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Sheehan Cadillac
Pompano Beach, FL
596 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
January 27, 2025
Took a ridiculous 3 months to replace the valve body on my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there we my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there were no valve body parts anywhere. He did give me a dealer loaner car, which I drove for 5 weeks during this time. I asked to escalate the problem and Robert said he had spoken to the Service Manager, but nothing could be done. I didn't get any resolution until the week of Jan 13 when I called the Service Mgr, Tony Petrone myself, and had my husband call Robert Farkas to demand a solution. since my car had been there for 2.5 months. On Jan 17, Christy Johnson, Asst. Service Manager, told me she would call General Motors directly, and said there had been no movement on the part request since the end of October. Sheehan fixed my car Fri, Jan 23rd. However, the battery was dead from sitting for 3 months, and Robert expected me to buy a new battery. I refused and told him to discuss with the Service Managers. Christy Johnson said they'd leave the battery on the charger overnight, which fix the problem. It enrages me that Service wouldn't fully charge the battery before telling me I'd have to buy a new one. I find it hard to believe that there was not one single valve body in all the world that could be located in three months until I had to start fighting for resolution. This is the third time I have brought the car in for this problem with the car shuddering and lurching forward at low speeds. In May 2024, Sheehan replaced the left and right engine mount, and five months later on Oct 9, 2024, Sheehan again replaced the left and the right engine mount. The problem was not fixed, which is why I took the car back in on Oct 24, 2024. As I was driving home from the dealership today, the car lurched forward twice at a low speed, so I will be returning the car to Sheehan tomorrow. I own two Cadillacs, but will not buy a Cadillac again. I've been a Sheehan customer for 9 years and have witnessed the steady decline in service and customer consideration as the years have gone by. More
by 4ROSENBERGS
Employees Worked With
Kristy Johnson, Robert Farkas
January 25, 2025
Made an appointment with Jim to have my car serviced. He was there as scheduled and took great care of me. I have know him for years and he is always a pleasure to work with. All work was done as promise He was there as scheduled and took great care of me. I have know him for years and he is always a pleasure to work with. All work was done as promised and in a timely manner. More
by lynne Fehland
Employees Worked With
James Reardon
January 23, 2025
Hello Work with KC At Ed Morris always took care of me spoke to him and told me he was with your dealership came down. Everything was excellent. I will be coming there from now on to do service. spoke to him and told me he was with your dealership came down. Everything was excellent. I will be coming there from now on to do service. More
by David D
Employees Worked With
KC
January 19, 2025
Danny Asherman clearly explained everything I needed to know about servicing the a/c in my car. I completely appreciate his professionalism and care! He’s the best :-) know about servicing the a/c in my car. I completely appreciate his professionalism and care! He’s the best :-) More
by JANICE.ASHERMAN
Employees Worked With
Danny Asherman
January 19, 2025
Really enjoyed my buying experience at Sheehan. Additionally, the service side is beyond amazing thanks to their staff, courtesy shuttles, and complimentary rental cars. Additionally, the service side is beyond amazing thanks to their staff, courtesy shuttles, and complimentary rental cars. More
by CMKAMBOBE
Employees Worked With
Danny Asherman
January 19, 2025
The technician are always curtious and friendly. They write up the service right away..they come and see you to tell you the progress of the work that is being done. They write up the service right away..they come and see you to tell you the progress of the work that is being done. More
by DB5412
Employees Worked With
Robert Farkas
January 17, 2025
My 2024 XT6 developed a transmission issue which apparently has been resolved by the dealership. Danny Asherman kept me informed daily on the progress which was greatly appreciated. apparently has been resolved by the dealership. Danny Asherman kept me informed daily on the progress which was greatly appreciated. More
by KBSIPOS
Employees Worked With
Danny Asherman
