Shaver Preferred Motors
Merrillville, IN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 98 reviews
Big Ed, Joe and Shelby did a terrific job assisting with the purchase of my Mazda Miata; they were prompt, respectful and reasonable, making the buying experience positive. I would definitely work another d the purchase of my Mazda Miata; they were prompt, respectful and reasonable, making the buying experience positive. I would definitely work another deal with them. More
My salesperson Ed is 2nd to none! Ed was very helpful and informative. Ed provided excellent communication and follow-up, making it comfortable to make the drive from Detroit, Michiga Ed was very helpful and informative. Ed provided excellent communication and follow-up, making it comfortable to make the drive from Detroit, Michigan to Indiana, to see the vehicle. The only reason this rating is not a Perfect-5, is because of 1 or 2 of the Manager's. They made me feel very unwelcomed, and uncomfortable. I won't speculate on why that may have been. Ed was busy with other customers. When Ed got free to assist me, and I decided to make the purchase, my Insurance company had closed, in Michigan. While attempting to contact my insurance company (AAA), via phone, 1 of the Shaver Managers kept "asking" me why I was having problems with insurance. I pulled the phone away, and told him that I have had full-coverage on my vehicles for more than 3-decades, and asked if he could excuse me for just a moment, while I got back to the call. There's more, but no need in continuing. Ed made me want to always buy from Shaver, and recommend it to everyone I know. The Manager(s) made me never want to visit the state of Indiana, again. More
Great place and the staff was amazing sales man khristian was clear and honest it was just a great experience will definitely shop for my next purchase from shaver again. 🛻 was clear and honest it was just a great experience will definitely shop for my next purchase from shaver again. 🛻 More
Big Ed was the absolute best! Every other review sums up their experience well and our experience was pretty much the same. What I do want to offer feedback on is our vehicle a Every other review sums up their experience well and our experience was pretty much the same. What I do want to offer feedback on is our vehicle and one section of our pricing breakdown. We purchased a 2016 Grand Cherokee with 126,000 miles on it. 75th anniversary model, 1 owner, clean title, no accidents, taken care of religiously, interior was spotless, mint condition. It was exactly what we wanted for the price we wanted it. We took it for a test drive in the immediate area and it drove nice. We signed all the paperwork and left. Night time rolls around. The headlights are so dim it was dangerous to drive. We had to use our hi beams as much as we could while making sure we didn't blind incoming drivers. I understand it's a used car, but I would have thought all exterior lights were function checked and the headlights at least checked for brightness. That was a bit scary driving at night until I could purchased new headlights the following day. We live in country and we need as much light as we can get. I have since upgraded to LED's and they are superior to the OEM halogens. The other issue I had was the security lock nuts and LoJack service. I'm sorry, but that felt forced on us. I don't need or want locking lug nuts. That should be an option, not a requirement. We were charged $400 for the lug nuts (Or go to an auto parts store and buy some yourself for $20) and the LoJack service was an additional $400. So, $800 for a service I didn't want. Some of us shop to save money, not accept a service we don't need or want. Regarding paperwork, I was hesitant about getting an extended warranty, but my goodness am I glad I did. We have had the car for 3 weeks and the check engine light comes on. Our Jeep throws us "Multiple Cylinder Misfires" and "Bank 1 Camshaft 1 Position Slow Response." Immediately brought it to the Jeep dealership and they found the position sensor was completely fried and the camshaft lobes and lifters were worn out. 100% recommend the warranty, especially on higher mileage vehicles. I'm not accusing Shaver of hiding anything from us, I'm simply stating the extended warranty is 100% worth it on higher mileage vehicles. One final observation with our Jeep is while driving at highway speeds and driving over bumps, the car is very bouncy. The suspension seems to be very worm out and the spring and shocks may need to be replaced. Food for thought, if you are interested in a vehicle, ask for a highway drive at higher speeds. Check all the exterior lights yourself. Ask for a Carfax if available. Ask for any maintenance they did before they posted the vehicle for sale. Consider a pre-purchase inspection as well. Overall, our experience was very good and we would recommend Shaver, especially Big Ed. More
• Khristian Avala at Shaver Preferred Motors provided excellent, respectful service, leading to a fair deal on a vehicle. • I highly recommend them. excellent, respectful service, leading to a fair deal on a vehicle. • I highly recommend them. More



