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Sheehy Lexus of Richmond

N Chesterfield, VA

4.4
273 Reviews

9703 Midlothian Tpke

N Chesterfield, VA

23235

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Showing 273 reviews

July 10, 2025

Sheehy Lexus did a wonderful job repairing my car, Kyle was my service advisor, she’s very professional, no complaints at all, thanks for the great service, keep up the good work. More

by vayoungblood629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Donovan
July 09, 2025

Sheehy Lexus of Richmond is the go to for us for buying and getting our cars serviced. Great people, waiting is very pleasant, and if it’s a big job they give you a very nice loaner. Wonderful place to do More

by lucymccschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Taylor, Kyle Donovan
May 22, 2025

The service department (Craig Taylor was my representative.) did a fantastic job!! They were able to repair everything on my vehicle in a short and reasonable time. More

by macsr2459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Taylor
April 02, 2025

Sheehy Lexus was very willing and able to schedule my service the day I called. They did a thorough job and provided a video to update on the car's condition. A technician even answered a couple question More

by Paulsteinber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
March 20, 2025

Excellent service and particularly like cafe and choices there. Make me feel comfortable and appreciated More

by horsleysw
Recommend Dealer
Yes
Employees Worked With
Kyle Donovan
March 20, 2025

In for yearly safety inspection - only minor bulb needed replaced and done in quick order while I waited in pleasant surroundings knowing how much time it was going to take. More

by jpaner
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stith
March 12, 2025

The dealership was excellent, my service provider and technician were great! Really was impressed by my first service More

by davidallenj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Donovan
Mar 12, 2025 -

davidallenj4 responded

Excellent service

March 04, 2025

Always excellent service, everyone is so friendly and helpful. I get calls from my service advisor often to update me with what is being done with my car. Over all, excellent!! More

by mjbailey39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Farley, Robert Jennell, Craig Taylor, Patrick Rose, Kyle Donovan, Stephanie Venable, Rachel Peay, Michael Garcia
February 06, 2025

Service was excellent! Keizer kept me informed even though I could tell he’d was very busy. The car wash was above and beyond also . I appreciate your service😃 More

by Chester11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keizer
February 06, 2025

Sheehy Lexus offers the best customer service of any dealership I have ever used. Hope, who is my service representative, is professional, pleasant, and goes the extra mile to help with any issue. She w More

by Sharon Browning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope
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