My husband and I had leased a car from Shearer and decided at the end of the lease to buy it out. We made an appointment and showed up a little early. We were greeted and told the guy we needed to see was “out on a delivery”and wouldn’t be back for an hour, then seated at a small table. We waited...and waited, check in hand. Salespeople and account people were milling around at the counter, talking and waiting for customers. Finally the guy who greeted us came by and said the other guy would be with us “very very shortly”. About 30 minutes later, he finally showed up. We signed four papers and handed over the check, which took all of five minutes. This is not the way to run a business—there should be more than one closer. We will never lease or buy another car from this dealership. I haven’t felt this disrespected in years.