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Shamaley Ford
El Paso, TX
1,015 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,015 reviews
May 25, 2018
Great job by Jesus Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcor Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcorn and juice More
by Wlegend
Employees Worked With
Jesus martinez
January 13, 2018
Service for a recall on my vehicle. I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it w I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it was. The dealership told me that the towing was at my expense and my responsibilty as well as any other costs involved becuase of the incident. I had to borrow a car so I could go back home to Arizona and come back once the vehicle was ready. It took 1 week and a half to get the issue resolved. Overall my view of this dealerahip and Ford is just complete diassapointment. I am never recommending Ford vehicles or purchasing any new Ford vehciles as it seems that the quality has worsen over the years. More
by lalvar10
Employees Worked With
FELECIA PICKENS, Manny Saenz
January 12, 2018
It's good. I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next service is due. The work done this time wasn't completed. I'm not happy with that. I'm starting to wonder if they are cutting corners. More
by Darrick Bryant
Employees Worked With
Jerry Esmele
January 10, 2018
Oil change I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a g I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a great experience at the service department at Ford. More
by Ramose47
Employees Worked With
Esmele Jerrymyles C.
January 09, 2018
Great experience at Shamaleys Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. More
by Marella1
Employees Worked With
Allissa
December 28, 2017
2017 Ford Edge My wife and I gave Shamaley Ford a 5 star rating for the excellent work provided to us by Gilberto Martinez . We first met Gilbert several months back My wife and I gave Shamaley Ford a 5 star rating for the excellent work provided to us by Gilberto Martinez . We first met Gilbert several months back on a late Saturday evening after the dealership had closed. We were browsing the lot when he saw us near the Ford Edge section and kindly came over and introduced himself. From that meeting going forward he kept us informed and was always following up with the specific Ford Edge we were looking for . His professionalism , honesty and loyalty stood above the competition ( Casa , Viva, Dallas and Alamogordo dealerships ). I am proud to say we have a friend in Mr. Martinez and Shamaley Ford is very lucky to have him on their TEAM. Please acknowledge his superb job . Please thank Rocio Herrera for her attentiveness as well ! Thank you. Henry and Rose More
by H and R De La Rose
Employees Worked With
Gilberto Martinez , Rocio Herrera
December 08, 2017
2013 F150 Was happy with the price I received for the vehicle and the price I was giving for my trade in. Everything else was fine thanks Was happy with the price I received for the vehicle and the price I was giving for my trade in. Everything else was fine thanks More
by Gedwards
Employees Worked With
Armando H
December 02, 2017
Excellent experience Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I f Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I feel safe driving my vehicle now. Thank you More
by Ginny123
Employees Worked With
Alissa Lyn Burg
November 29, 2017
Service experience I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. More
by Ram,lucas
Employees Worked With
Jerry Esmele
November 21, 2017
Respectful and honestly Great attention and respectful help to find the right car and good deal scored the circumstance fantastic help and definitely I highly recommended to Great attention and respectful help to find the right car and good deal scored the circumstance fantastic help and definitely I highly recommended to friend happy holidays. More
by Carlos Hernandez
Employees Worked With
Luis Alatorre
