Shaver Chrysler Dodge Jeep Ram Truck

Everything to fear This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs. Horrible. Don't use this place More

Management has proven to be sketchy Just had an absolutely terrible experience at Shaver Chrysler Jeep dealership last night. The sales force there seems to be friendly and outgoing yet Just had an absolutely terrible experience at Shaver Chrysler Jeep dealership last night. The sales force there seems to be friendly and outgoing yet very inexperienced. Unfortunately they're not given any latitude in customer negotiations and act as pawns to management. I had been approached by a young dealer who attempted to be helpful and accommodating however it stopped fairly immediately once I was ready to purchase the vehicle of choice. I was eventually introduced to Trevor "Cool Running" Eversley, an individual who presented himself as the manager although he's actually assistant to the manager. He had zero interest in providing a positive customer experience as he actually had the xxxxx to quote me $1500 OVER STICKER. I mean I'm sure there are morons out there that actually pay sticker price, however ABOVE STICKER is simply insulting to anyone with a brain. When I questioned if any leverage or room to negotiate, he basically informed me to take it or leave it. So I did just that - I walked out never to return to that dealership again. And behold, I drove to the next dealership and got the exact car at the exact price I wanted. I've surveyed others and from what I can see on Yelp, my experience doesn't seem to be too unique at Shaver Thousand Oaks. Be warned - best to avoid this place unless you want to be a lamb walked in to the meat processing plant. You can do better even a few miles away in Ventura. More

I was looking for a specific cherokee. They found the exact car I wanted in a search. Salesmam Called me in. When I got there his manager refused to trade the car in for less than msrp. He They found the exact car I wanted in a search. Salesmam Called me in. When I got there his manager refused to trade the car in for less than msrp. He claimed it was 400 miles away. He was such an xxx. The salesman gave me the sticker print out with vin. I found the car 40 miles away on jeep.com. drove toff Sierra and had a 180 degree experience. Got the car 8k under sticker and everyone was awesome to me. More

BAIT AND SWITCH I received a call from Shaver Automotive. They wanted to purchase my Jeep Cherokee that I leased from them last year. I was told they would pay off m I received a call from Shaver Automotive. They wanted to purchase my Jeep Cherokee that I leased from them last year. I was told they would pay off my lease, give me cash and enough rebates to lease a 2016 Jeep Cherokee with no money down, for the same term and for less than my current lease payment. Sounds too good to be true? It was. I was offered a model with lesser options and a lease term that exceeded my current one by two years. I walked out and will never return. More

F for horrible services I will never walk in the front door of this dealership ever again...i called in advance i will be there sun. My time is presious i work double jobs..t I will never walk in the front door of this dealership ever again...i called in advance i will be there sun. My time is presious i work double jobs..they told me dont worry car is waiting come on down..yep 4 hours waisted time on top of that push me to get insurance a i dont even have car yet ..mànager comes trying to tell me i cant get the 14000 car instead he tries to get me in a $23,000 car..i dont think so a made a sacastic!! Remark about it. Geico wont reburse my refund for 20 days thanks to the dealership...buyers beware...there are 1000 dearships that care f there customers...i am in process of finding the perfect dearship that cares l. Soon I will be driving away w suv...dont give up go the extra mile...do the reserach.reviews very important...good luck..make this dealership your xxxxx no no no no..going no where at shaver thousand oaks dealership...but waisted time hardship..rude commits a just no good customers services skills at all.there was no body in the dearletship...i should of known a walk out....felt a bad vibe from the get go More

Service Dept. Set up appointment to have five recalls taken care of (2013 Ram 2500 diesel). Apparently making an appointment doesn't mean they will work on your veh Set up appointment to have five recalls taken care of (2013 Ram 2500 diesel). Apparently making an appointment doesn't mean they will work on your vehicle that day? They do not offer loaner vehicles, despite their claim of trying to be the best in service, after demanding a loaner, after all the work that was being done was recalls, I was rented a small car. When I was called and told vehicle would not be ready because it got bumped back and there was nothing they could do. Spoke to service manager in charge (Tiffany), she kept interrupting me when I was expressing my concerns. I will never go back to this dealership, I would rather drive to Simi Valley than deal with these folks. They could care less if you are waiting. When setting up appointment it to 30 min. Dropped truck off it took 45 min. More

HORIBLE EXPERIENCE! DO NOT GO THERE! Went to see the new Jeep Cherokee. After a few minutes , the general finance manager came to sit with us on prices. From the start, with no apperant r Went to see the new Jeep Cherokee. After a few minutes , the general finance manager came to sit with us on prices. From the start, with no apperant reason his tone was nasty and rude. We explained to him that we are shopping around and would like to get the best deal for our dollar and in return he dismissed us by saying we are wasting his time and ever more its RUDE on our end to do so. We left the delarship shocked and angry as xxxx for the way we treated. HORIBLLE EXPERIENCE!!! DO NOT GO THERE!!!! More

Thieves They are a bunch of thieves their finance manager stuffed a warranty into my deal which I cancelled and got $2,295 back and I would buy a car from Hit They are a bunch of thieves their finance manager stuffed a warranty into my deal which I cancelled and got $2,295 back and I would buy a car from Hitler before I buy a car from them again More

Unbelievably bad experience. Stay away. Unbelievably bad. Go somewhere else. The salesman was great and so was the finance officer. Very helpful and accommodating. But the sales manager. Unbelievably bad. Go somewhere else. The salesman was great and so was the finance officer. Very helpful and accommodating. But the sales manager... I haven't had a dealership employee treat me like that since the early 90's, and even then, it was never this bad. First, he would only talk to me about the monthly payment. I had to pry to get him to tell me what interest rate he was offering me. 6%! My credit is just under 800 and current very high retail rate is 3%. Very insulting. I instructed him to go back and fix it. He sheepishly returned with 3%. Sad. Then, I had to work a bit to get him to tell me the price he was really offering on the vehicle. Once the price and rate were acceptably negotiated, time to go see the finance officer. And guess what showed up when he printed the contract: yep, the sales manager had told the finance officer that I had asked for the $3900 extended warranty, which, of course, he had very specifically NOT asked me about. And just when you didn't think it could get any better. The next day, he informed me that I needed to come pick up my previous car and get the lease return inspection done, and return it myself. He knew that if he told me that when I was buying the vehicle, I would have walked (ridiculous that he wouldn't handle that for a customer since the inspection is prepaid when you lease, and they probably use the same inspection company who comes to the dealership periodically any way) so he waited until the next day to spring it on me. An impressively bad experience. But the price was right so I had to suffer. Oh, I forgot to mention the $99 for nitrogen in the tires and VIN etching for $292 and $750 gap coverage if you don't make a down payment and the $865 for interior warranty (which they covered for me - very nice), but in any case, just be prepared to ask the finance officer to redraw the contract with whatever extra junk you don't want removed or refunded in addition to the horrible treatment you will receive from the sales manager. Like I said, GO SOMEWHERE ELSE!. More

Thumbs down Buyer beware... the service department is over-taxed, techicians overlook mechanical issues and take the quick get them out approch, terrible customer Buyer beware... the service department is over-taxed, techicians overlook mechanical issues and take the quick get them out approch, terrible customer service. My story is too long.... Shaver service would not take the time to figure out what was wrong with the cooling system. I was told by the service manager to just leave it as is they were not going to fix. So I called Chrysler Jeep got them involved, they sugested I go to another dealer. I did and guess what, that dealer took time to find out what the problem was and fixed it. The service department at Shaver is lazy and the wrong mechanical advise was given to me. Do not trust these guys. More