Sheehy Lexus of Annapolis

Most dealerships customer service fails dramatically, but this team by far exceed the expectation. Chris List shows an outstanding sense of professionalism, charisma, and knowledge of the product he is selli this team by far exceed the expectation. Chris List shows an outstanding sense of professionalism, charisma, and knowledge of the product he is selling. Michelle Mitchell has a wonderful and positive disposition, which makes the "paperwork" easy and cheerful. Having such valuable employee's speak loudly for the entire staff. No matter where we end up we will continue to work with this dealership for future purchases. More

The entire buying process was very positive and efficient. Salesperson was friendly and willing to find the car we were looking for. The haggling process was not to our liking as we wound up spendi efficient. Salesperson was friendly and willing to find the car we were looking for. The haggling process was not to our liking as we wound up spending $500 more than we were willing to pay for the car. Overall, however, a very good experience for a great quality car. More

Working with Chris restored my faith in car salesmen. I knew what I wanted and he was extremely helpful in making sure that I received all the information that I needed to lease my RX350. Very professiona knew what I wanted and he was extremely helpful in making sure that I received all the information that I needed to lease my RX350. Very professional and knowledgeable More

I purchased my third Lexus from this dealership after Chris Martin called to wish me a happy birthday in August. He was only calling to check on me (and my car, of course). One thing led to another and Chris Martin called to wish me a happy birthday in August. He was only calling to check on me (and my car, of course). One thing led to another and I ended up driving home that evening with another new car. There are salesmen and then there are men who sell cars. Chris is a GENTLEMAN who happens to be in the business of selling cars. He is, without question, one of the nicest and most knowledgeable sales personnel I have ever encountered. He is professional in every sense of the word but is not pushy. He picked out the car he thought I would want before I ever came into the dealership on my birthday and he was 100% correct! I have only good things to say about Sheehy Lexus of Annapolis and, in particular, Chris Martin. I recommend this dealership and Chris highly. They have not only an exceptional sales staff but the service department is topnotch. If you are looking for the ultimate in buying/service experience, I would suggest you go to Sheehy Lexus of Annapolis! More

I had such a wonderful experience at Sheehy Lexus of Annapolis. But the best part of the whole experience was Rachael Holderied. I found my Lexus through the internet and called the dealership to inqu Annapolis. But the best part of the whole experience was Rachael Holderied. I found my Lexus through the internet and called the dealership to inquire. I met Rachael there the next morning. She had the car cleaned, parked right by the front door and ready for me to test drive. Her attitude was so positive and she was so knowledgeable. Within 2 hours I had purchased my first Lexus. She even sat in the car and gave me step-by-step instructions on everything I needed to know. I would highly recommend her to anyone looking for a new car. More

I worked with Mike Bowen when purchasing my Certified Pre-Owned Lexus. Overall the experience was great! Absolutely no high-pressure sales techniques. I stopped in earlier in the day to check out a car I Pre-Owned Lexus. Overall the experience was great! Absolutely no high-pressure sales techniques. I stopped in earlier in the day to check out a car I saw online. Mike helped me, answered all my questions, and then actually let me leave the dealership to think about it! I came back later the same evening and purchased the car. Best experience I've ever had at a car dealership. There is a beautiful waiting area with leather seats and big screen TV's as an added bonus. More

I would recommend this dealership to anyone wanting to purchase a Lexus in the Washington DC area. I tried to work with several of the area Lexus dealers, and this one was the only dealership that would purchase a Lexus in the Washington DC area. I tried to work with several of the area Lexus dealers, and this one was the only dealership that would provide straight-forward pricing and direct answers to my questions. Chris List answered every question I asked with very direct answers. He never tried to hide any pricing details or squeeze every dollar out of me that he could (like is common practice with car dealerships)...he just gave me his lowest price. There were no surprises or hidden fees. They even delivered the car to my house which is over 40 minutes from the dealership at no extra charge. I would recommend the dealership and specifically Chris List to anyone. More

Battery removed and replaced flashing lights( warning) would not go away. Called you and was told that I would have to bring in. Then was told that run for 10 minutes go away. Had towed to you for nothing would not go away. Called you and was told that I would have to bring in. Then was told that run for 10 minutes go away. Had towed to you for nothing charged $85 for towing $124 for computer. This is ridiculous looking for reimburse. You r rep going to call me back and never did. I intend to refer to manufacturer. My second lexus 460 and probably my last. This transaction took place on 8/12/13 inv lecs254577. Brian c. Curtis More

I have had the pleasure of working with Chris Martin over the past 1 year on 3 separate car purchases. The experience was excellent each time. His focus on customer service is remarkable. He is very knowl the past 1 year on 3 separate car purchases. The experience was excellent each time. His focus on customer service is remarkable. He is very knowledgeable, friendly and respectful. Each time he presented us with different options and analyses to help us make the best choice. I particularly like his calm, low pressure demeanor. I don't like high pressure sales tactics and will absolutely walk away if I encounter one. Chris understood our goals and allowed us to take the time/days we needed to make up our minds about which car to purchase. When I purchased the Lexus RX 350 from Chris the experience was so positive that I recommended him to my business partner who came in within 10 days and purchased a Lexus convertible from him. Most recently, Chris worked with my husband over 10+ days to help him locate the right SUV with the features and price point he wanted. Not only did he find the car, he drove it to my house to show us and let my husband test drive the SUV. The next day he returned to pick up the car to have the interior/exterior sealing applied; he brought us a complementary loaner car in the meantime. We truly appreciate his level of customer service. I call Chris periodically to ask questions and discuss car issues unrelated to our purchases at Sheehy. I would recommend him to friends and family each time. More

On Sunday, August 11th on my way home from Ocean City, I was in a car accident in Delaware. I was over an hour away from home. I was injured and my Lexus RX was not driveable. After I was checked out by was in a car accident in Delaware. I was over an hour away from home. I was injured and my Lexus RX was not driveable. After I was checked out by the paramedics, I had to figure out what to do with my car. What do I do? Who will tow it? Where will they tow it to? How will I get all my belongings out of it? A thousand questions running through my head. I havent been in an accident in over 15 years, so I was at a loss. I texted my salesman Chris Martin and within 5 minutes (on a Sunday afternoon) he replied. He said, "I am sending Sean, the owner of Jeff's Auto Body your number and he will be calling you soon," within 5 minutes, Sean called. Sean told me to have the car towed directly to his shop. Atleast, 1 of my problems were solved. I cannot describe what a lifesaver Chris Martin was for replying so quickly and turning me over to the appropriate people. When you are stranded on the side of the road, over an hour away from home, and do not have a clue what to do....it is a terrible feeling. Chris was very concerned and caring and gave me peace of mind pertaining to my Lexus. I cannot thank him enough. More