Sheehan Cadillac

Need an overhaul in their Service mechanics knowledge and skills and definitely more training in customer service for their ‘advisors’ skills and definitely more training in customer service for their ‘advisors’ More

Horrible service department. Very unprofessional and rude. They overbill for everything. Travel 8 miles SOUTH TO BAYVIEW CADILLAC you won’t regret it. Very unprofessional and rude. They overbill for everything. Travel 8 miles SOUTH TO BAYVIEW CADILLAC you won’t regret it. More

My XT5 had an AC malfunction. The extended warranty company was reluctant to pay for a replacement. Danny Asherman convinced them to pay. His courteous and professional attitude i The extended warranty company was reluctant to pay for a replacement. Danny Asherman convinced them to pay. His courteous and professional attitude is to be commended. More

The Pompano Beach Sheehan Cadillac service department led by its manager Tony, is abysmal in its performance. I purchased my 2022 XT6 from Sheehan Cadillac and bought their 100,000 mile warranty (current mil by its manager Tony, is abysmal in its performance. I purchased my 2022 XT6 from Sheehan Cadillac and bought their 100,000 mile warranty (current mileage 21,000). Two months ago I reported to Danny in service that I had an AC problem specifically, a rank odor emanating from under the dash when AC kicked on. I did not get any call back from that voice mail, so I called him back a few weeks later. So, my car has been in the Sheehan shop for a week now and they have NOT even diagnosed the problem! Manager Tony has not called me after my 3 attempts where I explained the urgency of the repair and asked that he call me back. Danny, knowing the urgency that I get this car back due to a travel commitment shows zero sense of the urgency of this repair. Now he is not answering my calls or texts. He even told me that the repair could take another week after the part comes in, which (as he knew) put us nearly a week PAST our departure commitment!!! Today I called the Sheehan front desk and was (presumably) forwarded to the Sheehan President's voice mail, where I left the message of the poor service and urgency of the repair. No call back yet. Its not like I do not know the difference between good service and bad. Vera Cadillac, where we bought our first Cadillac, provided us with EXCELLENT service, in my opinion. Sheehan service's technical abilities are so poor that SHEEHAN ASKED US for the Vera Cadillac repair report on our earlier 2019 XT5 that had the same symptoms (which Vera fixed). After about a week, Danny said that Sheehan will just use the Vera service report to fix our 2022 XT6!!! Can they be any more incompetent than this? I have more to say about this so-called service department failures, but this problem takes the cake! Save yourself some real headaches and avoid Sheehan Cadillac. More