Sheehy Lexus of Annapolis

Rachael and her boss were both very professional and helpful. From the time we walked through the door until the time we left, my wife and I were treated like 'royalty'. No question was left unanswere helpful. From the time we walked through the door until the time we left, my wife and I were treated like 'royalty'. No question was left unanswered. We were pressed for time because we had an appointment. When we told Rachael this, she managed to have the finance person wisk us through the process in a very timely manner. More

I visited the Annapolis car dealership on-line and within 20 received a call from Tara Wilson asking me if I had any questions for needed assitance. She answered my questions and followed-up with an email a 20 received a call from Tara Wilson asking me if I had any questions for needed assitance. She answered my questions and followed-up with an email and mailed me a brochure with additional information about the vehichle which meant she appreciated our conversation. I had just had foot surgery so she suggested to bring the car to my house for me to look at the features I had inquired about. At that time I thought I might want to buy this. She was not pushy nor iritating but asked me to give her a call if I had any more questions or she could assist with anything. I called her back and the rest is history. I traded in my 2009 350RX and purchased a 2010 RX350. The transaction went very smooth and quick. I bought a new vehicle and never stepped foot in the dealership. This is the kind of customer service that will make me continue to do business with Lexus in the future and tell my friends about. More

This was our second purchase at Sheehy Lexus and they reaffirmed my faith in their integrity and great customer service. My salesperson, Shandrial Hudson, was an incredibly knowledgeable professional wh reaffirmed my faith in their integrity and great customer service. My salesperson, Shandrial Hudson, was an incredibly knowledgeable professional who not only answered all my questions, but anticipated 99% of them. After negotiating a price via e-mail, we were able to walk in the dealership at 9:00 a.m. and on the road--in our new vehicle-- trade-in and paperwork complete--by 11:00. More

I did not plan on purchasing a car but when the GM of the dealership came up with an innovative way to extricate myself from an onerous lease on my current vehicle AND provided an attractive price on a new v dealership came up with an innovative way to extricate myself from an onerous lease on my current vehicle AND provided an attractive price on a new vehicle with better financing than my credit union, it was a no-brainer. Afterwards, I was having trouble programming my homelink garage door opener. Shandrial, (my salesperson), came to the house and helped to get it programmed. The attention to service, the manner in which the dealership comes up with solutions, and the personalities of individuals make the purchase and servicing of my vehicles a pleasure at Sheehy Lexus of Annapolis. This is my second vehicle purchased there, and will certainly not be the last. More

I had a number of questions about the car I ultimately purchased, and Michelle And Chris answered all of them in a courteous and professional manner.They went out of their way to make my visit enjoyable.I purchased, and Michelle And Chris answered all of them in a courteous and professional manner.They went out of their way to make my visit enjoyable.I had a bad experience at Len Stoler Owings Mills location where the salesperson seemed pre-occupied on his computer so I walked out.The experience at Annapolis was totally positive. More

This is the second vehicle I have purchased from Chris in the last 18 months and both experiences were outstanding. My contact was almost purely through email and we completed our negotiations the same way. the last 18 months and both experiences were outstanding. My contact was almost purely through email and we completed our negotiations the same way. What a great change from the "old way" of buying a car. Both vehicles were delivered to my home and I was given a thorough demonstration of all the bells and whistles. Chris even brought a big bow for the IS250c, which was a birthday present for my wife. I have all my service completed at Sheehy and am totally satisfied. You have a customer for life. More

It was our excellent good fortune to have Shandrial Hudson call within a few minutes of placing an internet inquiry to Lexus of Annapolis requesting information on RX 350's I'd seen on their website. W Hudson call within a few minutes of placing an internet inquiry to Lexus of Annapolis requesting information on RX 350's I'd seen on their website. We set a time to meet, and my husband and I spent most of a hot Saturday on the lot while Shandrail patiently and thoroughly demonstrated all the features of the new 2010 RX 350 and then examined the pre-owned models that interested us as well. She kept us hydrated and informed. What could have been a very stressful and unpleasant experience was made enjoyable and enlightening by Shandrial and the team at Lexus of Annapolis. The straight forward and professional manner that each question and detail was addressed made us feel confident in our decision as we happily drove away in the Lexus of our choice. Our assurance of continued customer service was demonstrated later that evening. Shandrial had set up some of the technical features on our car and had me practice the bluetooth system using her cell phone. Somehow, the infamous "last # called redial" caused my phone to call hers and she pleasantly called me back at 9 p.m. on Saturday night, sorry she missed my call but ready to help. If our Lexus runs as smoothly and efficiently as the Sheehy Lexus of Annapolis dealership, we look forward to many years of enjoying both. More

Working with Chris List made my entire car buying Working with Chris List made my entire car buying experience a grate one. Chris was extremely professional, courteous, friendly and very knowledge Working with Chris List made my entire car buying experience a grate one. Chris was extremely professional, courteous, friendly and very knowledge about the car he was offering. I would definetly return to Sheehy Lexus of Annapolis for future purchases as well as recommend them to friends and family. More

I was truly impressed and equally pleased with the staff and service at Sheehy Lexus. Internet Sales Manager Shandrial Hudson and her colleague, Finance Manager Chris Powell, epitomize excellent customer s and service at Sheehy Lexus. Internet Sales Manager Shandrial Hudson and her colleague, Finance Manager Chris Powell, epitomize excellent customer service. Both were pleasant, informed, professional and courteous. My reason for downgrading the price category to a 4 is because I purchased the hybrid I wanted but without getting the lower price quoted to me at two other dealerships. Nevertheless, I made the decision to go with Sheehy's offer based on location and the confidence and trust Shandrial won from me. I look forward to working with the staff at Sheehy in maintaining my car's superb performance and looks. More

Experience, and some good luck, have taught us that the best VALUE for money is a quality product. We have also come to appreciate the pleasant surprises and tangible delights that a quality experience pr best VALUE for money is a quality product. We have also come to appreciate the pleasant surprises and tangible delights that a quality experience provides. We found both at Sheehy Lexus of Annapolis. Extensive research hinted this might be the case, but it became clear on our visit that Paul LaRochelle's organization was among the best, especially Shandrial Hudson, our host. I am reluctant to call her our sales person, as she went far beyond selling us the vehicle we desired at a reasonable price. She made our visit an enjoyable experience and set a benchmark for service that would seem difficult to exceed. We spent a beautiful Annapolis sunny morning with her driving and learning about the Lexus product. When hunger interrupted, my wife and I enjoyed discussing our impressions over a Kent Island lunch. When we returned relaxed and refreshed with more questions and request for accommodations, Shandrial again exceeded our expectations and ultimately earned our business. She coordinated preparation of our new car and personally delivered it to our home in Virginia on the date we requested. She and Micky Ryder expeditiously acquired our VA title and plates and made sure we received them via overnight delivery. Shandrial even Fedexed us hardware when it was discovered missing from the car. Kinda good that mishap, as it showed that Sheehy was going to serve us my making it right. We are now enjoying our Lexus and are confident that Paul and his organization will be there to assure a continued pleasant experience and maintain a quality product. More