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Sheehan Cadillac
Pompano Beach, FL
585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 585 reviews
Verified Customer
September 01, 2024
Taken my truck for engine light they must’ve sent me back and forth about 10 times. They either keep clearing the code because they are lazy or the truck has serious issues and they can’t figure it out. By and forth about 10 times. They either keep clearing the code because they are lazy or the truck has serious issues and they can’t figure it out. By the way they almost never have a loaner! You can either wait one month for a loaner or they will put you in a rental, something not comparable with what your having serviced. I received a Nissan rogue! They had a truck but Sheehan won’t cover it so be prepared to come out of pocket More
by cmone56
Employees Worked With
Carlos Sanchez
September 01, 2024
Beautiful facility - waiting room a pleasure. Prompt, efficient, excellent service. Need better sinage after recent move to direct people - at former service building and at new building.servi Prompt, efficient, excellent service. Need better sinage after recent move to direct people - at former service building and at new building.service department More
by HHKMDJD
Employees Worked With
Kristy Johnson, Danny Asherman, James Reardon
August 28, 2024
Recently purchased a certified pre-owned CT5 from Sheehan. Both Melvin and David Kelley were outstanding in their communication, attention to detail, and willingness to make my experience a pleasant Sheehan. Both Melvin and David Kelley were outstanding in their communication, attention to detail, and willingness to make my experience a pleasant one. They treated me with respect, gave me a fair deal on the vehicle and my trade-in, and have been outstanding throughout. I have always hated the car buying process, but that viewpoint may be changing now, thanks to the experience at Sheehan. More
by pineda2
Employees Worked With
David Kelley, Melvin Rodriquez
August 27, 2024
I was recently at Sheehan Cadillac to look at the new XT4 and possibly trade in my 2019 XT5. Talya Alanez was my wonderful salesperson. She was extremely knowledgeable about the car and very accommodating and possibly trade in my 2019 XT5. Talya Alanez was my wonderful salesperson. She was extremely knowledgeable about the car and very accommodating with my requests to test drive different models. I was actively searching for different cars, but honestly, it was Talya who got me hooked on the XT4. Additionally, she was able to get me to the to the price I felt comfortable with. Her customer service was unparalleled, walking me through every step of the way with both the purchase of the new XT4 and the sale of my XT5. She was available for phone texts with my concerns and questions were answered quickly, even in the evening. I highly and l without hesitation recommend seeing Talya if you THINK you're in the market for a Cadillac! More
by SARI.BEE
Employees Worked With
Atalay Ince, Scott Zislen, Talya Alanez
August 27, 2024
I think it’s a great dealership I love the new showroom I think they should spend a bit of money and have some kind of treats or things to nibble on while you’re waiting for your car showroom I think they should spend a bit of money and have some kind of treats or things to nibble on while you’re waiting for your car More
by dave
Employees Worked With
Mark Anthony Ferrari Sr., James Reardon
August 25, 2024
I have been to this location three times. Each time the interior of my vehicle was returned to me dirty. On my second visit I informed the assistant manager of the department and she had the Each time the interior of my vehicle was returned to me dirty. On my second visit I informed the assistant manager of the department and she had the interior cleaned. My service advisor is excellent (Jim). However, the other part of the team not so much. I should not have to write a review like this as a customer that has owned Cadillac’s my entire adult life. The quality of care has gone out the window and it’s very disappointing. To add to the situation. As a disabled veteran who has gone to war to give our country a greater quality of life it’s very disappointing. I can say that when I was in the trenches of war I never laid down or gave up. I knew the cause was bigger than just me. With that being said I am considering a new location to service my 2021 Cadillac Escalade. More
by terrylharris1914
Employees Worked With
James Reardon
