Sheehy Lexus of Annapolis

Johnny Salinas was great Johnny was wonderful. He not only made sure that I got what I wanted, but was also very cognizant to keep it within my budget. He ended up driving 60 Johnny was wonderful. He not only made sure that I got what I wanted, but was also very cognizant to keep it within my budget. He ended up driving 60 miles to get the vehicle I wanted in the color I wanted. I am elated as a new Lexus owner and with the service that was provided. More

Easiest Vehicle I Have Ever Purchased Sheehy Lexus was wonderful to deal with! Ernie Bradley made the process easy, Ernie even had the big Christmas bow put on top after the gx470 was deta Sheehy Lexus was wonderful to deal with! Ernie Bradley made the process easy, Ernie even had the big Christmas bow put on top after the gx470 was detailed and our paper work was completed in record time! We walked outside and my wife was surprised by the bow and the attentive and professional staff! More

Poor Unethical Service:( After four working days-no response from Lexus Customer Service (Ann). Stephanie was supposed to inform you in detail of my 15 minute conversation re After four working days-no response from Lexus Customer Service (Ann). Stephanie was supposed to inform you in detail of my 15 minute conversation regarding poor and unethical service. Customers only ask you be truthful. I that really that much to ask? Because of lack of truthfulness-I missed a medical appt. that had to be rescheduled and I had to pay for the missed appointment:( We'll report again on the next service. More

Thoughtful Customer Treatment We had considered and looked at several other auto brands and were investigating Lexus. We own a 1996 Lexus LS400 with 234,000 miles on it and have su We had considered and looked at several other auto brands and were investigating Lexus. We own a 1996 Lexus LS400 with 234,000 miles on it and have suffered extremely few problems. Edward Jackson met us at the front door of Sheehy Lexus, showed us around, took us for a ride, and answered our questions honestly. Over the next several months, we returned with more questions and yet another ride. Edward stayed with us and kept his name in front of us but was never pushy. He developed my trust which, considering my previous experiences with car salesmen, says a lot. We finally bought a 2013 ES 350 last Nov. and are very pleased so far. His service has continued after the sale. I am impressed with the thoughtful customer treatment I have seen at Sheehy. It's the little things they do that cost them very little but show how much they appreciate their customers, from the cleanliness of the facility and friendliness of the staff to the almost club atmosphere of the service waiting area. It's the most pleasant experience I've had with an automobile dealer and I'm 80 years old. More

Waitin to here from Ann in customer service:( Will provide details once I speak with customer service to see if issue can be resolved. Now I received a call from the Annapolis area but no message Will provide details once I speak with customer service to see if issue can be resolved. Now I received a call from the Annapolis area but no message was left(: More

Highly recommend Ernie Bradley My husband and I just purchased the Lexus IS 250c. When we arrived Paul, the GM recommended Ernie as our sales person. We received exceptional servi My husband and I just purchased the Lexus IS 250c. When we arrived Paul, the GM recommended Ernie as our sales person. We received exceptional service and care from Ernie. This is the second car we have purchased from Sheehy Lexus, and we will return asking for Ernie. He is warm and cares about his customers. Thanks again Ernie! More

Amanda Oliver….Outstanding Spokesperson for Sheehy Lexus As a Mercedes buyer for years, I had no interest in purchasing a Lexus. In fact, knew nothing about them. In need of a quick turn-around car, howeve As a Mercedes buyer for years, I had no interest in purchasing a Lexus. In fact, knew nothing about them. In need of a quick turn-around car, however, I stopped by Sheehy on a whim and met Amanda Oliver. I explained to Amanda that I knew nothing about Lexus cars, but could she possibly explain some things to me related to the models of which I knew nothing. Amanda graciously walked me through the entire line of certified cars, explaining in detail the differences in one from another, the performance variations in each separate line, cost spreads of each, and relative size comparisons of the variants. I have to tell you, I was thoroughly impressed by her energy, enthusiasm for her product, her knowledge of technical detail, and sincere interest in making me as smart as possible about Lexus and Sheehy. Great, great representative of both the Lexus product line and Sheehy Lexus. Dynamite spokesperson for your Company. Very impressive. Matt K. More

Mike D is the man I recently dealt with Michael DiDonato, and the guy is top notch. He cared for my needs and wants, and he made me feel comfortable with the entire pro I recently dealt with Michael DiDonato, and the guy is top notch. He cared for my needs and wants, and he made me feel comfortable with the entire process. I would definitely recommend him. I am new here from the Middle East, so it is nice to find a dealer and salesman I can trust. -Akmed More

Great buying experience at Lexus of Annapolis I recently purchased a 2014 Lexus GS 350 at this dealership. The sales consultant, Jeff Marcalus, was terrific -- very friendly, knowledgeable and he I recently purchased a 2014 Lexus GS 350 at this dealership. The sales consultant, Jeff Marcalus, was terrific -- very friendly, knowledgeable and helpful. Plus (perhaps best of all), he was not pushy. He was patient and answered all of my questions. He has also been very responsive to questions I have raised since my purchase. This is the second car I have purchased from this dealership, and I have been very pleased with both cars and with the customer service. I'd recommend this dealership -- and Jeff -- to family and friends. More

Edward Jackson service was incredible I went car shopping at the Lexus Dealership in Annapolis and was greeted by Mr. Jackson, who immediately made me feel comfortable as he showed me arou I went car shopping at the Lexus Dealership in Annapolis and was greeted by Mr. Jackson, who immediately made me feel comfortable as he showed me around and guided me through the available cars. Working with Mr. Jackson and Ms. Mitchell in finance allowed me to have my best car shopping experience ever. Mr. Jackson was very impressive throughout the entire process and answered every question with patience and to my complete satisfaction. Mr. Jackson was the absolute best and I have and will continue to refer all of my friends and colleagues to Mr Jackson and I plan to come to him for the years to come. More