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Sheehy Lexus of Annapolis
Annapolis, MD
905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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905 Reviews of Sheehy Lexus of Annapolis
July 30, 2018
Hard Sell for Higher Cost You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individ You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individual sales person will provide client services but then cannot specify what the services are. You will be enticed to return to the dealership for continued negotiations without sufficient commitment on the dealership's part as to fair price. For people in Baltimore and around Baltimore, you will find more equitable deals in Baltimore area. There is no one person to single out, and I won't. It is an undesirable dealership approach in which mutually beneficial outcomes (fair to both sides) is not an option. More
by O
Employees Worked With
The entire dealership
July 30, 2018
Great Experience Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will defini Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will definitely be back for my next purchase. More
by Mel
Employees Worked With
Newt Gentry, Doug King
July 18, 2018
First time Lexus owner... I'm in LOVE based on this place! The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we made an appointment to visit. His energy felt honest and that's key. We arrived and he had thecae waiting. He didn't pressure us. He was informative and friendly. He introduced us to Doug who gave us details on the deal. Chad supplied us with lunch while we waited. We ended up leaving due to another meeting and they were able to make arrangements to bring the car and the paperwork to our home! It's the little things that mean so much. Thank you Chad! I will send everyone your way because you deliver upon expectations!!! More
by Mdub
Employees Worked With
Chad Sawyer, Doug King
May 30, 2018
The Greatest Car Buying Experience I would like to express my sincere appreciation for the assistance of Suzanne Teta in helping me select the appropriate car. After a long and exhausti I would like to express my sincere appreciation for the assistance of Suzanne Teta in helping me select the appropriate car. After a long and exhaustive search throughout the industry for the best deal, I’m extremely pleased with having a made a decision selecting a car from Sheehy Lexus of Annapolis. Suzanne Teta attention to detail made the process simple. Sheehy pricing was far more competitive than their competitors as has been noted by others. It was truly an enlightening experience. I will recommend Sheehy of Annapolis dealership to others in the future. This place is amazing. Not only is it a beautiful showroom, but everyone I came in contact with was nice and friendly. My finance manager Shandrial Hudson was very knowledgeable about the vehicle and she made the buying process go smoothly. I’ve purchased a few vehicles in my day, but my experience is one that’s at the top of the list. I will return when my car needs maintenance. Thanks again More
by lexlove
Employees Worked With
Suzanne, Teta, Shandrial Hudson
May 07, 2018
Great car buying experience I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dea I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dealers closer to our home in Silver Spring, MD, I spoke with Newton Gentry at Sheehy Lexus of Annapolis. As soon as I hung up the phone, I knew this was the dealership for me. I met Newton two days later at Sheehy and he continued to impress me with his total focus on my needs and interests, knowledge, advice/guidance, honesty and “can do” attitude. I would also like to compliment Johnny Salinas, Internet Sales Director, for truly outstanding service and taking a personal interest in the sales transaction. Johnny is a fellow, former Marine and I encourage any former Military car buyers to check in with him and Newton. Shawn, of the Finance Department, was also very helpful and professional in our dealings. Sheehy is a high quality and totally customer focused dealership. There is a great selection of new and used vehicles as well as a terrific service facility. They embody the Lexus brand tag line of “Experience Amazing”. You cannot go wrong choosing this dealership and trusting professionals like Newton, Johnny and Shawn to ensure you get the Lexus you want at an excellent price coupled with terrific follow up every step of the journey. More
by MPO54
Employees Worked With
Newton Gentry , Johnny Salinas
May 01, 2018
Awesome Experience, Thank you!! As consumers, Far too often when we experience poor service we tend to make it known but when we experience SUPERIOR service we fail to acknowledge... As consumers, Far too often when we experience poor service we tend to make it known but when we experience SUPERIOR service we fail to acknowledge....I wish to take this opportunity to again say, 'thank you' to Sheehy Lexus and EOY (in my opinion) Edward Jackson. Mr Jackson has extensive knowledge of the brand and was very helpful in showing me all the features of my new vehicle. He was genuinely nice, down to earth, personable, professional and polite. I would absolutely recommend Mr Jackson of Sheehy Lexus to friends and family. More
by Niccole
Employees Worked With
