Sheehy Lexus of Annapolis
Annapolis, MD
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889 Reviews of Sheehy Lexus of Annapolis
Excellent and Professional Service I purchased a used Audi from Sheehy Lexus of Annapolis. Salesman Mike Bowen was professional and courteous to me and my family members. Mike and the r I purchased a used Audi from Sheehy Lexus of Annapolis. Salesman Mike Bowen was professional and courteous to me and my family members. Mike and the rest of the staff took their time to understand the requests of the customer while still getting us on the road in a timely matter. Even with the car not being a Lexus or Toyota, this dealer made sure to send the car out for a thorough inspection making it ready for resale. The Service shop provided excellent work ensuring i was back on the road with everything i needed. I would highly recommend purchasing a vehicle from this dealer. More
Maintenances at this dealership The worst service ever!!! First visit a mouse had chewed the wires under the hood, so we took it in they fixed it, and it happened again. They charge The worst service ever!!! First visit a mouse had chewed the wires under the hood, so we took it in they fixed it, and it happened again. They charged us $500 and we found out that the only thing they did was put electrical tape around the wires . The second time this happened we took a picture of it under the hood after we arrived there, they saw us and scurried around whispering. This time they went out and picked up rodent free wire covers and repaired it and still wanted to charge us another $500. The next three service visits they overcharged us for everything , terrible terrible terrible service, we've never experienced this ever before anywhere !!!! What a sham !! And RUDE!! More
Excellent! This is my second time buying a Lexus RX 350 from Barbara and she is the best sales person I have ever worked with. She was knowledgeable, smart, effi This is my second time buying a Lexus RX 350 from Barbara and she is the best sales person I have ever worked with. She was knowledgeable, smart, efficient, fun and knew her job inside and out and went the extra mile to make sure I was satisfied. More
Great customer service We recently had our Lexus service at Sheehy. Our service rep ( Mark Waters) was outstanding. His demeanor and professionalism was extremely notew We recently had our Lexus service at Sheehy. Our service rep ( Mark Waters) was outstanding. His demeanor and professionalism was extremely noteworthy and deserves recognition. With the above in mind I am extremely disappointed in the price that was quoted for what I believe is outrageous. Lexus quoted $2100 to replace a section of the exhaust system which I declined. That same day I had the problem fixed by a muffler shop who replaced the section for $250. While I expect the dealership to be more expensive, this kind of price discrepancy truly appears to be gouging of a customer. It really makes me question the other work that we had done to the car by the dealership. More
5 stars all around Barbara delivered excellent service. I was expecting to get a pre-owned owned vehicle; however I left with a brand new Lexus GS from the showroom floo Barbara delivered excellent service. I was expecting to get a pre-owned owned vehicle; however I left with a brand new Lexus GS from the showroom floor. She listened to my needs and the entire team over delivered and exceeded my expectations. I have done business with this dealership several times in the past and you can’t go wrong. I will continue to do business here because they treat their customers well. Excellence from when you enter the showroom up until you leave with your new car. Absolutely 5 stars in my book! More
Hard Sell for Higher Cost You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individ You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individual sales person will provide client services but then cannot specify what the services are. You will be enticed to return to the dealership for continued negotiations without sufficient commitment on the dealership's part as to fair price. For people in Baltimore and around Baltimore, you will find more equitable deals in Baltimore area. There is no one person to single out, and I won't. It is an undesirable dealership approach in which mutually beneficial outcomes (fair to both sides) is not an option. More
Great Experience Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will defini Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will definitely be back for my next purchase. More
First time Lexus owner... I'm in LOVE based on this place! The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we made an appointment to visit. His energy felt honest and that's key. We arrived and he had thecae waiting. He didn't pressure us. He was informative and friendly. He introduced us to Doug who gave us details on the deal. Chad supplied us with lunch while we waited. We ended up leaving due to another meeting and they were able to make arrangements to bring the car and the paperwork to our home! It's the little things that mean so much. Thank you Chad! I will send everyone your way because you deliver upon expectations!!! More
The Greatest Car Buying Experience I would like to express my sincere appreciation for the assistance of Suzanne Teta in helping me select the appropriate car. After a long and exhausti I would like to express my sincere appreciation for the assistance of Suzanne Teta in helping me select the appropriate car. After a long and exhaustive search throughout the industry for the best deal, I’m extremely pleased with having a made a decision selecting a car from Sheehy Lexus of Annapolis. Suzanne Teta attention to detail made the process simple. Sheehy pricing was far more competitive than their competitors as has been noted by others. It was truly an enlightening experience. I will recommend Sheehy of Annapolis dealership to others in the future. This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My finance manager Shandrial Hudson was very knowledgeable about the vehicle and she made the buying process go smoothly. I’ve purchased a few vehicles in my day, but my experience is one that’s at the top of the list. I will return when my car needs maintenance. Thanks again More
Great car buying experience I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dea I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dealers closer to our home in Silver Spring, MD, I spoke with Newton Gentry at Sheehy Lexus of Annapolis. As soon as I hung up the phone, I knew this was the dealership for me. I met Newton two days later at Sheehy and he continued to impress me with his total focus on my needs and interests, knowledge, advice/guidance, honesty and “can do” attitude. I would also like to compliment Johnny Salinas, Internet Sales Director, for truly outstanding service and taking a personal interest in the sales transaction. Johnny is a fellow, former Marine and I encourage any former Military car buyers to check in with him and Newton. Shawn, of the Finance Department, was also very helpful and professional in our dealings. Sheehy is a high quality and totally customer focused dealership. There is a great selection of new and used vehicles as well as a terrific service facility. They embody the Lexus brand tag line of “Experience Amazing”. You cannot go wrong choosing this dealership and trusting professionals like Newton, Johnny and Shawn to ensure you get the Lexus you want at an excellent price coupled with terrific follow up every step of the journey. More