reviews. He went as far as to ask me where and how many reviews I had posted. Please keep away from Shamaley Ford's service department! More