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Sheehy INFINITI of Tysons
Vienna, VA
382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful October 06, 2022
Horrible horrible service. Brought my car in for VA inspection. I ask do they have capacity to do an oil change. Enthusiastically says yes. I said how long will it take. He Brought my car in for VA inspection. I ask do they have capacity to do an oil change. Enthusiastically says yes. I said how long will it take. He responded 1 and half to one hour and 45 mins. So at one hour forty five mins I ask for a status. Cristian Guevara tells me my car is on the lift. I said is the inspection done, he doesn’t know. I said how much longer? No real clear answer. He then says well you came in for an inspection and added an oil change. I responded if you are backed up why wouldn’t you tell me. I wouldn’t have had it done. He then says give me 20-30 mins. The. Spoke with the manager (Chris) and he really didn’t care and acted like I was bothering him. This is clearly a culture issue at this facility. Will never be back! More
by seanwkelley
Employees Worked With
Chris Moore
September 22, 2022
We have taken our cars to this infiniti dealership for service for years and have always been treated well. Drop off and pick up are fast and easy. The customer lounge area is very comfortable and offers service for years and have always been treated well. Drop off and pick up are fast and easy. The customer lounge area is very comfortable and offers many seating options with electrical outlets. Chris Moore and Hayden Blue are great service advisors who are knowledgeable, personable, and keep their customers informed. More
by Terri T.
Employees Worked With
Hayden Blue was a great service advisor! , Chris Moore
September 21, 2022
Because of the extraordinary service afforded to me by Chris Moore, Randy Gutridge, Danny Dang, Fill Lucas, and Cristian G., I travel 30 MILES ONE WAY to have my THREE Infiniti vehicles maintained. I hav Chris Moore, Randy Gutridge, Danny Dang, Fill Lucas, and Cristian G., I travel 30 MILES ONE WAY to have my THREE Infiniti vehicles maintained. I have been a Brand Loyalist since 2003 and I have NEVER been disappointed with Sheehy Infiniti of Tysons Corner in any capacity (Service, maintenance, repairs, and pricing}. More
by RLAdams1826
Employees Worked With
Chris Moore, Agustin Reyes , Steven Tran, Huk Suh
August 29, 2022
3 hours for oil change and tire rotation. I was told 1-1.5 hours when I arrived. No communication throughout the service. At the end I told the service advisor 3 hours is too long for an oil I was told 1-1.5 hours when I arrived. No communication throughout the service. At the end I told the service advisor 3 hours is too long for an oil change and tire rotation and he said they have staff shortages. I am understanding of these types of issues but he should have explained at the beginning not after I complained. I have been going here for years and Steven Tran was my previous service advisor who was great and always kept me informed on status. I heard he is no longer there so I had to use another. More
by ed
Employees Worked With
Fill
August 25, 2022
Appointment management and Rudeness I own a 2019 Infiniti QX60 that I bought from this dealer. It has only 28K miles on it. Set up an appointment for them to look into the warping of rotors, as I Infiniti QX60 that I bought from this dealer. It has only 28K miles on it. Set up an appointment for them to look into the warping of rotors, as I was getting pulsation on the wheel when I braked from higher speeds than about 50 mph. Appointment was at 10 am, Fill the service advisor informed me that it could take about 1.5 hrs to find out if it would be covered under warranty. I requested that since I am waiting can they look at it sooner and let me know. Fill said yah he just gave the outer limit, it could be in 15 mins as well. I waited for an hour and checked with Fill - he stated that they are now just pulling it in to look into it. Then they took another 30 mins to come and tell me that yes all rotors are warped and it will not be covered under warranty. Warranty is not reason I am giving this service center a one star. If they gave an appointment for 10 am I can understand a 15 to 20 min delay before they can start to look at the problem. Instead it took them an hour to even look at the problem. They need to better schedule the appointments and waste the time of waiting customers. it gets worse - please read on. Then when Fill told me that it will not be covered under warranty, I requested to talk to the service manager - Chris. Fill texted Chris that I wanted to talk to him. When Fill came to his glass enclosed office I asked Fill if I could see Chris. I was standing in the counter area of where customers usually stand when talking with an advisor. And the service manager is barely 10 ft away in his glass cabin. Fill asked me to leave that area and go back to the customer waiting area. And before I could react or say anything - he very rudely almost yelled at me "don't stand here like a hawk" and walked away to Chris's office. This is absolutely rude of Fill to talk to any customer like that. All other staff at the service center are very courteous. Fill needs to be given a refresher training for how to communicate with a customer - regardless of how he himself is feeling at that moment. Bad review is for this reason and the long wait for someone who had an appointment in the first place. My expectation was that wear and tear of the brake pads I can understand, however rotors warping at just 28K miles I was not expecting from a brand like Infiniti. This is a separate issue and I will deal with Infiniti corporate. More
by akapoor
Employees Worked With
Fill - service advisor, Chris Moore, Steven Tran
July 20, 2022
The car broke down about 3 miles down the road as soon as I got on the highway, make sure when you test drive a car take it on the highway not just around the block. I am writing this right now while on hold I got on the highway, make sure when you test drive a car take it on the highway not just around the block. I am writing this right now while on hold 4 hours of phone calls in and have yet hear more than a "Sorry I can't help but Ill forward your message though" The plus side though the sales team was great they helped out alot during the deal they made it really smooth. More
by Treyarc45
Employees Worked With
Aziz
July 03, 2022
Have visited frequently and have been impressed with the quality of work done. Don't expect to be unnecessarily charged or required to have frivolous work done. quality of work done. Don't expect to be unnecessarily charged or required to have frivolous work done. More
by impacioned
Employees Worked With
Christian Diaz, Chris Moore, Steven Tran
