Sheehy Lexus of Annapolis

Amazing Service Once again Sheehy Lexus of Annapolis didn't disappoint. Just when I thought they couldn't get any better. I had my car serviced and it was a mazing, R Once again Sheehy Lexus of Annapolis didn't disappoint. Just when I thought they couldn't get any better. I had my car serviced and it was a mazing, Rafael Velez was very personable, kind and treated me with the utmost respect. I felt like a family member. He took the time to make sure that I understood what needed to be done and made sure that I had a loner car. The weather and traffic was bad and they allowed me to keep the car another day, which was another instance that showed me that Sheehy Lexus of Annapolis values me as a person and a customer. They give true meaning to the term "CUSTOMER SERVICE IS #1". They are AWESOME IN EVERYWAY. I refuse to go anywhere else for my car needs. They are worth ever penny that I spend there. More

Easiest car buying experience! For several weeks I was looking for a Lexus IS-F. 2011+, silver with about 60k miles. Finally found one at this dealer. I emailed them last Sunday ask For several weeks I was looking for a Lexus IS-F. 2011+, silver with about 60k miles. Finally found one at this dealer. I emailed them last Sunday asking for the extra pictures because I was over 200 miles away. The next day I was contacted by Scott Milligan. Told him I was located in NY and was very interested in the car but I needed more pictures. He said that was fine and was getting the car detailed because they had it for 2 days. He also said he would send me a video of the car. A couple of hours later we decided to take the trip down there. I contacted Scott and told him I'd be down there by 430PM. We arrived on said time and was immediately greeted by several employees. Was offered food/drinks while we waited. After a short wait Scott arrived since he was dealing with other clients. He was very nice and informative. Answered all of our questions. After a test drive I immediately knew I wanted the car. We started the paperwork and was taken to the finance directors office. Michele was so nice! Answered all of our questions/concerns as well. Everyone knows how hard buying a car can be, but this was the BEST car buying experience. Such an easy and smooth transaction. Everyone was nice to us regardless if we were dealing with them or not. Besides the Lexus we have an Infiniti. Once we're done with it I'm sure we'll be going with another Lexus. As soon as we're ready, I'm sure we'd take the drive down there again! Thanks Scott and Michele! More

Outstanding Experience Edward Jackson provided excellent customer service during my first time buying a car. He explained the process to me and found the perfect car for my Edward Jackson provided excellent customer service during my first time buying a car. He explained the process to me and found the perfect car for my needs. My parents have purchased multiple Lexus's from him and I will continue to work with him in the future. More

Edward Jackson sales Edward has always been above and beyond in everything I have ever needed. The entire dealership is top notch and top service always this is my 4 th Edward has always been above and beyond in everything I have ever needed. The entire dealership is top notch and top service always this is my 4 th Lexus from Sheehy . I'm a customer for life . More

Successful purchase, friendly, knowledgeable staff. Edward Jackson was extremely helpful with the purchase of the car. I had been searching for a specific vehicle for quite awhile and found the car on t Edward Jackson was extremely helpful with the purchase of the car. I had been searching for a specific vehicle for quite awhile and found the car on the internet in the morning. I called prior to dealership opening and Edward answered the call. I had several questions as it did not appear the car description matched that of its photos. Edward sent additional pictures and a short video of the car, which was beyond what I had requested or expected. I live over an hour away and did not want to drive that far if the car did not have what I needed. Edward provided answers to all questions and I made the trip. Within an hour of arriving a deal had been made. The only issue I had with the entire process and had nothing to do with the Edward or other staff was the "doc fee". Seems that this fee is merely part of a process essential in the sale of a car and thus the price of doing business. Additionally the fee was added to the cost PRIOR to calculating tax. I do not believe the Maryland tax code allows for taxing of labor. Regardless the entire experience was very pleasant. Michelle in finance was straight forward and no nonsense. She knew I was interested in a Honda warranty and took the time to call a Honda partner to see if they could meet the price I had been quoted. Unfortunately the price could not be matched but it was quite nice that she made the effort. More

Excellent people at Lexus of Annapolis Edward Jackson was very helpful in assisting me with my vehicles service needs. I had some additional questions about my vehicles service and Justin f Edward Jackson was very helpful in assisting me with my vehicles service needs. I had some additional questions about my vehicles service and Justin from service was able to explain everything and he did an excellent job on the work. More

Lexus purchase experience Excellent customer service, friendly & knowledgeable staff & great car buying experience! I would definitely recommend this dealer to anyone thinking Excellent customer service, friendly & knowledgeable staff & great car buying experience! I would definitely recommend this dealer to anyone thinking about buying a Lexus. I am very happy with my purchase. More

Mr. Ed Jackson It is my personal privikege to acknowledge the outstanding customer service exemplified by Mr. Ed Jackson. He is the consummate gentleman focused on It is my personal privikege to acknowledge the outstanding customer service exemplified by Mr. Ed Jackson. He is the consummate gentleman focused on providing the customer with customer-centered service. My experience at Sheehy Lexus has been nothing less than outstanding because of super individuals like Ed. I leased a new Lexus RX 400h today and my experience was fantastic because of his patience, knowledge of the vehicle and caring about me the customer. He would do great on my health care team because simply put-he cares. Sheehy is my Lexus home and has been for over 10 years. Folks like Ed Jackson is the reason why my vehicles are purchased and serviced at Sheehy Lexus-in my view the #1 dealership in our country. Thank you for your kindness and caring Mr. Ed Jackson. Dr. Leo E. Rouse Dean and Professor Emeritus More

EXCELLENCE When I arrived at Sheehy Lexus of Annapolis... I met salesperson Scott Milligan. He was friendly and extremely professional... I told him the vehicle When I arrived at Sheehy Lexus of Annapolis... I met salesperson Scott Milligan. He was friendly and extremely professional... I told him the vehicle I was interested in, he took the time and showed me the vehicle. He was patient while I inspected the vehicle. He gave me all the information pertaining to the vehicle. I was so impressed I came back the next day and purchased it. Scott is a "CLASS" representative of Sheehy Lexus. Thanks again More

Shani was informative, efficient & helpful Shani went above & beyond to ensure we had a pleasant experience. She was patient with us & answered all of our questions. She made sure she explained Shani went above & beyond to ensure we had a pleasant experience. She was patient with us & answered all of our questions. She made sure she explained all the new features of the car & wanted us to be comfortable with all the options. She called us the following day to make sure we didn't have any questions or frustrations. She is an excellent salesperson. More