Sheehy Hyundai of Chantilly

Very pleased with the service I receive at Hyundai of Chantilly. The wait can be long at times, but it’s acceptable Chantilly. The wait can be long at times, but it’s acceptable More

I can always get my car serviced quickly. The service department is wonderful. They never try to sell me extra things. I feel that they can be trusted. That is why I just bought my third c The service department is wonderful. They never try to sell me extra things. I feel that they can be trusted. That is why I just bought my third car from this dealership. More

One of the worst dealerships i have ever known. Just because of this unprofessional employees I have to waste my time for threes times a month. I learned from them is if you have factory warranty o Just because of this unprofessional employees I have to waste my time for threes times a month. I learned from them is if you have factory warranty of 5 years and if the problem comes before 4/5 months before to expire your warranty. They will deny to fix it their answers will be your car have small engine so you can have transmission problem. What the heck they watch before they launch their junk vehicles out in market?? Why they sayo this is the nicest car before they sell to someone? I'm talking with my attorney to lawsuit against this Hyundai i have each and every video of them while i went to talk about the transmission problem.. I paid each and every penny which they told me to pay and still I have the same problem. I used to love Hyundai and I was going to buy ioniq 5 limited which I had pre ordered and also a suv for my business but I would never buy Hyundai products even if they launch best flying car. Pay $2000 extra but go with honda, Toyota or ford Atleast you have good resale value with those companies. More

Absolute worst sales and customer experience I've ever had. They are so rude it's shocking. This place has a serious management problem. All the negative reviews I see online about them are 100% true. I w had. They are so rude it's shocking. This place has a serious management problem. All the negative reviews I see online about them are 100% true. I will never go here again. More

Not sure what the deal with this dealership is, but they either don't want a sale or have no customer service. I've reached out to them in the last month at least 5 different times regarding an Ioniq5. either don't want a sale or have no customer service. I've reached out to them in the last month at least 5 different times regarding an Ioniq5. They show multiple available on their website. They never respond to emails and if you do get an email it comes from some concierge service from JD Powers which is just some generic email that goes no where. Oh and if you write poor review about them for lack of customer service they apologize and tell you to email careteam@hyundaiofchantilly.com well don't bother doing that either because they don't respond to that email address either. One telltale sign of poor customer service is they don't even list their employees on their website. Most will at least list the sales managers names and email address since they want to make a sale. Oh and they charge a "market adjustment". Best to check out another local dealership as a many of them don't charge extra and respond to emails. Customers will remember this when the car market is back to normal. More

So I have had multiple sales people call about a suv I was looking at. I was ready to drop the money and they told me there was about a 3000 market adjustment. There greed just lost a sale. If people was was looking at. I was ready to drop the money and they told me there was about a 3000 market adjustment. There greed just lost a sale. If people was smart they should leave all these dealerships alone. They already pay a invoice price which is about 3 to 4k less then MSRP. More

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, the Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises. More

Overall very disappointed in the customer experience. Lacking in: friendliness, respect (for time and personal opinion), and communication. We made special arrangements to meet with a sales person, but Lacking in: friendliness, respect (for time and personal opinion), and communication. We made special arrangements to meet with a sales person, but weren’t told we wouldn’t be able to test drive (wasn’t ready). But, then we were told if we thought we still wanted to purchase it might be possible to get it ready. Odd experience. More