Shawnee Mission Ford

Excellent Friendly atmosphere... always someone to help with your needs. Have purchased 3 cars there within the past 5 years. Would recommend them for purchas Friendly atmosphere... always someone to help with your needs. Have purchased 3 cars there within the past 5 years. Would recommend them for purchasing a new vehicle More

Thank you! Thanks, Ricky, for helping me and finding a loaner car so quickly. I appreciate the excellent customer service and will utilize this site in the futur Thanks, Ricky, for helping me and finding a loaner car so quickly. I appreciate the excellent customer service and will utilize this site in the future. More

Great Service Brett does an outstanding job taking care of our cars. He explains what needs to be done and why. A true asset to your company. Brett does an outstanding job taking care of our cars. He explains what needs to be done and why. A true asset to your company. More

All my service experiences have been positive. It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my name and vehicle which provides more service efficiency for both SM Ford and myself. More

My salesman, Jim Beadle, was very knowledgeable and helpful. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. More

Recommend Seems to be a nice place to do business! People are very friendly! No hard sell which i find extremely positive! Good people to do business with! Seems to be a nice place to do business! People are very friendly! No hard sell which i find extremely positive! Good people to do business with! More

Brett is a fantastic service representative My service agent Brett went above and beyond helping me! Love the paging system letting you know your car is ready. Very pleased with this service!! My service agent Brett went above and beyond helping me! Love the paging system letting you know your car is ready. Very pleased with this service!!! More

Everybody is friendly and professional. They explain everything in detail. I trust them with all my vehicles. I bring all my vehicles to Shawnee Mission Ford. They explain everything in detail. I trust them with all my vehicles. I bring all my vehicles to Shawnee Mission Ford. More

easy, quick and kind service It's super easy to make an appointment online. If you have any issues there's an instatnt chat box. Once your there the staff takes care of you and ma It's super easy to make an appointment online. If you have any issues there's an instatnt chat box. Once your there the staff takes care of you and makes it really easy to get your car in and out! They also keep you informed with everything they're doing and the timeline of when your car will be done. More

Oil change and headlamp replacement I've used this dealership before as a body shop for my other cars such a Toyota for collision repair as it was recommended by our insurance. They do g I've used this dealership before as a body shop for my other cars such a Toyota for collision repair as it was recommended by our insurance. They do great work and are very clean and professional. This time I went to get an oil change for my Ford Fusion and that was done timely and quick. However the headlamp bulb replacentment for xenon light required much labor as one has to take off the entire front fascia just to get to the lights. This is a design flaw on fords part as this requires a professional to do it right. One they got it off and the bulb out it turns out Amazon sold me the wrong size (H7 vs H11) fitting that was meant for the high beams and not the low beams. This too is a flaw design as most cars use one standard for both lenses. Nevertheless, the process took two hours and for nothing as they don't sell aftermarket bulbs so the original had to be put back on and The Whole process was a waste of time and labor that cost me about a 100$ not including the oil change and tire rotation. It would be helpful if Ford listed the correct size on the front plastic covers so the serviceman can check the correct fittings before all the other work can begin. It was frustrating because I couldn't get a correct bulb from a retailer around before they had to put the front fascia back on which is labor intensive. It's hard to blame anyone person as the system is not set up to be flawless from automated checkout on Amazon rather than an actual rep to double check the correct listing to the manufacturers lack of ergonomic detail to avoid such wasted effort. Mostly, it's stupid how they designed the lighting system that requires such heavy labor intensive work just to switch out a bulb. So I was disappointed but only at the oversight, not the serviceman and sales rep who was nice enough to charge me less than the two hour labor which would've cost me much more. That was nice of her and she genuinely felt bad. Still, I recommend this dealership. More