Sheehy INFINITI of Chantilly

Stay away from Sheehy Infiniti of Chantilly We recently had the WORST car buying experience of our lives at Sheehy Infiniti of Chantilly. I wish we had read the other horrible reviews before pro We recently had the WORST car buying experience of our lives at Sheehy Infiniti of Chantilly. I wish we had read the other horrible reviews before proceeding with our purchase. They had a used electric vehicle which matched our criteria, and seemed like a similar deal to identical models which were mostly farther away. I made an appointment to purchase it, bought a plane ticket and flew in to pick it up and drive it home. The first issue was with the battery level of the vehicle. I had asked them to make sure it is fully charged, as I had a 425 mile trip home and I knew if it was fully charged, I would only need to stop for a recharge once. Upon arrival I found the battery at 74%, which meant my trip home took 10.5 hours instead of 9 as two recharges were needed. Their excuse was that their dealership was not set up for 240v quick-charging, and they didn't have enough time. I guess dropping it off at one of the dozen quick-chargers within 5 miles of them to get topped off was too much trouble. Issue 2- the vehicle had previously been used in a "rental" capacity. This was never disclosed, and should have been. Upon getting the vehicle home, I was furious to find out it was missing a whopping $9500 in options that it was clearly stated as having! Being a high-tech luxury car, it was not feasible to check the car for every single option it was supposed to have in the short time I had, as there are over 40 possible unique features to this model. Having had only positive experiences with dealerships in the past, I mistakenly assumed Sheehy would have simply been truthful and accurate in regards to there listing...not the case at all. Luckily I had saved the full advertisement, or otherwise being the crooks that they are I am sure they would have disputed the validity of my claim. When we confronted Sheehy of Chantilly about these deceptions, they offered ZERO options that included us keeping the car for a reduced price (partial refund). Instead of being ethical and righting a wrong by offering to either A. Refund the value of the missing options that were clearly advertised in black and white and allow us to keep the car or B. Offer to take the car back and refund ALL expenses that resulted as a consequence of their deception they chose to offer C. Take the car back and refund the flight cost only or D. Keep the car as is, and live with the warm and fuzzy knowledge that we've been royally swindled (no thanks). There are cars like this one but actually optioned as advertised for the same price but farther away, so there was no way we were keeping this scam of a deal and letting them get away with this. As honest and ethical individuals, my family knows we deserve better. The icing on the cake - they put us in this predicament knowing that I was leaving for a long overseas stint with the military less than a week away from the original purchase date. How's that for supporting those in uniform? Like we don't have enough stress during this already difficult time. And following their pick up of the car (the driver they sent 1. Did not come at the agreed upon time 2. Did not call as promised 3. Was not told by the dealership that the car he was driving was electric and it was going to take him much longer to get back than he planned & was mad 4. Did not know how to operate it), they relisted the car almost exactly the same way they had when I first saw the ad, which clearly tells me they are looking for another sucker to buy it and hopefully this time not realize what features the car is missing in contradiction to the website listing. That should tell you all you need to know about how this business operates. Think twice before handing over your hard-earned money to these scam artists!!! More

Relaxed This was a first time experience in a high end dealership making a significant purchase. While, I have bought many cars in my lifetime, there is alwa This was a first time experience in a high end dealership making a significant purchase. While, I have bought many cars in my lifetime, there is always a bit of nerves. Well....my salesman was superb. He not only listened to my wants and needs, he gave me honest answers to my concerns. He listened to me! I cannot stress that enough. As a female, majority car salesman ignore us. Joe was just simply put..fantastic. More

Great Experience Craig was an excellent salesman, knowledgeable and explained a lot of new features (this is my third QX80) that I wasn't aware of. I've purchased two Craig was an excellent salesman, knowledgeable and explained a lot of new features (this is my third QX80) that I wasn't aware of. I've purchased two of my three vehicles from Chantilly and will continue to go back. Salesmen and service are wonderful. Bob in service is one of the best! P.S. Don't go to Sheehy Tyson's - I made that mistake once and will never go back. More

Authentic Customer Service! Dennis Dunning Dennis went out of his way to help us find exactly what we were looking for. Very professional, knowledgeable, and personable. You have an awesome a Dennis went out of his way to help us find exactly what we were looking for. Very professional, knowledgeable, and personable. You have an awesome asset to your company. Thank you for the beautiful QX60! More

Honesty and Integrity not just buzz words here I called to setup a test drive. My experience started with Craig's associate, Isaiah, who was friendly, courteous and informative about the car, and g I called to setup a test drive. My experience started with Craig's associate, Isaiah, who was friendly, courteous and informative about the car, and gave a brief overview. The car was immaculate. It was the exact car but the mileage was a bit high for me to purchase. I found the car online at another Sheehy location, and contacted Craig to see if he could get the car from the other dealership - on his DAY OFF. And he replied that same day, got the car in their possession and we went from there. This has been the most pleasant and easiest experience I've in purchasing a vehicle. HIGHLY recommend this dealership and Craig if considering purchasing an Infiniti. I love my car:) More

Top Notch Dealership! Our new QX 60 is the second vehicle we have purchased with Chuck Vanderwall this year. My wife and I are very particular consumers, requiring patienc Our new QX 60 is the second vehicle we have purchased with Chuck Vanderwall this year. My wife and I are very particular consumers, requiring patience with our selection process. Chuck was excellent in that he was able to walk that fine line beteeen pushy salesman and a resource that allowed us the time to make the right choice. We could not be more pleased with the sales process as well as the quality product. Thank you Chuck and Chantilly Infiniti for another stellar experience. The Smith Family More

Great customer service As a former employee of Sheehy Infiniti of Chantilly I was treated like family when I went to return my 2015 Q50 lease. I was able to drive away in a As a former employee of Sheehy Infiniti of Chantilly I was treated like family when I went to return my 2015 Q50 lease. I was able to drive away in a certified preowned Q50. Very happy with my experience. Chuck is a great sales person as well as friend. George Khalil is the best at what he does as well and work diligently to make the deal happen for me. Lifelong Infiniti family member. More

Great experience My wife and I had a great experience this weekend working with Dennis to upgrade our car. Dennis was professional, accommodating, friendly, and a real My wife and I had a great experience this weekend working with Dennis to upgrade our car. Dennis was professional, accommodating, friendly, and a real pleasure to deal with.. We highly recommended Sheehy for your automotive needs. They have a great service department and are so pleasant to deal with. More

Customer service Corinne Eubanks , customer service was very pleasant ,easy to talk to and made every thing easy to understand down to the last detail ,we need more sa Corinne Eubanks , customer service was very pleasant ,easy to talk to and made every thing easy to understand down to the last detail ,we need more sale reps just like her . More

Outstanding Experience Purchase vehicle and this was the best car buying experience. Craig Sargent is a top-notch salesman and very professional; he answered all our questio Purchase vehicle and this was the best car buying experience. Craig Sargent is a top-notch salesman and very professional; he answered all our questions and ensured the car was ready. More