Shawnee Mission Ford

Great Experience Came in for oil change on F150 and left with a new 2017 Ford Edge. Both Roy and Gilbert were excellent to deal with, straightforward, and accommodatin Came in for oil change on F150 and left with a new 2017 Ford Edge. Both Roy and Gilbert were excellent to deal with, straightforward, and accommodating. Great experience with Shawnee Mission Ford! More

Rusty Holmes Rusty did a great job getting us the car that we wanted for the right price. I appreciated his mature and professional approach and jocularity. If Rusty did a great job getting us the car that we wanted for the right price. I appreciated his mature and professional approach and jocularity. If I purchase another vehicle in the future I will look Rusty up! Great job Rusty. More

Service experience Have always had the same great experience when having my car serviced st Shawnee Mission Ford. My Service Expert acknowledges my needs and makes sure Have always had the same great experience when having my car serviced st Shawnee Mission Ford. My Service Expert acknowledges my needs and makes sure I am satisfied with their services. More

Taylor and her boss was awesome!! My hiatus very hard to please. When was please at the service we received that means y'all have the best dealership in town. I also brought my Ford Fo My hiatus very hard to please. When was please at the service we received that means y'all have the best dealership in town. I also brought my Ford Focus from there 10 years ago n it's still ringing n in good condition. More

Recent visit I stopped at the body shop o. July 3rd. Needed some help with a price of trim. Devin was very helpful. The part was in inventory, he had it installed I stopped at the body shop o. July 3rd. Needed some help with a price of trim. Devin was very helpful. The part was in inventory, he had it installed and I was out the door in 30 minutes. Well done. The entire body shop team gets high marks from me. I've visited them many times. More

Recall work The repair took 2 days to complete. The service adviser was good, it was just that they were very busy in the service area. It least they gave me a re The repair took 2 days to complete. The service adviser was good, it was just that they were very busy in the service area. It least they gave me a rental More

Misleading and out of date marketing tactics This dealership recently sent an intentionally misleading scratcher mail coupon that led visitors to believe they won $750. The visit didn't start off This dealership recently sent an intentionally misleading scratcher mail coupon that led visitors to believe they won $750. The visit didn't start off strong when 3 salesmen were crowding the door, asking me about my interest before even letting me inside. The salesman was nice and upfront with me when I asked about the mailer -I figured the mailer wasn't a deal winning ticket but I was interested in test driving a car so I saw no downside - but I saw other shoppers being strung along when trying to claim my prize. They then handed me a credit application as a "prize validation" document. I asked why they needed social security info the salesman had to ask his manager to make sure they didn't. That's when I saw another customer in at least his 80's being walked through the document by another salesman. I can't speak for certain that he was being taken advantage of, but the whole process was intentionally misleading. More

Ax needed to be fixed. I took my company car in to have the ac fixed. The first day I went in I called the day before and they said I could bring it in but when I went in th I took my company car in to have the ac fixed. The first day I went in I called the day before and they said I could bring it in but when I went in they were overbooked. Then I came back a couple of days later with an 8 o'clock appointment. And I was there from eight in the morning to 2 PM waiting on my air conditioning to be fixed. Then I was told that it needed a valve that they did not have in stock. I had to come back the next morning to get it done once again. I witnessed other customers in the waiting room having to deal with this same situation. They don't have the necessary parts in and overbook appointments! More

Why making appts do not matter Do not bother with the Chat option. My call was never returned. I then called and made an appt and dropped my car off the evening prior. I called the Do not bother with the Chat option. My call was never returned. I then called and made an appt and dropped my car off the evening prior. I called the next day around noon and my car had not been looked at. I asked if I should pick it up. The service rep informed me that cars were moving slow that day and he would call me back. I received a call after 3 pm letting me know they were finally looking at my car. 8 hr wait, it took them only 30 min to diagnose the issue. After that point, and a $90 diagnostic fee, I decided to take my car elsewhere to have the service done. I would suggest Shawnee Mission Ford only to those who have an unlimited amt of time to wait and enjoy poor customer service. More

Revirse noisey sounds They did not fixed the problem while the car under warranty. However, they did their best but they still need more expirt worker. I believe thier is s They did not fixed the problem while the car under warranty. However, they did their best but they still need more expirt worker. I believe thier is small issue in the clipper around the hops which makes the sound. Next step is another dealership! More