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Sheehy Lexus of Annapolis
Annapolis, MD
907 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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907 Reviews of Sheehy Lexus of Annapolis
August 16, 2022
I went to this Lexus Location After Being At Two Other Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing o Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing on a Saturday morning, with low expectations, I arrived at 7:40 Am and to my surprise there was 15 cars ahead of me. Once Checked In I met Service Advisor Jason Britton who listened to my concerns and had a Technician come in and even did a road test with me his name was Steve Harnish he listened carefully and trouble shot by asking questions. Asked Me To leave car a couple days because he wanted to do additional checking. Monday I Got Call Advising what they found in one day that others missed in several visits, I Had seized trailing arms in the rear. I was flabbergasted and annoyed at the same time, flabbergasted because the other dealerships didn't catch. What had been on going for 13 months was located in a day. Took a few days to get the parts but was repaired within a week. Mr. Britton and Mr. Harnish Ought To Recognized and acknowledged for their professionalism, politeness and being personable. More
by yardie804
Employees Worked With
Jason Britton and Steve Harnish
May 04, 2022
My wife purchased a tire replacement program with her RX 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a t 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a tire. She called Lexus, and they said they would take care of it. When we got her car back they had replaced her Goodyear tire with a totally different brand and tire. Now her car has 3 of 1 type tire and 1 different tire. If you call any tire place or search online you will find you should NEVER do this unless it is an emergency situation. I emailed the dealership 3 times over 2 weeks with no response, so I called the Lexus corporate offices. It took 7 days for corporate to even get a response from this dealership. The response they gave was that they replace tires with the original equipment. I told them this was not acceptable. Lexus corporate said they would get Sheehy Lexus to call me but no one called. Through my research I found that having 1 different tire on a car causes uneven wear, decreases handling, limits performance, causes tires to need replaced faster, and last, but not least, shows a car that has been poorly cared for which effects trade in value. Needless to say, there is NO VALUE in the Sheehy Lexus tire program. More
by funrun
Employees Worked With
Chris Thomas
March 16, 2021
I had not bought a car in over 20 years, so I was very nervous. The buying experience was made easy by my sales rep, Kelvin Burston. He made sure the prep work was done before I got to the dealership and nervous. The buying experience was made easy by my sales rep, Kelvin Burston. He made sure the prep work was done before I got to the dealership and once I was there, he did everything to support the process. I came away feeling stress-free and loving my new car. Thanks, Kelvin! More
by vshannon36
Employees Worked With
Barbara Hoban
March 15, 2021
I originally was looking to purchase a pre-owned RX350 L, My sales person Phil explained the leasing process to my husband and I and it made sense. We ended up with a 2021 Lexus RX350L and love it! My husban My sales person Phil explained the leasing process to my husband and I and it made sense. We ended up with a 2021 Lexus RX350L and love it! My husband and I are both business owners and work in sales so we are familiar with the process. Phil & management were very professional and we are pleased with our decision. I def will be in 3 years for the 2024 model! Highly recommend this dealership More
by michelekhamilton
Employees Worked With
Phil Marcheso
February 24, 2021
I went to Sheehy Lexus to check out a certified car. I moved here recently and am looking for a good Lexus dealer to service in the future and was interested in a lease. George Queen greeted me but said t moved here recently and am looking for a good Lexus dealer to service in the future and was interested in a lease. George Queen greeted me but said that he had customer in finance and another about to leave. He said to wait in lounge and he would get to me. Time went by and he never came back 20 minutes later. I read the poor reviews while waiting and decided that the reviews are accurate. I wasn't even offered a water like other customers. I left and went to Lindsay for better treatment. More
by giambi
Employees Worked With
Queen
February 09, 2021
I was treated with courteous and professional customer service by Mr. Kelvin Burston. He took his time to demonstrate the features on my new vehicle and programmed my garage door opener. Overall, I am mor service by Mr. Kelvin Burston. He took his time to demonstrate the features on my new vehicle and programmed my garage door opener. Overall, I am more than a satisfied customer and wish I could give him a ten star rating! More
by Nadine Dinham
Employees Worked With
Kelvin Burston
January 29, 2021
I called dealership spoke with Chris regarding vehicle listed for $26782. The vehicle was listed as preowned/ certified. I was advised by Chris that the advertisement was in error. I asked to escalate the listed for $26782. The vehicle was listed as preowned/ certified. I was advised by Chris that the advertisement was in error. I asked to escalate the call and was put thru to Brian Diebo he stated he was the general manager which based on their website he is a salesman. This location is involved in bait and switch tactics. I would not trust buying a car from a dishonest business that plays games with potential customer.. I will be filing a complaint with the Federal Trace Commission due to their deceptive actions. BUYERS BEWARE!! More
by hyman4life
Employees Worked With
Chris and Brian in used sales
November 18, 2020
I bought RX 350 (11/13) last Friday.The car arrived this Monday (11/16), so we picked it up today (11/17). sales person:newton But I went through something so ridiculous today. I asked the salesman last Monday (11/16), so we picked it up today (11/17). sales person:newton But I went through something so ridiculous today. I asked the salesman last week for a discount on this All-Weather Floor Mats and he told me he would give me his own service.But today, after picking up the car, I went home and checked that mat was used for a long time by someone else and the cargo mat in the trunk was also an old mat that didn't fit my car. I was so angry that I threw them all away and couldn't understand how to do this. Also, I had traded in my Mercedes for the RX 350 and I had found out that they had added $7,000 to make a huge profit by trying to resale the Mercedes. They want to add thousands of dollars to make money, but can't give me new mats?? Which I offered to pay, but the salesman insisted to throw it in for free. I'm just not happy about the salesman's customer service and it makes me wonder is he doing this because I'm Asian? I'm so angry and it's not acceptable that a dealership could treat people like this and run a business. I will never ever do business with dealership again and I'll make sure none of my friends and family doesn't do so either. Discriminating does not go long way... being true, fair and equal does! More
by sang
Employees Worked With
Newton Gentry
