Sheehy Lexus of Richmond

I was greeted as soon as i pulled up and addressed by my full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I encountered were very professional and friendly. This is my 5th Lexus, that hasn't happened by accident!! Richmond Lexus is the best!! More

I love this dealership because it is so professional and top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up the good work! More

Always good service-dependeable and keeps you informed regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. More

From the moment you drive up to the moment you leave in your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done and what may need to be done in the future. There is no pressure, just honest evaluation. More

Great service department, great loaner cars. They are always willing to work with you on any maintenance issues. Lexus of Richmond is why we are getting ready to buy our 5th Lexus! always willing to work with you on any maintenance issues. Lexus of Richmond is why we are getting ready to buy our 5th Lexus! More

Everyone there treats me with courtesy and respect. The customer service is always superior. I have used this dealer over 10 years and I never have disappointed with how they treat me as a valued customer. customer service is always superior. I have used this dealer over 10 years and I never have disappointed with how they treat me as a valued customer. More

This is our third Lexus from Lexus of Richmond and no matter if we are there for service or to purchase a new vehicle the service and attention to me the customer is always first class. I wouldn't go an matter if we are there for service or to purchase a new vehicle the service and attention to me the customer is always first class. I wouldn't go anywhere else for a Lexus. More

Was sensitive to my need to keep my 2002 Lexus RX 300, 105K, realizable and safe without unnecessary spending. Also sensitive to the logistical issues of living in Charlottesville with a double overnight 105K, realizable and safe without unnecessary spending. Also sensitive to the logistical issues of living in Charlottesville with a double overnight service. Thank you. More

The purchase experience was outstanding. Carla Spadaro thoroughly explained the car when I took a test drive. The Finance Department also was a great experience. I would definitely recommend Lexus of Ri thoroughly explained the car when I took a test drive. The Finance Department also was a great experience. I would definitely recommend Lexus of Richmond! More

I just purchased a 2010 ES350, and there were a few items which merited attention---one of which was indicated to me by the sales representative, Jerry Marple who, incidentally, was most helpful and attentiv which merited attention---one of which was indicated to me by the sales representative, Jerry Marple who, incidentally, was most helpful and attentive to my wife and me. The Service Representative, Lee Welch, was very cordial and professional, and I immediately knew this was going to be a positive experience. This was before I began enjoying the up-to-date magazines and wonderful refreshments. The time seemed to move quickly, and everything was appropriately addressed, all within the Certification Program. I enjoyed my visit (and one doesn't write that very often about auto service visits). Thank you. More