Sheehy Ford - Springfield

Setting up a service appointment is easy and always accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on tim accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on time. Great shuttle service too. My experience with the service department has always been positive. More

When ever I come to the Service Department the service is great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened at another location.I get the answers I need and a schedule I can live with. More

I have been a Sheehy customer for over 10 yrs and have purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, court purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, courteous and efficient. Ralph Taylor is very good also and I would recommend this dealership. More

I had an excellent experience with Laquisha (sales person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something different when I arrived. They told me I could put money down and hold the car so they can fix a part on it before I buy it. Then when I got there, they told me I had to purchase before fixing it, because the part could take a long time to come and and they couldn't keep the car on the lot. This is no different than any other dealership I've experienced. The sales person, Laquisha, though, did call me to let me know the part was taking longer than expected. She also called me again to make sure I was satisfied with the vehicle. They did write me an IOU when I purshase and they did replace the part. One thing I was very impressed with was the detailing that was done on the car when I came in for the purchase. It was 2 1/2 years old and ever nook and cranny looked brand new. The only other thing I was dissapointed in was when they couldn't get the license plate on, they said the service shop would have to replace the anchor that the screw screws into. Instead, they finagled it on. So, when I got home and had to change the plates, I had to remove the interior backing behine the plate to hold the anchor while unscrewing the plate. I don't know if dealerships realize that if you're open and honest with customers, they will a) pay extra if needed and b) come back another day. More

My roommate purchased her last two vechicles from your Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to bring our cars in for servicing to your Service Center because of the excellent customer service. I am a Quality Manager for a leading Health Care System in Northern Virginia and recognize quality when I see it. Please thank Ty and his team for his committment to excellence. A Satisified Customer, Susan Frank More

I was surprised at how well they got me in and out. When I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to know while sitting there if my car got into the shop and was started on yet. Some customers they let know, although considering they had many customers, I can understand. I'd say about 6 service employees were chipper, while the other two weren't the social-type. You certainly aren't going to have a 100% Disney environment in any service area. I would definitely go there again, though. More

Your service team is wonderful. I have an issue with my new 2010 Fusion where the passenger door frame's paint is being rubbed off. They took pics and contacted Ford for a solution. Ford is not going to d new 2010 Fusion where the passenger door frame's paint is being rubbed off. They took pics and contacted Ford for a solution. Ford is not going to do anything at this time so your guys had it painted for me. We discussed actions we would take if it happened again. You're lucky to have such a great team. More

Tyronne always provides honest, friendly and professional service. He has been my service manager for probably five years now. He always explains what service is needed, why it is needed, and most importan service. He has been my service manager for probably five years now. He always explains what service is needed, why it is needed, and most importantly the consequences of doing nothing. I would recommend Sheehy's Ford service department to anyone who needs their Ford vehicle serviced. More

In the past 3 months our household has purchased four vehicles from Sheehy Ford in Springfield, VA. It is their exceptional customer service that has kept us as customers. They set the standard by whi vehicles from Sheehy Ford in Springfield, VA. It is their exceptional customer service that has kept us as customers. They set the standard by which all other car dealerships should be judged. Sina Mohabat, General Sales Manager and Marcello Grimaldi, Senior Sales Manager are great to work with.....They don't play the "sales game" that happens at most dealerships. If you're looking for a new vehicle, Sheehy Ford is where you need to go. Ford has added a lot of extra features to their American made cars that in our opinion, put them above the rest!!! More

This is the letter I sent to the General Sales Manager at Sheehy Ford of Springfield today via email. Hi Sina, Thank you so much for your interest and response! Let me explain also that I had initially Sheehy Ford of Springfield today via email. Hi Sina, Thank you so much for your interest and response! Let me explain also that I had initially a very good communication with Eve and outstanding promises made which brought me to the dealership yesterday. Unfortunately when I got there Eve apparently went home sick. Nevertheless I explained to Marcello all the communication I had with Eve and he said that he would have Mauro work with me. Mauro was an outstanding Sales member but along with Marcello informed me that promises made from Eve were not realistic. In the end after I received a brand new Ford Escape for my husband, and a great education of the cars evaluated as well. Guarantee you also I did present some challenges for them for pricing and they worked the numbers to work within my budget as I had planned and in addition I bonded with Theresa Strait the Customer Relations Manager who also assisted me in every way to make sure that I received the highest accommodations and her ability to explain to me also the various additional packages that I added to the car to protect it and to have the least amount of issues for my husband to deal with. We are very pleased as we are 8 times repeat customers of Sheehy of Springfield! Thank you, Andrea Brown More