Sheehy Lexus of Richmond

Work was completed ahead of schedule. A potentially defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. More

Robert was friendly and did not push to make the sale. Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of co Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of coming in and leaving under an hour. Lenore in the finance department was polite and helped us in cancelling our extended warranty on the trade. Will definitely recommend the sales rep and the dealership and consider for ourselves in future purchases. More

This is the third Lexus we have purchased from Richmond Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and ha Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and having them serviced at Richmond Lexus, we seem to know everyone and visiting there is like a social event with everyone saying hello. More

I have been to many, many car dealers for service over the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "m the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "most special" customer. Employee's like him make a service department special..... More

Newton provided excellent service and comprehensive information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. More

I was pleasantly surprised that you would come 150 miles to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 're to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 'repair' was correctly done I feel comfortable that I need not be concerned. More

My husband and I have bought many vehicles from Lexus of Richmond. Most of the vehicles have been sold to us by Jerry Marple. He has always been very accommodating with us in our purchases and gone above Richmond. Most of the vehicles have been sold to us by Jerry Marple. He has always been very accommodating with us in our purchases and gone above and beyond when delivering the vehicles. He knows the products inside and out and can answer all of our questions in a quick manner. When we bring our cars in for service, more often than not, Dale Farley usually handles the service call. He is very friendly, and gets us in and out as quickly as possible, if we are waiting for the service to be performed. Just an overall great experience with the dealership More

I have been a LEXUS GX-470 owner since 2003. In the last ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been frie ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been friendly, always helpful and well informed. Service on my vehicle has always been excellent and accomplished in a timely manner. I am spoiled!! Thank you all at Richmond of Richmond, William H. Sensenig More

I brought my car in for 10m mile checkup. Each employee made me feel valued and appreciated. I had a very positive experience. Thank you! made me feel valued and appreciated. I had a very positive experience. Thank you! More

You guys truly give new meaning to the words "exceptional service". Shawn Gusti gave me Kelly Blue Book Value for my 2011 Lexus IS250 F-Sport. Dale Farley has always gone out of his way to tak "exceptional service". Shawn Gusti gave me Kelly Blue Book Value for my 2011 Lexus IS250 F-Sport. Dale Farley has always gone out of his way to take care of me service wise. I wish I knew more people so that I could tell them of my experiences. More