Shaver Chrysler Dodge Jeep Ram Truck

They are the epitome of a sleazy used car operation! all the way down to the management! I traded in a vehicle which they owed me money on, they said 7 -10 days for my check 2 months later i had to get an a the way down to the management! I traded in a vehicle which they owed me money on, they said 7 -10 days for my check 2 months later i had to get an attorney to get my money! sold my trade in 3 days and did not pay it off for 30 days!! they are thieves !!!! More

I brought my Dodge Ram truck here because the service engine light came on. They replaced some parts charged me over a thousand dollars and did not fix the problem , Oh they said it was fixed but when I engine light came on. They replaced some parts charged me over a thousand dollars and did not fix the problem , Oh they said it was fixed but when I picked it up within 20 miles the engine light was back on with the same code problem.Then they said it was a dirty fuel system and needed a thorough cleaning (even though the truck runs like a dream no hesitation no skipping nothing wrong with the way it was running) which cost me another 350 dollars and within another 75 miles the engine light was back on with the same code problem. Now they say it a fuel injection problem ! Even though the truck runs like a dream! No way I was going to let them screw up the injection system (I’m taking it elsewhere for a second opinion) These morons have no clue what they are doing ! They had my truck for a total of 15 weeks trying to figure it out !! They could not figure out what is causing the engine light to come on. Enough is enough pain and suffering waiting for these guys to guess their way thru the issue. Do yourself a favor and find another place to have your vehicle serviced , These morons may be ok to change your oil but with any real issue they have no clue!! Save yourself the pain and agony of dealing with Shaver service or should I say Shavers non service !! More

I knew we were in for a ride with these clowns. As other reviewers suggest customer service is nonexistent. Of course the fact that we brought in an electric car for warranty work doesn’t help. Impossible reviewers suggest customer service is nonexistent. Of course the fact that we brought in an electric car for warranty work doesn’t help. Impossible to get any information from service department even if they answer the phone. Three days in the shop for a simple fix, scheduled 2 months out. And when we drove the 40 miles back to pick it up they had drained the battery doing the work and test driving but never even bothered to plug it in, so now we’re waiting 2 hours to get enough juice to get home. Every person was rude and unhelpful. I wonder if it was a gas guzzling super truck they’d have a better attitude? More

I felt cheated and robbed I used to do my maintenance in Indiana, where I bought my Jeep Grand Cherokee 2016. Today this Shaver Automotive Group charged me for an oil change, f I used to do my maintenance in Indiana, where I bought my Jeep Grand Cherokee 2016. Today this Shaver Automotive Group charged me for an oil change, filters change, tires rotation, and exchange of differentials lubricant the amount of $205, just for labor. This routine maintenance was done in less than one hour. The total of the bill was $465.12, much more than the double I used to pay in another dealer for the same service. I asked, but no explanation was done for the labor hour table. Also, no clear justification was done. I felt like I was being robbed and cheated. Never this place, unless you want to feel cheated and or robbed. More

service dept I have a 2018 Jeep Compass lease car. I tried to make an appt.for service and only got an answering machine. I left a message and got no response. I h I have a 2018 Jeep Compass lease car. I tried to make an appt.for service and only got an answering machine. I left a message and got no response. I have had to call another dealership. Could never talk to a real person. Bad PR More

Chris REALLY took care of us when we bought our car in for a check engine light. It was two days before Thanksgiving, they were super busy, but he still got the car fixed and got EVERYTHING covered under for a check engine light. It was two days before Thanksgiving, they were super busy, but he still got the car fixed and got EVERYTHING covered under the warranty. Got it back before the holiday and didn't pay a dime (would've cost thousands without the warranty). Highly recommend! More

Worst experience ever!!! Brought my car in for service in my lights that has turned off and stop working. Service advisor never contacted us back to let us know what was the Brought my car in for service in my lights that has turned off and stop working. Service advisor never contacted us back to let us know what was the issue, Jeep stayed there for almost a month! Every time I call for updates, my advisor was always on ouch break... I asked to speak to the service manager, he was rude and told me if I want my car back I need to speak to my advisor, days passed and he never reach out to us! Long story short, the cashier ended up calling us to let us know our car was ready, we asked to speak to “chris’ my service advisor, and he didn’t want to talk to us. This is the WORST SERVICE EVER! Do yourself a favor and go somewhere else! More