Sheehy Lexus of Annapolis

My wife purchased a tire replacement program with her RX 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a t 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a tire. She called Lexus, and they said they would take care of it. When we got her car back they had replaced her Goodyear tire with a totally different brand and tire. Now her car has 3 of 1 type tire and 1 different tire. If you call any tire place or search online you will find you should NEVER do this unless it is an emergency situation. I emailed the dealership 3 times over 2 weeks with no response, so I called the Lexus corporate offices. It took 7 days for corporate to even get a response from this dealership. The response they gave was that they replace tires with the original equipment. I told them this was not acceptable. Lexus corporate said they would get Sheehy Lexus to call me but no one called. Through my research I found that having 1 different tire on a car causes uneven wear, decreases handling, limits performance, causes tires to need replaced faster, and last, but not least, shows a car that has been poorly cared for which effects trade in value. Needless to say, there is NO VALUE in the Sheehy Lexus tire program. More

I called dealership spoke with Chris regarding vehicle listed for $26782. The vehicle was listed as preowned/ certified. I was advised by Chris that the advertisement was in error. I asked to escalate the listed for $26782. The vehicle was listed as preowned/ certified. I was advised by Chris that the advertisement was in error. I asked to escalate the call and was put thru to Brian Diebo he stated he was the general manager which based on their website he is a salesman. This location is involved in bait and switch tactics. I would not trust buying a car from a dishonest business that plays games with potential customer.. I will be filing a complaint with the Federal Trace Commission due to their deceptive actions. BUYERS BEWARE!! More

All I can say is that they live up to the reputation of a car salesman. Hope their service is better but I doubt it. car salesman. Hope their service is better but I doubt it. More

I bought RX 350 (11/13) last Friday.The car arrived this Monday (11/16), so we picked it up today (11/17). sales person:newton But I went through something so ridiculous today. I asked the salesman last Monday (11/16), so we picked it up today (11/17). sales person:newton But I went through something so ridiculous today. I asked the salesman last week for a discount on this All-Weather Floor Mats and he told me he would give me his own service.But today, after picking up the car, I went home and checked that mat was used for a long time by someone else and the cargo mat in the trunk was also an old mat that didn't fit my car. I was so angry that I threw them all away and couldn't understand how to do this. Also, I had traded in my Mercedes for the RX 350 and I had found out that they had added $7,000 to make a huge profit by trying to resale the Mercedes. They want to add thousands of dollars to make money, but can't give me new mats?? Which I offered to pay, but the salesman insisted to throw it in for free. I'm just not happy about the salesman's customer service and it makes me wonder is he doing this because I'm Asian? I'm so angry and it's not acceptable that a dealership could treat people like this and run a business. I will never ever do business with dealership again and I'll make sure none of my friends and family doesn't do so either. Discriminating does not go long way... being true, fair and equal does! More

Lipstick on a pig Had been shopping for a Lexus IS 300 F for approximately a week - saw one advertised at this dealer - called made appointment with YASIR MUHAMED, he w Had been shopping for a Lexus IS 300 F for approximately a week - saw one advertised at this dealer - called made appointment with YASIR MUHAMED, he was a very nice man, but has a huge problem with foresight (making the sale vs future repercussions) Yasir had me in the dealer for almost 5 hours with no sight of the car, as it was not ready - I bought the car (without seeing it) considering it's certified status, what could go wrong? BIG MISTAKE. Car was trashed - did not drive straight, paint was a mess, made random noises and vibrated at will. Long story short, I returned the car and had every intention of buying another one from them (A sweet GS that I saw on the lot) and had no intention of writing a review - UNTIL - CALVIN MCHENRY - This individual's behavior was beyond vulgar. This gentlemen was under the impression that he could convince me to leave the dealer without a document nullifying the contract. CALVIN MCHENRY - stated in no uncertain terms that , "this is a million dollar business, only call us if you get a bill from Lexus" CALVIN MCHENRY continued to state that no such document exists and that, "You are done". It was interesting when a young lady appeared moments later with the document that CALVIN MCHENRY stated did not exist. Still with CALVIN MCHENRY and his barbaric behavior, I had no intention of writing a review and every intention of purchasing another vehicle from this dealer. That is until another employee, on my way out, stopped and apologized for CALVIN MCHENRY's behavior and stated, " I don't know why he always has to be like that". The fact that the employees are aware of CALVIN MCHENRY's disturbing behavior implies that this is not an isolated incident. Considering the former, management has enabled CALVIN MCHENRY to treat their customer's as CALVIN MCHENRY deems necessary. My apologies, but no amount of coffee, donuts and comfortable chairs will convince me to allow a circus clown that is under the impression that a million dollar business is a big accomplishment to speak to me as CALVIN MCHENRY sees fit. Not recommended. Flimsy management, rushed certification process, poor quality control, disorganized document processing, poor communication among employees, Lipstick on a pig. and CALVIN MCHENRY - the million dollar business finance guy. More