
Shamaley Ford
El Paso, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was like the 15 vehicle in Line an not to mention that Esther walk me to the waiting room an also let me know that they even had a theater if I wanted to see a movie an also offered me hot an cold beverages I would say she went over an beyond to let me know where everything was at including restrooms an didn’t rush thru everything!! An also said if I needed anything just txt her !! Thank you Esther for the wonderful experience again!! More
Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though... More
I have bought 2 different vehicles from Shamaley. Two weeks ago I worked with Manny Leon and bout a new truck. Manny was fantastic, ask for him when you need your next vehicle. John Wyatt weeks ago I worked with Manny Leon and bout a new truck. Manny was fantastic, ask for him when you need your next vehicle. John Wyatt More
I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! More
Necesito alguien se comunique conmigo, fui a revisar un sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 More
Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly before, really bad service wouldn’t answer my calls More
Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them again. More
Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More