Sheehy Ford - Springfield

We purchased two vehicles from this dealer and would like to share that this service department far exceeds our experiences with other dealers (Honda, Acura and Jeep)! The service department team is always to share that this service department far exceeds our experiences with other dealers (Honda, Acura and Jeep)! The service department team is always courteous and very well trained! The Sales department and Finance really need help!! More

The Sheehy service team did an excellent job for the 45,000 mile service. Mr. Rosser explained quite clearly what additional work needed to be done on my 2002 Mustang. The service team got me in and o 45,000 mile service. Mr. Rosser explained quite clearly what additional work needed to be done on my 2002 Mustang. The service team got me in and out in a very timely manner. I am completely satisfied with my service experience. More

I have only had one bad experience at this dealership and the problem was taken care of quickly and professionally. I have recommended Sheehy Ford of Springfield to friends and family and I ONLY take my car the problem was taken care of quickly and professionally. I have recommended Sheehy Ford of Springfield to friends and family and I ONLY take my car to Sheehy to get work done on it. I look forward to continued business with them in the future. More

The entire service staff at Sheehy Ford - Springfield was outstanding. We had the opportunity to interact with Service Advisors as well as the Service Director, and we're quite satisfied with our experiences outstanding. We had the opportunity to interact with Service Advisors as well as the Service Director, and we're quite satisfied with our experiences. We appreciate the dealerships flexibility in scheduling our appointment around my wife's schedule. We look forward to returning our Edge to Sheehy for future service!!! More

Setting up a service appointment is easy and always accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on tim accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on time. Great shuttle service too. My experience with the service department has always been positive. More

When ever I come to the Service Department the service is great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened at another location.I get the answers I need and a schedule I can live with. More

I have been a Sheehy customer for over 10 yrs and have purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, court purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, courteous and efficient. Ralph Taylor is very good also and I would recommend this dealership. More

I was surprised at how well they got me in and out. When I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to I had a question about how my part was fixed, the guy took the time and explained in detail. The only thing I would say negative is I would like to know while sitting there if my car got into the shop and was started on yet. Some customers they let know, although considering they had many customers, I can understand. I'd say about 6 service employees were chipper, while the other two weren't the social-type. You certainly aren't going to have a 100% Disney environment in any service area. I would definitely go there again, though. More

I had an excellent experience with Laquisha (sales person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something different when I arrived. They told me I could put money down and hold the car so they can fix a part on it before I buy it. Then when I got there, they told me I had to purchase before fixing it, because the part could take a long time to come and and they couldn't keep the car on the lot. This is no different than any other dealership I've experienced. The sales person, Laquisha, though, did call me to let me know the part was taking longer than expected. She also called me again to make sure I was satisfied with the vehicle. They did write me an IOU when I purshase and they did replace the part. One thing I was very impressed with was the detailing that was done on the car when I came in for the purchase. It was 2 1/2 years old and ever nook and cranny looked brand new. The only other thing I was dissapointed in was when they couldn't get the license plate on, they said the service shop would have to replace the anchor that the screw screws into. Instead, they finagled it on. So, when I got home and had to change the plates, I had to remove the interior backing behine the plate to hold the anchor while unscrewing the plate. I don't know if dealerships realize that if you're open and honest with customers, they will a) pay extra if needed and b) come back another day. More

My roommate purchased her last two vechicles from your Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to bring our cars in for servicing to your Service Center because of the excellent customer service. I am a Quality Manager for a leading Health Care System in Northern Virginia and recognize quality when I see it. Please thank Ty and his team for his committment to excellence. A Satisified Customer, Susan Frank More