Shawnee Mission Ford

Oil change I went in for oil change at 745 am , at 945 my cars oil change was not even started . I asked for my keys and we left. I had a service scheduled for I went in for oil change at 745 am , at 945 my cars oil change was not even started . I asked for my keys and we left. I had a service scheduled for my truck in a couple day , will be canceling that as well. HORRIBLE SERVICE !!!!!! More

Tim Ramsey---review Tim Ramsey was my salesman and he was excellent! Even though I work at SMF in the service department he went above and beyond to make sure everything Tim Ramsey was my salesman and he was excellent! Even though I work at SMF in the service department he went above and beyond to make sure everything went smoothly and made sure all the repairs and vehicle detail cleanup and worked with financing to get me a great loan rate on my new vehicle. I would recommend him to anyone I know or even a service customer I may not even really know personally. He's a great asset to the dealership! More

Top notch We visited Shawnee Mission Ford to buy my Aunts car. I've had many experiences at other dealerships that I wasn't looking forward to this. A wonderful We visited Shawnee Mission Ford to buy my Aunts car. I've had many experiences at other dealerships that I wasn't looking forward to this. A wonderful afternoon spent making the purchase. Bea Wells took care of us, in a friendly yet professional way. She understood our needs. Bea and Jim made everything happen, I had a monthly $ amount, and Jim made that happen. Bea, was charming and friendly. I'd recommend her to purchase any vehicle. Julie in the credit department was quick and competent , super friendly as was the entire staff of Shawnee Mission Ford. More

Tim Ramsey--review Tim Ramsey was my salesperson at Shawnee Mission Ford. He was the best dealer I have had. His knowledge of sales and cars is superb. He is a down t Tim Ramsey was my salesperson at Shawnee Mission Ford. He was the best dealer I have had. His knowledge of sales and cars is superb. He is a down to earth person and really wants the best for his customers. Very personable and detail orientated. He really went out of his way to get me a good deal on a new 2016 Ford Fiesta. I would highly recommend Tim for a salesperson. More

friendly dealership great place to buy a car when I showed up I was greated at the door it was a cold day and mike had the car I asked about already warmed up great great place to buy a car when I showed up I was greated at the door it was a cold day and mike had the car I asked about already warmed up great service More

Body Shop for a minor repair I received my truck back after a small repair in the back quarter panel. To complete the repair the had to disassemble the door. When doing this the i I received my truck back after a small repair in the back quarter panel. To complete the repair the had to disassemble the door. When doing this the interior of the door, where the door panel is removed, had to be removed to be painted. This is where there where scratch marks in the door from where the service tech had tried to pry the door off. Since the repair I have had it back to correct the rattle within the door. When this was brought to the service managers attention, Brad, he was quick to discredit my claims and said that this was not his problem. Very disappointing. I would not recommend the body shop. More

Service was qouted by email with one price I was qouted one price for the service i needed then charged doubled. What a rip off will never go back. Price was 70 plus tax qouted then charged 120 I was qouted one price for the service i needed then charged doubled. What a rip off will never go back. Price was 70 plus tax qouted then charged 120 plus tax More

Conner Hopkins I bought a new 2016 limited Ford explorer that had been used as fleet car. After buying it I had a few concerns that I wanted fixed. Conner never made I bought a new 2016 limited Ford explorer that had been used as fleet car. After buying it I had a few concerns that I wanted fixed. Conner never made me feel like I was bothering him. He went out of his way to help resolve my issue. Always being pleasant. I would recommend this dealership 100% to anyone that wants a good vehicle and a great experience with a dealer that truly cares if you are satisfied by your purchase. More

Outstanding Customer Service Just had one of the best car buying experiences ever. And that's saying something as I have purchased nearly 30 vehicles over the years! Seth in sal Just had one of the best car buying experiences ever. And that's saying something as I have purchased nearly 30 vehicles over the years! Seth in sales was very responsive and went above and beyond taking care of those little things that always come up. Gregg in aftermarkets was able to take care of my extra needs for getting my truck ready for towing. I can't forget Mike in finance for working on getting the deal done. They worked great together to get everything I asked for and more. I would highly recommend them and the dealership to anyone looking for a quality used vehicle! More

The most swift and painless car purchase ever! My husband and I just purchased a 2016 Ford Edge from Shawnee Mission Ford and we are very impressed with our experience! We went to the dealership to My husband and I just purchased a 2016 Ford Edge from Shawnee Mission Ford and we are very impressed with our experience! We went to the dealership to check out car colors, but Nick Rocha and Mike Alzatar offered us such an amazing deal that we bought a car that night. Their professionalism combined with a no pressure sales approach was refreshing. We test drive several cars, had our trade in appraised and signed the paperwork in less than 3 hours. There was no haggling over price, options etc. as we have experienced with past car purchases. Even the finance man Mike was professional and efficient. I highly recommend this dealership to anyone looking to purchase a new Ford or used car. This is the 3rd car I have purchased from this dealership in the last 25 years under the same ownership and the experience just keeps getting better! Customer service is clearly #1 here!!! More