Shawnee Mission Ford

Completely UNETHICAL!!! This is the most unethical dealership I have ever ever dealt with. We went in to take advantage of their "will pay you $4000 above the trade in value This is the most unethical dealership I have ever ever dealt with. We went in to take advantage of their "will pay you $4000 above the trade in value of your car". Our cars' trade in value on KBB is just North of $16K. So, according to their deal, they should have given us $20K in trade in value. Instead, they offered us 12K all in for our trade AND that the car we were buying (with a KBB value of just barely over $6K) they would sell to us for $11,987.00. WAIT... WHAT?? When I politely ask them to pull up the KBB on both cars, they did. And while they agreed to pay S the 20K for our car, they still wanted to charge us 12K for the one we were buying even though it was $6000 above KBB. They then asked us to come back on Monday to complete all the paperwork , citing that the car needed to be cleaned. That was literally the only truth they told. So fast forward to today. Guess who called to say they change their mind and planned to sell that car to an auction? SERIOUSLY THE MOST UNETHICAL DEALERSHIP I HAVE EVER ENCOUNTERED!!! I URGE ANYONE READING THIS TO SHARE. NO CAR BUYERS SHOULD BE SUBJECT TO THAT LEVEL OF PURE DECEIT AND LIES!! More

Trouble with front wheel bearings Took my Ranger in for complete brake service front and rear. Just took the truck to another mechanic for other work who said the wheel bearings were n Took my Ranger in for complete brake service front and rear. Just took the truck to another mechanic for other work who said the wheel bearings were not properly torqued and are loose. Also the brake fluid is dark brown and should have been flushed, Shawnee Ford never mentioned it. $570 for new brakes and front wheel bearings repacked. Not done properly. Will not be back. More

Very Happy with Shawnee Ford Mission I just bought a Ford Raptor F-150 truck. I cannot be happier. The sales department was very professional and the paperwork quick. Thanks to Shawnee Fo I just bought a Ford Raptor F-150 truck. I cannot be happier. The sales department was very professional and the paperwork quick. Thanks to Shawnee Ford Mission, specially to Jake Goodwin to make my dream come true. Highly recommend. More

Great experience Having dealt with Bea for nearly twenty years, I have no qualms with recommending her for service or honesty and what more could you ask from a car sa Having dealt with Bea for nearly twenty years, I have no qualms with recommending her for service or honesty and what more could you ask from a car salesperson. More

Fast, Fair, Friendly Service SMF service writer Rachel Ashford was friendly and professional. She kept me informed and work was done on time to meet my schedule. Pricing was fair SMF service writer Rachel Ashford was friendly and professional. She kept me informed and work was done on time to meet my schedule. Pricing was fair and I am very satisfied with the work. SMF is my dealer of choice. See Rachel. More

Excellent Friendly atmosphere... always someone to help with your needs. Have purchased 3 cars there within the past 5 years. Would recommend them for purchas Friendly atmosphere... always someone to help with your needs. Have purchased 3 cars there within the past 5 years. Would recommend them for purchasing a new vehicle More

Thank you! Thanks, Ricky, for helping me and finding a loaner car so quickly. I appreciate the excellent customer service and will utilize this site in the futur Thanks, Ricky, for helping me and finding a loaner car so quickly. I appreciate the excellent customer service and will utilize this site in the future. More

Great Service Brett does an outstanding job taking care of our cars. He explains what needs to be done and why. A true asset to your company. Brett does an outstanding job taking care of our cars. He explains what needs to be done and why. A true asset to your company. More

All my service experiences have been positive. It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my It’s nice that I have an assigned service advisor. Rachel has been great and very accommodating to my changing needs and schedule. She remembers my name and vehicle which provides more service efficiency for both SM Ford and myself. More

My salesman, Jim Beadle, was very knowledgeable and helpful. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. My salesman was very helpful in finding the exact truck I was looking for. He was very knowledgeable and worked hard to get me exactly what I wanted. More