Shaver Preferred Motors

Process started smooth, and ended smooth was late and close to closing. Trusted my salesperson and realized after that was a mistake. Found out I was charged for what I was told was an extended warranty close to closing. Trusted my salesperson and realized after that was a mistake. Found out I was charged for what I was told was an extended warranty covering mechanical components, next day noticed it was just wheels and tires which wouldn’t of covered anything anyway since the car had aftermarket wheels on it. Next day I called and canceled the warranty. Also got charged $400 for wheel locks but they were never installed and I still have yet to be able to get a refund or the wheel locks. I’ve been back and fourth with the sales rep in emails so far with no remedy to the situation just keep getting told their going to ship them but never receive tracking or the parts. Tried calling to talk to General manager and just keep getting told their in a meeting. Won’t do buisness with again and definitely won’t be referring friends and family. More

pleasure wrking with Kevin, He was able to put us in something we could afford! something we could afford! More

You made me purchase wheel locks for $399 and lojack for $399 . I huge rip off! $399 . I huge rip off! More

It was a great experience. Great people. Got my car within an hour of arriving at the dealership. Great people. Got my car within an hour of arriving at the dealership. More

Big Ed, Joe and Shelby did a terrific job assisting with the purchase of my Mazda Miata; they were prompt, respectful and reasonable, making the buying experience positive. I would definitely work another d the purchase of my Mazda Miata; they were prompt, respectful and reasonable, making the buying experience positive. I would definitely work another deal with them. More

Worked extremely hard to meet my needs and terms. Very pleasant experience. Highly recommend them!!! Very pleasant experience. Highly recommend them!!! More

My salesperson Ed is 2nd to none! Ed was very helpful and informative. Ed provided excellent communication and follow-up, making it comfortable to make the drive from Detroit, Michiga Ed was very helpful and informative. Ed provided excellent communication and follow-up, making it comfortable to make the drive from Detroit, Michigan to Indiana, to see the vehicle. The only reason this rating is not a Perfect-5, is because of 1 or 2 of the Manager's. They made me feel very unwelcomed, and uncomfortable. I won't speculate on why that may have been. Ed was busy with other customers. When Ed got free to assist me, and I decided to make the purchase, my Insurance company had closed, in Michigan. While attempting to contact my insurance company (AAA), via phone, 1 of the Shaver Managers kept "asking" me why I was having problems with insurance. I pulled the phone away, and told him that I have had full-coverage on my vehicles for more than 3-decades, and asked if he could excuse me for just a moment, while I got back to the call. There's more, but no need in continuing. Ed made me want to always buy from Shaver, and recommend it to everyone I know. The Manager(s) made me never want to visit the state of Indiana, again. More

Derrick Kong was very accommodating and polite. . I highly recommend him to be your salesman. . I highly recommend him to be your salesman. More

Great place and the staff was amazing sales man khristian was clear and honest it was just a great experience will definitely shop for my next purchase from shaver again. 🛻 was clear and honest it was just a great experience will definitely shop for my next purchase from shaver again. 🛻 More

Big Ed was the absolute best! Every other review sums up their experience well and our experience was pretty much the same. What I do want to offer feedback on is our vehicle a Every other review sums up their experience well and our experience was pretty much the same. What I do want to offer feedback on is our vehicle and one section of our pricing breakdown. We purchased a 2016 Grand Cherokee with 126,000 miles on it. 75th anniversary model, 1 owner, clean title, no accidents, taken care of religiously, interior was spotless, mint condition. It was exactly what we wanted for the price we wanted it. We took it for a test drive in the immediate area and it drove nice. We signed all the paperwork and left. Night time rolls around. The headlights are so dim it was dangerous to drive. We had to use our hi beams as much as we could while making sure we didn't blind incoming drivers. I understand it's a used car, but I would have thought all exterior lights were function checked and the headlights at least checked for brightness. That was a bit scary driving at night until I could purchased new headlights the following day. We live in country and we need as much light as we can get. I have since upgraded to LED's and they are superior to the OEM halogens. The other issue I had was the security lock nuts and LoJack service. I'm sorry, but that felt forced on us. I don't need or want locking lug nuts. That should be an option, not a requirement. We were charged $400 for the lug nuts (Or go to an auto parts store and buy some yourself for $20) and the LoJack service was an additional $400. So, $800 for a service I didn't want. Some of us shop to save money, not accept a service we don't need or want. Regarding paperwork, I was hesitant about getting an extended warranty, but my goodness am I glad I did. We have had the car for 3 weeks and the check engine light comes on. Our Jeep throws us "Multiple Cylinder Misfires" and "Bank 1 Camshaft 1 Position Slow Response." Immediately brought it to the Jeep dealership and they found the position sensor was completely fried and the camshaft lobes and lifters were worn out. 100% recommend the warranty, especially on higher mileage vehicles. I'm not accusing Shaver of hiding anything from us, I'm simply stating the extended warranty is 100% worth it on higher mileage vehicles. One final observation with our Jeep is while driving at highway speeds and driving over bumps, the car is very bouncy. The suspension seems to be very worm out and the spring and shocks may need to be replaced. Food for thought, if you are interested in a vehicle, ask for a highway drive at higher speeds. Check all the exterior lights yourself. Ask for a Carfax if available. Ask for any maintenance they did before they posted the vehicle for sale. Consider a pre-purchase inspection as well. Overall, our experience was very good and we would recommend Shaver, especially Big Ed. More