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Shamaley Ford - Service Center

El Paso, TX

4.8
709 Reviews

709 Reviews of Shamaley Ford - Service Center

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June 13, 2024

POOR customer service. Absolutely NO sense of urgency in the service department. NO accountability whatsoever. POOR communication. Will not do business with again. More

by djrox_2082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Chavez (lousy, lousy service); L. Vasquez, service manager (no leadership ability or sense of ownership in his department)
Report | Print
Jun 19, 2024 -

Shamaley Ford responded

I'm sorry to hear that you encountered any issues with our service department and the lack of communication. Could you please reach out to me so that I can address this? I couldn't locate your name in our database. I would appreciate it if you could get in touch with me using the email provided below. Sasha Martinez Customer Relations Director smartinez@group1auto.com

June 13, 2024

Ford always takes care of the issues I have with great service. I’ll always bring my vehicle to them. More

by hawkeye1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Report | Print
Jun 14, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2024

I had great customer service. Done on time. Great work. Extremely satisfied. Would highly recommend. More

by Lizzykiss5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Report | Print
Jun 12, 2024 -

Shamaley Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Representative very friendly and efficient. My vehicle maintenance was quick and well done, very professional. Thanks More

by samuel.gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeocha Durr
Report | Print
Jun 12, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

Had my oil changed and a recall fixed, Audrey in the service dept was great More

by Leverettjoe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Jun 13, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2024

Jessica Dominguez provides Excellent Service! Very informative & professional. Ms Dominguez is a huge asset for Shamaley Ford! Thank you Mike Franco Federika Franco More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
Report | Print
Jun 13, 2024 -

Shamaley Ford responded

Hi Franco, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Kasha was very great associate she help me very much. Thank you .Keep up the work you do. More

by mikeemile56gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Durr
Report | Print
Jun 10, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience with Kasha! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Great service. I was attended to quickly, the service advisor was quick, friendly and professional. More

by Emarrufo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Jun 10, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Excellent customer service. Courteous, I will continue to come back to Shamaley Ford because of the excellent service and I feel my truck is in good hands here.. Thank you to my More

by framirez630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Jun 09, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2024

Excellent customer service and updates from the service advisor. Explained multi- point inspection after the service was completed. More

by ajenkins91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 09, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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