Shawnee Mission Ford

Took my car in for a clanking noise in the rear vend, told it was a differential. Would be 2 weeks to repair. Found out their in stock one was defective. Possibly 2 weeks to get it completed. My car has told it was a differential. Would be 2 weeks to repair. Found out their in stock one was defective. Possibly 2 weeks to get it completed. My car has been garaged always. It took 6 weeks to do a 3 hr repair replacing it. The car sat in their lot the full 6 weeks in 100 degree weather. I asked for it to be cleaned up before giving it back to me complete. I took it to the car wash to clean it up before taking it home. Now it needs waxed due to being baked in the sun for 6 weeks. They gave me a loaner car and when I called to get a status on repair was told me I had a loaner car and hoped to get repair started numerous weeks. Talked to service manager and he hoped to get it started next week. For good customer service I would recommend a full detail on the car before picking it up. I mentioned that about Week 4 in a voicemail but not done. I also asked for a wheel dressing on all wheels as I have extended warranty since it was going to be there a while.found out when I picked it up it wasn’t done but I could bring it back an drop it off to get it done. Possible might get company to come to my home and do the work. Gonna try for that. It still blows me away it took 6 weeks to get a 3 or 4 hour replacement to be installed. I gave it a 2 star as I did have a loaner car. . Very disappointed It’s really.nice to have our car back and it has a 2 year warranty on the part. Carlos’s was the service adviser and worked on getting the loaner car for me. More

• I dropped of my wife’s car (early) at 7:00 AM for her 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody called back for the past hour or so. • I called and also did not get an answer and hung up rather than leave a voice mail since my wife already had. • Since I was already driving I went to SMF and asked the status. The service writer called it up and had a full screen of information with an estimate. I asked him why he didn’t call, or answer the phone, or return the voice mail. I didn’t get an audible response. • I asked to speak to the manager who was sitting nearby ignoring the whole thing. I reiterated, no call, no answer, no returned voice mail. I received a very similar nothing-burger response. • It turned out it was a big bill for a minor interior item that isn’t worth doing on a 10 year old car. But that’s not the point, if it was something vitally important that had to be done I would have taken somewhere else after SMF’s complete customer service failure and complete lack of ownership of the situation. • My only conclusion is SMF is bad at customer service and doesn’t seem to care. More

Customer service was exceptional today. I will return for my next service. Service time was fair. I will return for my next service. Service time was fair. More

Mike Alzatar was very nice and helpful. I would recommend him to help others looking to purchase a vehicle. I would recommend him to help others looking to purchase a vehicle. More

Lack of communication around appointment timing and when the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. More

From my own personal experience I appreciate the people that work there, they seem to do their best at taking care of their customers and that is so important in this buisness. that work there, they seem to do their best at taking care of their customers and that is so important in this buisness. More

They picked up my car, fixed it and brought it back, just like they said they would. like they said they would. More