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Sheehan Cadillac
Pompano Beach, FL
589 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2024
I purchased a new Escalade, working with Mo was a good experience. He was courteous and professional and customer service oriented. Also Scott in finance did a good job clearing u a misunderstanding. All experience. He was courteous and professional and customer service oriented. Also Scott in finance did a good job clearing u a misunderstanding. All ended well and I'm happy with the purchase. More
by LEETWARD1
Verified CustomerEmployees Worked With
Mo Zarrabi, Mark Gerke, JT Sheehan, Scott Zislen
November 14, 2024
When scheduled my appointment I was told 4 hrs to do the computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s wh computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s why the rating. You have service coordinators who could be communicating with the service dept. A courtesy call would have been excellent service to tell us about the delay. I would have understood. Instead u had to call after 4 hrs only to be told about the delay. Additionally, I was told the handless truck open feature was fixed and it doesn’t work. Carlos quick call to me after I submitted the survey was responsive. My feedback is more directed at the operation. There could be a standard that service coordinator documents the customers they are working with, then checks in with service department. What a wow it would be to get a proactive call about the progress on the service More
by MICHAEL.CARDELLO0
Employees Worked With
Carlos Sanchez
November 13, 2024
Yesterday, November 12th, I had my oil changed and my tires rotated at this location. James was great, thanks. But I have two concerns. First, after the tire rotation, the car’s performance worsened tires rotated at this location. James was great, thanks. But I have two concerns. First, after the tire rotation, the car’s performance worsened and now often jerks while driving. Second, some money was taken from my car. It wasn’t much, just a few dollars, but I’m glad I had taken out the larger bills, as they would likely have been taken too. We were shocked, and I hope the manager can check the security cameras to identify who may have done this. This is a reputable place with a good atmosphere. I’ve enjoyed the excellent coffee from their $10,000 coffee machine. I still hope to return soon for future services and to consider buying a car here. More
by Steve
Employees Worked With
James Reardon
