Sheehy Lexus of Richmond

Sheehy Lexus was very willing and able to schedule my service the day I called. They did a thorough job and provided a video to update on the car's condition. A technician even answered a couple question service the day I called. They did a thorough job and provided a video to update on the car's condition. A technician even answered a couple questions as I was getting ready to go. More

Excellent service and particularly like cafe and choices there. Make me feel comfortable and appreciated there. Make me feel comfortable and appreciated More

In for yearly safety inspection - only minor bulb needed replaced and done in quick order while I waited in pleasant surroundings knowing how much time it was going to take. replaced and done in quick order while I waited in pleasant surroundings knowing how much time it was going to take. More

Always excellent service, everyone is so friendly and helpful. I get calls from my service advisor often to update me with what is being done with my car. Over all, excellent!! helpful. I get calls from my service advisor often to update me with what is being done with my car. Over all, excellent!! More

Service was excellent! Keizer kept me informed even though I could tell he’d was very busy. The car wash was above and beyond also . I appreciate your service😃 Keizer kept me informed even though I could tell he’d was very busy. The car wash was above and beyond also . I appreciate your service😃 More

Sheehy Lexus offers the best customer service of any dealership I have ever used. Hope, who is my service representative, is professional, pleasant, and goes the extra mile to help with any issue. She w dealership I have ever used. Hope, who is my service representative, is professional, pleasant, and goes the extra mile to help with any issue. She walked me through every step to take when I had a flat tire 25 miles from home or the dealership. Don’t know what I would have done without her. More

This dealership is not the same as it was before the sale. I have had several bad experiences with them. I called to ask some questions about the heating and cooling system in my 2010 Lexus hybrid. Crai sale. I have had several bad experiences with them. I called to ask some questions about the heating and cooling system in my 2010 Lexus hybrid. Craig in the service department was rude and eventually hung up on me. This is the third Lexus I have had and the first one was purchased here. I called back to speak with the service manager and he was extremely condescending to me. I left several messages for the GM and my calls were never returned. I will never step foot in there again! More

This dealership has gone downhill since Sheehy bought them. My family has bought 4 cars from them. My husband and I are both in the market for a new car and we will l NOT buy one from any Sheehy dealersh them. My family has bought 4 cars from them. My husband and I are both in the market for a new car and we will l NOT buy one from any Sheehy dealership. My Lexus rx350 had a leak in the back of my car and the service department said it will cost $1000 for them to investigate the leak and there were not guarantees of finding and fixing the problem. Took it to my mechanic and he fixed it for free. Need new front break pads and Lexus quote was almost $600. My mechanic will fix them for half the cost. I also had a crack in my dashboard and called Lexus service dept. They said it will cost $350 and when i took my car in, I received a call saying it will cost over $1,000. Finally, when I recently had my car inspected there and went to pick it up, I was handed my key and told to just go out there and get my car. The service is horrible and customer service is nonexistent. As I stated earlier, we will never buy a car from Sheehy Lexus or and Sheehy dealership. Sad to see what was a customer centric dealership that would do anything for the customer has now become a dealership that only cares about the bottom-line dollar and doesn't care about the customer as all. More