Edward Jackson
April 26, 2018
Exceptional Customer Service Our salesman Newton gave my husband and I exceptional customer service. He was attentive and very pleasant. He really made us comfortable and made us Our salesman Newton gave my husband and I exceptional customer service. He was attentive and very pleasant. He really made us comfortable and made us laugh a lot with his humor. He offered us lunch which we enjoyed. We are very pleased with our Lexus RX E 350 and the awesome service we received at Sheehy Lexus of Annapolis. More
by Car
Employees Worked With
Newton
April 24, 2018
Great sales starting via internet chat Great experience starting with internet chat then ongoing phone conversation. Everyone was courteous and professional, and all made me felt like they Great experience starting with internet chat then ongoing phone conversation. Everyone was courteous and professional, and all made me felt like they were working for me. More
by GS
Employees Worked With
Johnny Salinas
April 11, 2018
Outstanding Dealership!!! We have been looking for a car for my daughter for a while. We can across a 2103 Ford escape that fit our criteria. I responded from the internet to s We have been looking for a car for my daughter for a while. We can across a 2103 Ford escape that fit our criteria. I responded from the internet to see if the car was still available, and Mr. Bowen Contacted me within an hour. When we arrived at the dealership , they were all about customer service. Everyone was there for you. We ended up purchasing the Ford Escape, Mr Bowen kept us informed thru our processing and into the financing dept. Mrs. Hudson in the financing department is very thorough and responsive to all questions. When we had finished the paperwork, Mr. Bowen had the car ready to go 100%. Even though the dealership is lexus oriented , Mr. Bowen is very knowledgeable with the vehicle. He made sure my daughter new how to work everything in the car and was comfortable with the car before we left the dealership. It doesn't matter what you are buying , the entire dealership is about customer service. If you need a New Vehicle make sure you visit Mr. Michael Bowen , and the sheehy dealership. I can say I have bought many cars from many different dealership and this was the BEST buying experience ever. More
by Vince Burrall
Employees Worked With
Shandrial Hudson, Mike Bowen, Johnny Salinas
April 06, 2018
Terrible Sales Experience I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sa I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sale and spoke to Elliott. I asked about the car and he said it is still available. I asked if I can put a deposit on the car and if he can hold it for me. He said we are a "first come first serve dealership." I agreed to the price of the car and asked what he would like me to do next. He said complete the finance application online to get financing for the car. I immediately completed the application. April 5 at 9:00: Elliott asked me to send over a copy of my driver's license and insurance card. I sent both over to him right away. April 5, at 10 AM. I called Elliott to see what rate he can get me for the car as I can get 4.3% at my local bank. He said the information is with the finance manager and that he will get back to me. April 5 at 12:00: I called Elliott again to see what the financing is looking like. He said I should be next with the finance manager. I was told that the finance manager is busy as they sell a lot of cars. April 5 at 2:00: I called Elliott again as I have a rental car ready to be picked up one way to Annapolis from Chicago for the next day. (I live in Illinois and would need to transport the car back to Chicago). He told me "I hope the car does not get sold during this process." I explained to him that if they had the intention of selling the car to someone else, then my credit should not be run. He informed me that they already ran my credit. I said "good, then we should know any minute now." He assured me he would call me back and even asked me what term I would want on the loan. April 5 at 4:00: I called Elliott as this is taking far too long. The car should have been purchased by noon today. Elliott did not answer. April 5 at 6:00: I called and asked to speak to the finance manager. I was sent to Barbara who told me that they ran my credit, I have a 750 credit score, and that I was approved for a 4.125% APR. She further asked if that is acceptable and if I would be using their financing. I said yes. April 5 at 7:00: I called yet again and now was told they have someone coming in at 9 AM the next day to look at the car locally. ARE YOU KIDDING???? I LOST IT!!! THEY RAN MY CREDIT AND ARE NOW SHOWING THE CAR THE NEXT DAY TO SOMEONE ELSE. YET THEY ARE A "FIRST COME FIRST SERVE DEALER." I called to speak to the general manager. Not available. I called to speak to the owner. Not available. NO RETURNED CALLS YET. NOW, here is what I believe happened: I believe that whomever is going to be there at 9 AM the next day is a friend of an owner, manager, or employee of the dealership. I don't care if you don't want to sell me the car for whatever reason, but HOW DARE YOU RUN MY CREDIT THEN WAIT FOR SOMEONE ELSE TO COME SEE THE CAR!!!!!!! More
by TMaras
Employees Worked With
Barbara Hoban, Chris List
