Sheehy Lexus of Richmond

My experience was horrible. The sales counselor was distant, busy with other things and very inattentive. Not behavior I would expect from a place were I was looking at aluxury car. While I was there h distant, busy with other things and very inattentive. Not behavior I would expect from a place were I was looking at aluxury car. While I was there he left me alone several times, answered his phone in the middle of our conversation. When I expressed that I was upset he told me that the phone cal was important. It was from his office. We were standing in th dealership parking lot. I felt as if I was the very least of many concerns he was working on. This was not the first visit with the salesman. On the first visit he was not well educated on the cars guessing (wrong) on several of my questions. He was more interested in getting inside and writing a sales order than trying to understand what I wanted. I felt like he was very superficial. Now I am stuck because every time I go there he is going to expect me to talk to him. I do not want to talk to him, confront him or whatever. I just want a car. Maybe the BMW dealer down the street will be better. More

Everyone very helpful and the service was quick. Nice waiting area, free coffee and sales agent available to show new models. Quite pleased with service. waiting area, free coffee and sales agent available to show new models. Quite pleased with service. More

No issues at all. Rusty is very good. Dale in the service dept is also excellent. My second silver Lexus. A LS 430 to a LS 460. service dept is also excellent. My second silver Lexus. A LS 430 to a LS 460. More

Ex BMW owner. Lexus for life because of Rick and Tom. They were nice, fair and generous. Rick is the best salesman I have ever had! They were nice, fair and generous. Rick is the best salesman I have ever had! More

Very good visit for mileage maintenance. Welcoming waiting area with great coffee. Service completed in timely manner. And, when I left, my Discover card was finally accepted! waiting area with great coffee. Service completed in timely manner. And, when I left, my Discover card was finally accepted! More

This was a great experience. Highly recommend this dealership and Rusty. Anyone looking for a new or used car should go to the Richmond Lexus location. dealership and Rusty. Anyone looking for a new or used car should go to the Richmond Lexus location. More

I am experience in car leasing and my wife wanted to lease an RX350. I called the dealership and Rick was assigned to me. He was very responsive and called me every time that he said he would. He als lease an RX350. I called the dealership and Rick was assigned to me. He was very responsive and called me every time that he said he would. He also respected my request to not call my house as I was surprising my wife. Once I went into the dealership, he was easy to work with and within a few hours I had signed paperwork on the spot. He was able to get the car prepped and I picked it up on schedule. I would definitely recommend him to others. More

There has never been a time when I arrived in the service department without a proper friendly warm greeting. The Valet- Mr. Smith always asks about my son and has some sort of personal reference. The same department without a proper friendly warm greeting. The Valet- Mr. Smith always asks about my son and has some sort of personal reference. The same goes with Robert Jannell –Service Advisor. Robert makes sure my car is serviced in all possible aspects. If there is a problem or issue he advises me immediately. Recently my water pump was leaking. I was not aware of it. However, the technicians noticed it and it was fixed immediately. I will definitely purchase another Lexus from Lexus of Richmond. Due to the outstanding service I receive. More

I wasnt sure which brand of used car I was going to purchase but Newton was patient and professional with me answering each question with detailed and knowledgeable answers. I felt I was Dealt with ho purchase but Newton was patient and professional with me answering each question with detailed and knowledgeable answers. I felt I was Dealt with honestly and my custom was valued. More

I have owned six Lexus vehicles so far!, I don't ever see me owning anything else. In addition to being an incredible car, the dealership service is even better! I've owned BMWs and Mercedes, but won't e see me owning anything else. In addition to being an incredible car, the dealership service is even better! I've owned BMWs and Mercedes, but won't ever again. The treatment by the dealer from these brands pales by comparison. More