Sheehy INFINITI of Tysons

From the moment we walked into the dealership, we were greeted with a friendly staff. Although my husband had test drove the car prior to me, when I arrived I had both of my children with me and needed t greeted with a friendly staff. Although my husband had test drove the car prior to me, when I arrived I had both of my children with me and needed to see how I liked the truck as I will be the primary driver. Wale not only was patient and showed me all I needed to know as I headed out for the test drive, but went out of his way to carry the car seat and assist my children as well as me. My oldest is 9 and had almost as many questions as I did. Wale handled all of this with great patience and knowledge. My husband met me at the dealership and we only had one hour before having to get our oldest to a basketball game. We explained this to Wale and that if we could get a deal in that amount of time, great. Wale and the manager worked together with us to come to a price we were both happy with. Even back in the finance office, Allen Kim worked quickly and efficiently with me as I still had one of my sons waiting. It is not easy for young children to have the patience necessary for parents to car shop. Infinity of Tyson's Corner were friendly and had TV channels available to help pass the time for the children. We had test drove a great deal of cars and I will say that Infinity made it easy to have our children with us. Upon delivery, the car was spotless and shiny. Wale had the headphones and remote for the dvd all set up and ready to go. He showed me every aspect of the car that I could possibly need. He took the time to show me the service department and made sure I knew where the night drop was located. Wale was exceptionally knowledgeable about the vehicle we purchased, as well as infinity itself. He was a pleasure to work with. I will say that I typically stay clear of dealerships and let my husband handle the majority of this part of buying a new car. For circumstances that had my husband working exceptionally long hours, I was the one that handled the majority of dealership time, including the finance office. I had a fantastic experience and would highly recommend Infinity of Tyson's Corner and specifically Wale Ewebiyi to anyone looking for a new car. Thank you for making this car buying experience such a pleasant one. More

Kenny Kang was knowledgable, responsive and very helpful. When I went to pick up my car, he showed me how to use the blue tooth, and every thing else that was necessary for me to be comfortable in driving m When I went to pick up my car, he showed me how to use the blue tooth, and every thing else that was necessary for me to be comfortable in driving my new Infiniti. When I had to turn my old lease vehicle in at another dealer, he quickly picked me up and brought me to his dealership where I could pick up my new Infiniti. More

I highly recommend Kenny as a sales person. If you buy a car from Infiniti of Tyson’s Corner, make sure he gets your business. Kenny provided great customer service without all the pressure. He made sure car from Infiniti of Tyson’s Corner, make sure he gets your business. Kenny provided great customer service without all the pressure. He made sure we were getting the right car to fit our needs and a fair price to go with it. We looked at several cars and had several questions. Kenny never rushed us and went out of his way to make sure customer service was great. Also Hugo and Allen did a good job in assisting with the sale. They showed incredible patience and made sure everything went smoothly. I’m looking forward to doing business with Infiniti of Tyson’s Corner in the future. More

The car salesman was great. Thorough yet not overbearing. He described the car, provided a test ride and was knowlegeable on all of my questions. However, after the initial sale, the push for overbearing. He described the car, provided a test ride and was knowlegeable on all of my questions. However, after the initial sale, the push for extra services (e.g. maintenance package, tire and wheel guarantee, protection film) was somewhat intrusive and put a damper on the original car sales experience More

My overall experinece at Infiniti of Tysons Corner was a 10. They have the lowest prices around and they will go the extreme to get you what you want and they ae honest to work with your situation. If you 10. They have the lowest prices around and they will go the extreme to get you what you want and they ae honest to work with your situation. If you're considering a trade or buying new or used go down to Infiniti of Tysons Corner and ask for Ivan Thompson or Mr. Allen Kim. Ivan was polite and was all about tmaking sure the customer is taken care of. Allen Kim a knowledgeable Finance Mgr and just made the overall experience great. More

I had an outstanding experience with a new car purchase; Richard Slater is the best new car salesman I've ever dealth with -- he's "off the charts." Allen Kim was a very courteous and helpful finance man. T Richard Slater is the best new car salesman I've ever dealth with -- he's "off the charts." Allen Kim was a very courteous and helpful finance man. The entire Tysons Infinity team is superb all around. More

The customer service Kenny provided during the initial sale was outstanding and very thorough. He is extremely knowledgeable about Infiniti cars and addressed questions I didn't know to ask. He continue sale was outstanding and very thorough. He is extremely knowledgeable about Infiniti cars and addressed questions I didn't know to ask. He continues to stay in touch to address any questions and ensure I am completely satisfied with my purchase. I would highly recommend Kenny to anyone who is looking to purchase a car and I look forward future purchases from Kenny. More

I had a very good experience overall. Negotiations on price and features was cordial and sensible, without drama or kabuki dancing between salesman and manager. The offer on my trade was fair and reason price and features was cordial and sensible, without drama or kabuki dancing between salesman and manager. The offer on my trade was fair and reasonable, and the everyone along the way knew what they were doing. There were some complications to the deal introduced by my own needs, and the team accommodated them. Everyone did what they said they would do, with no surprises. More

Ivan was very friendly and worked with us to buy the vehicle. There was little to no pressure put on us to purchase the vehicle. When it was time to speak with finance, Jason was very pleasant to deal vehicle. There was little to no pressure put on us to purchase the vehicle. When it was time to speak with finance, Jason was very pleasant to deal with. He made the process of paying for the vehicle as painless as possible. More

Was my experience at Infiniti of Tysons corner the best? No, but overall, in comparison to past auto purchases, it was satisfactory. To begin with, if you plan on trading in your car and use the "Black Boo No, but overall, in comparison to past auto purchases, it was satisfactory. To begin with, if you plan on trading in your car and use the "Black Book" listed on their website, don't get too excited with the higher trade in value compared to Kelly Blue Book. This is how they get you to come down to their dealership. However, once you get down there, they totally low ball you. You are better off trading in your car at Carmax or do a sale by owner. The internet manager was very quick in responding to my inquiry that I sent via Edmunds.com. Once I got down there, I shook hands with the internet manager who then referred me to an available sales person. My sales person was Kenny Kang. Kenny is a good listener and identified the exact car I wanted based on my specifications. Test drive went well and Kenny completed all my paperwork. For the actual negotiations, I first dealt with the internet manager. Negotiations on my trade-in fell through and I asked for my car keys back. I waited for 30 minutes and then the sales manager, Basha, shows up and the negotiation starts all over again. Basha is a very nice and charismatic guy. Negotiations fail once again and again, I ask for my keys back. Almost an hour passes and he comes back with a price HIGHER than what I was asking for. Was he not listing to me? I was absolutely insulted and wanted to leave. After another hour of waiting, he comes back and we FINALLY come to an agreement. When we did the paperwork, they jipped me on my trade-in. Instead of including the actual pay-off amount, they put my estimate how much much I thought my pay-off was. They told me I had to cover the difference. That was "messed up". Allen Kim did a good job with my finance paperwork. My trade-in was paid off on time. The General Manager is not super friendly. He pretty much sits at his desk. The other sales folks are super friendly. Deliver was fine. I had questions about certain features, but I was a bit irritated that Kenny told me that I can figure out that feature when I go home. Not the response I was expecting after dishing out over $40K for the car. That was the only negative experience I had with Kenny. At the time, Infiniti of Tysons had the best sales price in the DC metro area. I was at the dealership for over 6 hours. Make sure you eat before you get there or bring snacks with you. They do provide free bottled water:-) More