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Sheehy Lexus of Richmond

N Chesterfield, VA

4.2
271 Reviews

9703 Midlothian Tpke

N Chesterfield, VA

23235

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Showing 271 reviews

October 22, 2013

Lexus service was given a great rating for exceptional attention to a tire that was in need of replacement. This effort may have been life-saving. More

by jihirsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stewart C. Broyles
October 10, 2013

As always, the service was great. Roger is usually my service rep. and he is always polite and very helpful. However, he was with another client on Wednesday and Robert Jennell serviced my vehicle. He More

by fhorne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennell, Robert Jennell
October 02, 2013

Robert is the reason I keep buying Lexus, because I don't want to use anyone else for service. I've had three Lexus and won't switch because of Robert. More

by Wyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennell, Robert Jennell
October 02, 2013

I always have a great experience at Lexus of Richmond. The superior customer service and knowledge and care given by the associates takes the pain out of having a car serviced. The car is serviced properl More

by heatherbmulvihill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Winders, Scott Winders
October 02, 2013

All of the personnel that I dealt with were friendly and professional. When a problem with the car was identified, I was notified immediately and presented with several options from which to choose. The wor More

by vwlouk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee, Lee Welch
September 24, 2013

Although my experiences have for the most part been excellent, I would like to share with you one area that in my opinion could be improved upon. The last three service visits when I go to get into my More

by pcstafford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Scott Winders
September 19, 2013

All personnel were very accommodating. The Lexus I have is new so I am new to the dealership. This was my second trip to this location. Robert was friendly, explained everything in detail, and remembered More

by bpugh8041
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennell, Robert Jennell
September 17, 2013

.everyone is friendly, coffee and sweet rolls are great. .everyone is friendly, coffee and sweet rolls are great. love this dealership ! p.s. got a free car wash had a recall done More

by lexygrl1941
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
stewart broyles
September 16, 2013

Jerry was great to work with. He was very professional, thorough, and helpful. Also, he helped to find the car I wanted at another dealer. More

by kd11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Marple, Jerry Marple
September 16, 2013

I was greeted as soon as i pulled up and addressed by my full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I More

by berndog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember. They are ALL good!!
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