Sheehy Lexus of Richmond

This is by far the best Lexus Dealership in the Tidewater area. Our recent buying experience was wonderful. Rusty Miller (Sales Rep) takes the time to understand your needs and then works very hard as your a area. Our recent buying experience was wonderful. Rusty Miller (Sales Rep) takes the time to understand your needs and then works very hard as your advocate to locate the vehicle you want matched to your exact specifications (color and options). Rusty acts as the quarterback and makes the entire buying experience easy and pleasant. Lenore Parker, the Finance Director, does most of the financial work for you before you even meet with her to complete the transaction. She takes the time to answer any questions and cuts through the fog of the paperwork in an effecient and understandable way. The Service Department is top notch. They never try to sell you a service you don't need - unlike the other Lexus Dealer on the Peninsula. Pricing is very competitive on new car sales and the dealership Service prices are the best in the area. Dale Farley and Stewart Broyles are two standouts. Lexus of Richmond operates as a team and they do so very effectively. This dealership goes "above and beyond" and represents a real value given the level of service that they provide. I highly recommend Lexus of Richmond if you are considering a Lexus vehicle. More

We have purchased 6 cars in the last 11 years, and we haven't been disappointed yet. Their Service Department is the BEST!! This dealership has an attitude of always striving to be the best, and it sho haven't been disappointed yet. Their Service Department is the BEST!! This dealership has an attitude of always striving to be the best, and it shows. More

Have bought 3 vehicles from this dealership starting in 2008 when we moved to Va. Of all the dealerships I have patronized over the last 40 years Lexus of Richmond is heads and shoulders above the rest--co 2008 when we moved to Va. Of all the dealerships I have patronized over the last 40 years Lexus of Richmond is heads and shoulders above the rest--couldn't be treated better! More

We went to Richmond for a weekend trip, stopped by the Lexus dealer to ask about trading out ES350. This was our first to this dealership, and when we met Willie, we felt very comfortable with working on Lexus dealer to ask about trading out ES350. This was our first to this dealership, and when we met Willie, we felt very comfortable with working on a trade. We talked on Friday afternoon, and then came back on Saturday morning. Even though we arrived before the dealership was open, a very nice salesman let us in to wait(It was 35 degrees). I have purchased over 15 cars over the past 20 years, and this was the most relaxed and comfortable my wife and I have ever been. There was no pressure to buy, no pushing to purchase extra's, and no back and forth haggling. I recommend this dealership to anyone who wants to buy a new or used high end vehicle. The selection is great, prices and trade in allowance fair. We are most satisfied! More

Each service visit over a 5 year period has been exceptional. Recently, a problem in opening the trunk on my LS460 came up on a Friday evening. I called the dealership, spoke with Stewart ?, who a exceptional. Recently, a problem in opening the trunk on my LS460 came up on a Friday evening. I called the dealership, spoke with Stewart ?, who arranged for an early Saturday morning appointment. Dale Farley immediately arranged for service, the problem was corrected, and I was on the road in less than 1/2 hour. KUDOS TO ALL!!! More

Stewart's customer service is above and beoynd the normal. He is very pleasant and makes you feel as if you are part of his family. I could not ask for a better Service Consultant. normal. He is very pleasant and makes you feel as if you are part of his family. I could not ask for a better Service Consultant. More

Thorough, attentive, trustworthy service. Always recommend. Have used service for five years. Always satisfied. Generous loaner program is always appreciated. Notified of recalls automatically. recommend. Have used service for five years. Always satisfied. Generous loaner program is always appreciated. Notified of recalls automatically. Just had warranty service performed under 70000 miles...excellent recommendation. More

I have dealt with many dealerships auto shops and have never received the outstanding service and customer service with any other dealership. Lee Welch is definitely an Elite service advisor for Lexus of never received the outstanding service and customer service with any other dealership. Lee Welch is definitely an Elite service advisor for Lexus of Richmond. I live 30 miles from this dealership and by pass several auto service shops to get my vehicle serviced at this location. I believe he needs to be recognized for making sure the customer is satisfied. He is very detailed and explains all services that need to be completed with reason. He takes the fear and mistrust out of the equation that many customers have when it comes to auto service. I previously owned a Mercedes and in comparison had the worst overall experience on multiple occassions with this dealership and I even knew the auto service manager personally!!! Please make sure he is recognized for going over and beyond to ensure the right thing is done and overall happiness of the customer. More

MR. TAYLOR DID AN EXCELLENT JOB OF TAKING CARE OF MY SERVICE NEEDS. I PURCHASED MY RX FRON THIS DEALERSHIP AND SERVICE EVERYTIME HAS BEEN WAY ABOVE AVERAGE. I WILL RETURN TO BUY ANOTGHER LEXUS (IF T SERVICE NEEDS. I PURCHASED MY RX FRON THIS DEALERSHIP AND SERVICE EVERYTIME HAS BEEN WAY ABOVE AVERAGE. I WILL RETURN TO BUY ANOTGHER LEXUS (IF THE PRICE IS RIGHT) IN THE FUTURE. THANKS!!! CLARK P. SANGER More

We have purchased three new and two used vehicles from this dealership. I have never had a better, more pleasant experience than we have with them. The service department is what keeps us not only comin this dealership. I have never had a better, more pleasant experience than we have with them. The service department is what keeps us not only coming back, but also continually recommending this dealer for both sales and service. More