Sheehy Ford - Springfield

Excellent experience I was dreading having to buy a new car, but was finally forced to do so. I am so glad that I went to Sheehy first, because everything was great and n I was dreading having to buy a new car, but was finally forced to do so. I am so glad that I went to Sheehy first, because everything was great and not at all the painful experience car buying can be. My sales person, Mary Miller, has a great sense of humor and a vast knowledge of Ford vehicles. She listened to all my needs and was able to provide exactly what I wanted. There was no stress in the whole process and they play great music in the show room! More

Great experience I had found a car that I wanted to take a look at on cars.com, so I contacted the dealership. Within 10 minutes of me sending the message, I was conta I had found a car that I wanted to take a look at on cars.com, so I contacted the dealership. Within 10 minutes of me sending the message, I was contacted by Laquisha Turner, who sent me all the information about the car. When I came in for my appointment, she met me at the door, and had everything set up and ready for me. After the test drive and applications were filled out, I was helped through the finance portion by Yazan Sarraj. He was incredibly helpful with answering all my questions and walking me through the process. He even called me back in later that day after everything was taken care of because he found me a better financing deal after everything was already done. This was only the third time that I have purchased a vehicle from a dealership, and it was by far superior to the previous experiences. I felt no pressure at all about the sale, and everything went smoothly from start to finish. More

Started with a good Experience which turned bad First of all... let me clear up.. this review is to caution the customers like me who want to trade in their vehicles. those without trade-ins will mi First of all... let me clear up.. this review is to caution the customers like me who want to trade in their vehicles. those without trade-ins will might have a great experience. I do not wish to name employees as i did not end up buying car from here... but had to select some one for the review to post selected all management. The sales staff... (people who show you the car and go back and forth with Finance/manager) are very good. I would say excellent. But the finance person or manager undermine the intelligence of the customer. First of all.. I went to the dealership because it advertised that they can give upto 125% of your trade in value. I was asking 95%-100% percent of the value for my car. The managers at the dealership try to explain me the auction value is the KBB value of my car and one of them even tries to tell me that they will list the car at probably 45K i.e. 10k-11k below the actual dealer sold car value. Imagine which dealership would do that? after lot of talk they come back to me with a qoute where he increases the value of my car by 5.5K. I was happy at first, then, I see the qoute for the new car I am buying.... he increased the price of that car by 8K from what was advertised on their website!!! This is where I think the managers think the customer is a fool. The transaction if it happens should be transparent. If they could not offer the price I was expecting for my car/trade... they should have said... sorry we cant offer you the price and I would have walked away.... no reason to waste my time and theirs... one of the manager even had the audacity to lecture me on my investment on my car. Dude... I am just looking for options to get a lower budget vehicle and he tells me about my car assuming I am dumb person and dnt knw my cars. To check on my expectations about my cars trade in price, I went to other dealerships and I am easily getting 95% of my expected price without negotiation... So... correct me... a dealership says they will give 125% of the price for trade in and fail to give even 80%of the trade in value... do not honor their own online prices for cars, shift nos on the quote to fool you... I dont knw wht to say... but I think if you dnt have a trade in... you might have a good experience.... just a caution... check your trade-ins price elsewhere also... To the management : if you cant offer a person the value he expects for the car... just say no... Plain and Simple... dont try to fool the customer. More

Sales consultant Our Sales Consultant was so very friendly and knowledgeable about the cars we were looking at. If you go to Sheehy ask to work with Maxxx. Our Sales Consultant was so very friendly and knowledgeable about the cars we were looking at. If you go to Sheehy ask to work with Maxxx. More

Smooth transaction from out of state I dealt with Jimmy and Patrick over the phone and through email/text starting about a week before I actually came down to buy the used Buick Envision I dealt with Jimmy and Patrick over the phone and through email/text starting about a week before I actually came down to buy the used Buick Envision 2016 in person from New Jersey. They gave me all the info on the car and got all of my info and got me the best loan possible. With the trade in on my car it was a deal I could not pass up. I came down and got everything wrapped up within 2 hours tops (at the end waiting for my car to get the ResistAll treatment inside and out). It is the car of my dreams all thanks to your dealership and your two dedicated employees that really sold me the car. Thanks again Jimmy and Patrick! More

Great experience. Recently purchased a new car from Sheehy Ford. Our sale was handled by Maxxx Manu. Maxxx was wonderful and very professional. He was very thorough Recently purchased a new car from Sheehy Ford. Our sale was handled by Maxxx Manu. Maxxx was wonderful and very professional. He was very thorough and explained all details of sale with no surprises. Very honest with no hidden charges. This is the second Ford purchased from Sheehy and very happy. Thank you for great service Maxxx and Sheehy. More

Ford Egde 2016 Patrick was by far the best sale person I have every dealt with his workmanship was phenomenal. He meet our request and meet them with satisfactory se Patrick was by far the best sale person I have every dealt with his workmanship was phenomenal. He meet our request and meet them with satisfactory service and continued to check in with me time and time again to make sure all things were done and completed as promised. By far overall this is my best experience purchasing a new vehicle. More

Laquisha Turner is the Best!!! Laquisha was an awesome representative of Sheehy Ford!!! She was timely with information requests, courteous, honest and a delight to work with. Thi Laquisha was an awesome representative of Sheehy Ford!!! She was timely with information requests, courteous, honest and a delight to work with. This was the easiest buying experience I have had in my 30 years of driving. See Laquisha, she will treat you right!!! More

Awesome experience My experience was memorable and easy. Laquisha did all the work in finding the car that was perfect for me. I feel comforted in knowing that I made t My experience was memorable and easy. Laquisha did all the work in finding the car that was perfect for me. I feel comforted in knowing that I made the right vehicle choice and also that I was not being taken advantage of. It's assuring knowing your dealing with a business that truly has your best interest in mind. More

Wow, great car day, great buying experience. My experience with Sheehy Ford was fantastic. My sales guy was Maxxx Manu. He really made the experience a good memory and I feel like I made a frie My experience with Sheehy Ford was fantastic. My sales guy was Maxxx Manu. He really made the experience a good memory and I feel like I made a friend as well. A+ 5 Stars More