Found a used Escalade for sale and via the website asked about it. They said it was not arriving at Sheehan till next day. We got there around 10AM next day and spent AN HOUR with a salesman talking price, trade-in, financing/cash deal etc., and test drove the car and a mechanic test drove our trade-in (an Escalade, too.)
Now, in the home stretch, our salesman left us to ascertain what the best price he could offer us was, inasmuch as the car was great and we wanted it, but sometime later he returned with a colleague who, while walking towards us, said “Sorry, folks. That car’s sold.” Then he turned and left us there, our mouths hanging open beneath our masks. The humiliated salesman apologized six ways ‘til Sunday and we left...since we were dismissed!!! The message: Better luck next time, kids!
Not that Tom Sheehan (to whom we wrote in protest of this treatment) is likely to cry, but I have a little SRX that I’d like to upgrade and I was saving a discussion of my impeccable candy apple red gem for after we sealed the Escalade deal. Or at least after the dealership offered us some kind of apology? Practical way of addressing the humiliation foisted upon us? Require sales staff to place a note on the locker of a colleague that the car he’s actively selling to cash customers had already been sold?
You tell me.
It would appear Tom passed our missive to his sales manager, who wrote us a lovely, “They don’t pay me enough to make this up to you” note wishing us all the best. You know, “thoughts and prayers.”
C’mon. It’s Cadillac. Do better!