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Sheehy Lexus of Richmond
N Chesterfield, VA
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
January 20, 2012
I have very pleased working with Lexus of Richmond. Robert Jennell has been most helpful and easy to work with with all the service visits for my GS350. I purchased this vehicle at this dealership and Robert Jennell has been most helpful and easy to work with with all the service visits for my GS350. I purchased this vehicle at this dealership and have had all servicing done there. I plan to purchase a new Lexus vehicle in 2012 and will do so at this dealership.... More
by lakgastonx
Employees Worked With
Robert Jennell, Robert Jennell
January 20, 2012
Robert is always super professional and a wonderful problem solver. I was in for a repeat problem and Robert involved Daniel in service as well. Both Daniel and Robert are easy to work with and are com problem solver. I was in for a repeat problem and Robert involved Daniel in service as well. Both Daniel and Robert are easy to work with and are committed to getting the job done to my satisfaction. More
by Pierpark
Employees Worked With
Robert Jennel, Robert Jennell
January 20, 2012
I own both a LS460 and an RX-400h. I purchased these cars from Richmond Lexus and have had all of the service performed at this dealership. They are wonderful. I live in Fredericksburg, 55 miles north of Ri from Richmond Lexus and have had all of the service performed at this dealership. They are wonderful. I live in Fredericksburg, 55 miles north of Richmond and would not go to any other dealer. I have owned Mercedes and Land Rover and neither compare to the Lexus and neither of the previous dealerships treated me the way that Lexus does. The service is outstanding and my service advisor is fantastic. If you want a good experience, go to Lexus of Richmond. More
by Dennis.Mays
Employees Worked With
Dale farley, Dale Farley
January 20, 2012
MY 1999 LX has almost 250,000 miles and runs like new. I attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue t attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue to perform. I rely on him to advise me on the things i really need done and then let him arrange the service. With the high number of miles on the LX there isn't any warranty. I keep taking it to Lexus of Richmond due to the concern of my service advisor. He is a credit to their dealership and keeps me coming back. More
by Russmfft
Employees Worked With
Robert Jennel, Robert Jennell
January 20, 2012
I always look forward to my visits to Lexus of Richmond. Although it's a 30 minute drive from my house my experience is always great. Many employees know me by name and they always ask about my daughter. Although it's a 30 minute drive from my house my experience is always great. Many employees know me by name and they always ask about my daughter. I love the Starbucks coffee, soft drink and bottled water that is offered as well as the pastries. When my daughter was younger and we visited the dealership for wait-for services the Diane in service showed us a cabinet that had story books, coloring books and crayons and toys. I love that iPads are offered for wait-for services. Lee is a wonderful person who I very much look forward to seeing each time. He's knowledgeable, personable and always friendly. I feel confident that the repairs suggested to me are necessary. More
by mentrc
Employees Worked With
lee welch, Lee Welch
October 02, 2011
I have been in the market for a new car. On Saturday, May 24 2011 I attempted to purchase a car from Lexus of Richmond. I called and spoke to Alen Stewart and told him I would like to spend about $485.00 a m 24 2011 I attempted to purchase a car from Lexus of Richmond. I called and spoke to Alen Stewart and told him I would like to spend about $485.00 a month for a black lexus e350 2007 edition that they have on their website. He told me that he could make it happen and to just come on down. I asked him before I left was he sure because I live in VA Beach and that would be 118 mile drive. He reassured me. Once I arrive I see that the car was in really bad shape. Mr. Stewart nonchalantly replies, "What do you expect it is a used car." I asked to speak to the manager and he tells me that the car had not yet even been through the body shop. Then, when we get passed that and start to crunch numbers, Mr. Stewart tells me that the best he could do would be $561.00 a month. He had me drive all that way and had flat out lied to me. First, about the condition of the car and now the price. I was heated. I asked to speak to the district manager and this is when the manager, Sean Gusti, came and offered me the payment of $485 and that car would be ready in a week. I have this in writing. When I return from sea duty on Friday September 30 he assures me that the car will be ready at 6:00 p.m. and also sends me another worksheet with the price agreement. I say wonderful and that I will be there first thing in the morning to sign on the dotted line, because its getting dark and I would like to see the car in the light. At 8:30 p.m. he has his secretary, Linda Jurey, call me and tell me that car had been sold even though we had an agreement. I was shocked and hurt. What makes the story even more worse is that I had an anonymous person call the dealership the next morning and a salesperson told them that this 2007 black es350 is still on the lot!!! Lexus of Richmond dealership has no integrity and I would recommend that every person stays away from there!!! More
by dereky
Employees Worked With
Sean Gusti, Willie Stewart
April 04, 2011
Went in for a rattling noise, they fixed the noise but the very next day the service engine soon light came on. Went back the next day they tell me the catalytic converter and a sensor had gone bad. Th the very next day the service engine soon light came on. Went back the next day they tell me the catalytic converter and a sensor had gone bad. They had to figure out who was going foot the bill, even though i had purchased an extended warranty. After going back and forth with the service advisor, leaving messages and no return calls, it was finally decided that the dealership would pick up up the cost. Customer service here is nonexistant. If I had not purchased the warranty at this dealership I would have been more than happy to take my money somewhere else! More
by lita2011
Employees Worked With
Scott Winder
July 25, 2010
The Pre-owned Sales Manager, Shawn Gusti, was just great! Shawn was very professional and was willing to work with me on making this deal happen. A key point in the sale was my trade-in (05 RX330 Thundercl Shawn was very professional and was willing to work with me on making this deal happen. A key point in the sale was my trade-in (05 RX330 Thundercloud Edition), in which I was looking to get the best $$ for it. I had been working with about 9 other Lexus dealers from NJ to DE to MD to VA. I got various numbers and excuses about giving me what the “auction” value of my RX would be. Shawn Gusti, at Richmond, gave me what I was looking for on my trade-in. My sales experience at Lexus of Richmond was great! Without a doubt, it was one of the best car buying experiences in my 30 years of car ownership. I live about 2.5 hours away from Richmond and it has been well worth the time and efforts. I would encourage those who live in the VA/MD area to give Lexus of Richmond a shot. More
by CCT1
Employees Worked With
Shawn Gusti, Willy Stewart, Casey Izzo, Sherrill Miller, Casey Izzo, Shawn Gusti
June 08, 2009
If here is a better dealer in the USA, I cannot imagine it. I am a nobody yet everytime I go in there, they make me feel special. They always treat me with respect. Their sales people are great to work wit it. I am a nobody yet everytime I go in there, they make me feel special. They always treat me with respect. Their sales people are great to work with: no high pressure stuff, they spend lots of time trying to find the right car for me at this time. The service people are great. They fix problems the first time and explain what they did. Osama in finance always comes out of his office to greet me when I am in the showroom and speaks to me by my name, while asking about my wife and children. It's always a great experience. I love buying cars from this dealer. More
by YyyyMan
Employees Worked With
Rusty (sales) Osama (finance) Roger (service), Roger Johnson, Rusty Miller
