Sheehy Ford - Springfield

OK, Probably Easier if Vehicle in Stock To their credit, I'm a picky customer, as the car will need to last me 10 years and I want what I want. They did try hard to get me the car I wanted. To their credit, I'm a picky customer, as the car will need to last me 10 years and I want what I want. They did try hard to get me the car I wanted. However, they did not communicate well when transfers from other dealers were falling through. It got to the point where it was simply time to move on to the next dealer, who had the car in stock. It wasn't a completed waste of time, because the negotiations with Sheehy allowed me to determine what would constitute a good deal with the next dealer. The one takeaway is that they need to do a better job of tempering customer's expectations on transfers. I thought we had a deal done 2 or 3 times, only to see it fall through. More

Great Experience - Solid Used Honda CRV We searched for months for a Honda CRV or Toyota RAV4 for our 17-year-old daughter. 2003-04 model, maybe 100-125,000 miles, which is midlife for thos We searched for months for a Honda CRV or Toyota RAV4 for our 17-year-old daughter. 2003-04 model, maybe 100-125,000 miles, which is midlife for those vehicles. It would have been easy if we had had a $12,000 budget, even for a later model, but tough with an $8-9K mark. Sheehy had just taken in a 2004 CRV on trade when my wife and I were on the "other side of the river" and listed it for $7,999. It hadn't even gone through detailing yet. Beau Proctor, used car manager, introduced us to salesman Dennis Cronin, we drove the car, liked it and knew we had better get it under contract with a deposit that night. The air conditioning didn't blow cold, so we asked Dennis to have it checked before we picked it up. We heard from him a day or two later that the system was plugged and had to be repaired. Several days to get the parts and replace them, and Dennis stayed in touch every day to let us know the status. Trouble is that something went wrong with the install and the part had to be replaced again. More updates from Dennis and we arranged to pick up the car on a Friday night. The air was cold and the car in great shape, with new brakes (observed by a Honda dealer the next day after an inspection), and new battery. Dennis said that Sheehy spends on average of $1,200 on a trade-in before putting it up for sale. They sure hit that mark on this one, but did so without hesitation so that our car would be in great shape. Criswell Honda, which did the multi-point inspection the next day, didn't even try to sell us any repairs, which speaks well of both Sheehy's prep of the vehicle and Criswell's service department's integrity. It passed the MD inspection the following Tuesday, by the way. This was a great experience start to finish. Go see Dennis at Sheehy in Springfield next time you're in the market! More

Love my new convertible!!! We first worked with George McIntosh when my husband and I bought a car from him a few years ago. We mentioned we'd love a weekend car, specifically a We first worked with George McIntosh when my husband and I bought a car from him a few years ago. We mentioned we'd love a weekend car, specifically a used silver convertible, manual transmission and asked him to keep an eye out if he ever came across one within our budget. Three years later, he called my husband with the perfect fit. George went above and beyond to assist my husband to surprise me with a Mercedes SLK; He had it delivered to our house so it was parked in our garage complete with car sized bow, which really added to the surprise. George had the utmost integrity, and was honest about the condition of the used car. He fully explained all of the functions and answered all of my husbands questions. I am thrilled to spend this holiday weekend driving my new toy. Thanks for your help in finding the my perfect car! More

Great car buying experience . This is the second car we purchased from George Mcintosh and both experiences were outstanding. I would recommend this dealer and George to anyone . This is the second car we purchased from George Mcintosh and both experiences were outstanding. I would recommend this dealer and George to anyone looking for a new ford. More

Great sales experience I bought a used Toyota from them. Dennis Cronin, our salesperson went above and beyond his duties. He was knowledgeable when it came to his trade, but I bought a used Toyota from them. Dennis Cronin, our salesperson went above and beyond his duties. He was knowledgeable when it came to his trade, but also very attentive in customer service role as well even buying cookies for my exhausted children, giving us a full tank of gas, etc. Thank you. More

Very Positive: George was Great Sheehy Ford made the process of purchasing my new 2015 Ford Escape simple, secure, and hassle free. George was a great salesman that made my experienc Sheehy Ford made the process of purchasing my new 2015 Ford Escape simple, secure, and hassle free. George was a great salesman that made my experience very positive. More

Minivan Purchase I recently purchased a town and county and had a trade in. My sales rep.was Dennis and he made everything very simple and also went above and beyond t I recently purchased a town and county and had a trade in. My sales rep.was Dennis and he made everything very simple and also went above and beyond to provide excellent customer service. We had can in previously to view the van that we had seen on usaa.com. Dennis provide us with many options within our likings and assisted in completing my trade in process. Although we were not able to complete the deal on the first day due to a very pushy approach for a sales manager (roger), and the birth of our child. Dennis keep open communication with me to insure he would be willing to assist when ready. When I contacted Dennis he had everything ready to sign on the dotted line to speed up the process. The next day the brakes system begin to act up still with my money back guarantee and I contacted sheehy for assistance and Roger was of no assistance with getting my vehicle checkout for repairs so much so that I had to threaten to return the vehicle. Dennis and Beau was of great assistance Beau took the van and noticed the issue I was calling about and took the vehicle be serviced and also provided me with a loaner until the repairs were completed. Again I'd not for my negative experience with a member of management I would rate my time with sheehy 5stars. More

Ford Focus and George I have had an excellent experience for the 3rd time purchasing a car from Sheehy Ford of Springfield. My husband and I have an F-150, a Ford Windstar I have had an excellent experience for the 3rd time purchasing a car from Sheehy Ford of Springfield. My husband and I have an F-150, a Ford Windstar, and now I am the happy owner of a 2015 Ford Focus. I was a little bummed when I showed up on Mother's Day to purchase my new car only to discover that the dealership was closed. BUT...my disappointment was short lived since I was happily greeted by George McIntosh who took the time to hear what I was looking for in a car, work with my limited budget, and ensure that I stayed in my budget -- looking at both new and used vehicles. When I settled on my red Ford Focus, George was willing to meet me at my place of work to let me test drive the car the following day to make sure that I was completely satisfied before making my purchase. I was also pleased with financing dept. who matched a financing quote that I had in an email so that I would be able to complete my car purchase and drive my car home that night. I highly recommend purchasing a vehicle from this dealership -- the staff is friendly and cooperative! I also recommend that you seek out George McIntosh if you are looking to purchase a new vehicle -- he will go above and beyond to ensure that you are completely satisfied with your new car! More