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Sheehy Ford - Springfield
Springfield, VA
598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 598 reviews
July 18, 2025
Great dealership, friendly staff. Always taking care of my cars nicely. Rob Bowers is always helpful and knowledgeable. Highly recommended! Always taking care of my cars nicely. Rob Bowers is always helpful and knowledgeable. Highly recommended! More
by Z
Employees Worked With
Rob Bowers, Crystal Treadway
February 27, 2025
Do not buy a used car from this place. I bought a 2013 Jeep that yes is old and had 100k on it but they assured me that they had checked everything. Well within the 30 day warranty the che I bought a 2013 Jeep that yes is old and had 100k on it but they assured me that they had checked everything. Well within the 30 day warranty the check engine light came on so I took it in they said they flushed it because it had a misfire well 50 days later light comes back on another miss fire I called them and they said it was out of warranty which is fair enough if they had fixed it the first time. I suspect all they did was keep it for 3 hours and cleared the code, I now have had the care 4 months and only put on 500 miles because it was planned for a weekend fun vehicle right now it has the check engine light on and overheats buyers remorse on this one. I thought buying it from a dealer I wouldn't get ripped of but I was so wrong. Be careful they do not care about the customer for used vehicles More
by davcodd
Employees Worked With
Samee Ali
December 27, 2024
Great service! Preston Hall did a great job with our 2017 Escape and 2019 Subaru! Preston goes above and beyond what was expected, thank you Preston! Preston Hall did a great job with our 2017 Escape and 2019 Subaru! Preston goes above and beyond what was expected, thank you Preston! More
by mcusick1
Employees Worked With
Preston Hall
October 14, 2024
Most recent experience with Sheehy Service Dept. Brought me truck into have the Cylinder Head Temp Sensor replaced on my 2014 F150. Easy to diagnose, hard to access which is why I brought it in. She Brought me truck into have the Cylinder Head Temp Sensor replaced on my 2014 F150. Easy to diagnose, hard to access which is why I brought it in. Sheehy quoted a price of $426. After dropping the truck off, Service Advisor Jon calls to tell me it's not the sensor, it is the wiring harness that was damaged by a critter that ate into the wires and the price jumped to $900. Completely plausible, but not likely given that the truck only experienced the issue after warming up whereas a broken circuit would have triggered the failure immediately upon starting the vehicle. When I asked him to send a pic of the chewed wires, he sends me a picture of the connector that connects to the sensor and it looks like it had some damage to one side of the clip. That said, there is a big difference between a wiring harness and the connector clip that is sold separately from Ford for $50, part number 3U2Z-14S411-BXAB. So when I asked why the price had jumped from $426 to $900, he had no justification knowing he had been caught in a lie referencing the wiring harness needed to be replaced. I told him don't do the work, I'll come get the truck. He tells me I should have them do it because they were going to charge me $235 for the "diagnostic" fee anyway. I hope the $235 was worth the bad review. I will attempt the repair myself or find another local shop with a good review. My advice to anyone getting your car serviced is to do as much research on the problem you're experiencing prior to bringing your vehicle to the dealership so you have a sense and scope of the problem. Otherwise they will continue to prey on folks who are not mechanically inclined. This is a common practice from most dealerships, I can't say all, but that doesn't make it acceptable. More
by Mike S
Employees Worked With
Jon
September 16, 2024
Looked to buy a used car online and the website listing said "no accidents and no issues" within. After getting a bill of sale and committing to buy the car I got a call advising me that the car had collis said "no accidents and no issues" within. After getting a bill of sale and committing to buy the car I got a call advising me that the car had collision damage on the door and that this was "normal" and to be expected for a used car. There was no mention of any damage prior to this and the car was definitely not being sold "as-is" so this was definitely a problem they should have volunteered to fix as their listing was definitely misleading. They were asked to fix the issue and let me know when it was done as it was their error. Instead, after two days of not hearing anything further, I was contacted by the salesperson who advise me that the car was sold to someone else over the weekend even though an email was sent to their used car manager and internet service mgr requesting assistance in resolving. Absolutely POOR and unethical behavior by this major dealer group. Poor communications. Very unprofessional behavior by their senior staff who obviously wasn't interested in doing the right thing. More
by kmudpup
Employees Worked With
Maxxx Manu
September 15, 2024
I bought my car here because various dealers in Stafford and Fredericksburg did not seem interested in waiting on an older woman ( or maybe because I was just a woman). I sat in one dealership for more than and Fredericksburg did not seem interested in waiting on an older woman ( or maybe because I was just a woman). I sat in one dealership for more than 30 minutes waiting for someone to talk to me while others were helped immediately. And i was wanting to see a vehicle I was really interested in. Nothing. Angry, I went home and car shopped online. I ended up calling Sheehy of Springfield and in three days had a car I had not thought of buying but became the best decision I ever made. I just had my first oil and overall check and massively pleased with the service and the people. I lucked out and found the best dealership I could hope for. Won't go anywhere else despite having to drive 35 miles on I95! More
by Kath
Employees Worked With
Did I say I was old? I don't remember names but met many people
