Shaver Preferred Motors

Shaver Preferred Motors responded

We appreciate your positive review, Jon! We’re glad to hear you had an all-around good experience and found our team helpful throughout the process. Offering fair trade-in values and making the car-buying experience smooth and stress-free is exactly what we aim for. We truly appreciate your business and look forward to seeing you again here in Merrillville at Shaver Preferred Motors!

Shaver Preferred Motors responded

Thank you for taking the time to leave us a review! Ed is great at making the financing process smooth and stress-free, and we're proud he could assist you. It's great to know you had such a positive experience, and your recommendation means the world to us. Don't hesitate to reach out if you need anything vehicle-related. Thank you!

Shaver Preferred Motors responded

Thank you for your review! We're so glad we could help when others couldn’t, and it means a lot to hear that you found our team kind and patient. If you ever need anything car related, we’re here for you! Enjoy your Chevrolet, and thanks for choosing Shaver Preferred Motors!

Shaver Preferred Motors responded

Thank you for your valued feedback. We strive to provide clear and transparent information to all our customers, including details about payment options and any associated fees. We apologize if there was any misunderstanding regarding the 3% credit card processing fee, which is a standard charge for credit transactions. We understand that timing is important, especially during busy periods, and we do our best to assist every customer in the order they arrive. Our goal is always to provide a smooth and efficient experience, and we regret that you feel your expectations were not met this time around. If you have any additional questions or concerns, we’d be happy to discuss them further. Please feel free to reach out to us directly at 219-235-8687.

Shaver Preferred Motors responded

Thank you for your amazing review! Joe and Shelby will be thrilled to hear that this was the best vehicle-buying experience you’ve ever had. At Shaver Preferred Motors, we take pride in making the process smooth and stress-free. Your recommendation means the world to us! Enjoy your Cadillac, and we look forward to seeing you again.

Shaver Preferred Motors responded

We’re so happy to hear about your great experience and truly appreciate your loyalty! Ed is fantastic, and we’re glad he made the process smooth and enjoyable for you. Shaver Preferred Motors will always be here when you need us. Enjoy your Honda, thank you for shopping with us!

Shaver Preferred Motors responded

Thank you for your review! We’re so glad Oakley and Joe made your car-buying experience smooth and stress-free. At Shaver Preferred Motors, we strive to make every visit enjoyable, and we appreciate your recommendation. Enjoy your Ford, and let us know if you ever need anything!

Shaver Preferred Motors responded

Curtis, we appreciate you taking the time to share your feedback. At Shaver Preferred Motors, we are committed to providing a positive, transparent experience for every customer, and are saddened to see that we did not meet your expectations. While we understand that expectations can vary, we always strive to offer quality vehicles and exceptional service. If you would like to discuss your experience further, we welcome you to reach out to us at 219-235-8687. We value all customer insights and remain dedicated to assisting those in search of a reliable vehicle.

Shaver Preferred Motors responded

Thank you for taking the time to share your experience. We understand how frustrating it can be to deal with unexpected vehicle issues, especially when it impacts your daily routine. Our goal at Shaver Preferred Motors is always to ensure that our customers feel supported, even when challenges arise. Regarding your concern, your vehicle’s transmission issue is being addressed under the manufacturer’s warranty at Ford’s service center. Since the warranty is managed through a third-party provider, we understand the process can be frustrating, especially when waiting for approvals. We empathize with the inconvenience this has caused, and while we cannot influence the policies of the third-party warranty company or the dealership policies at Ford, we truly regret the stress this has added to your experience. We appreciate your trust in choosing us and are here to assist in any way possible to ensure you feel valued. If you have any further questions or concerns, please reach out to our team directly at 219-235-8690. We’re happy to help guide you through the process or provide any information that may help. 

Shaver Preferred Motors responded

Thank you for sharing your great experience! Ed and our team are dedicated to making every car buying experience smooth and satisfying. We're proud we could exceed expectations and earn your trust! We’re grateful for your support and look forward to assisting you again at Shaver Preferred Motors!