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Sheehy Nissan of Waldorf
Waldorf, MD
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
April 21, 2025
Today I came to pick up my car and pay for services that was rendered. After attempting to use my debt card, the representative stated only $500 was taken from my card. I stated that the money was in my acc was rendered. After attempting to use my debt card, the representative stated only $500 was taken from my card. I stated that the money was in my account but he insisted that $500 was not taken out of my account and proceeded to charge me the full amount plus the $500. I tried to tell him that the money was pending in my account and that the balance of the bill should be taken. However in order to get my car, the service representative charged me the original balance due even though he had already taken $500. This, causing an overpayment of $500. I hope I will never use Sheehy Nissan again because the customer service I received was already extremely poor. I made a formal complaint previously and the general manager convinced me to give Nissan another opportunity to correct their poor customer service. In addition during this service, my car had been kept for a complete day and I received a call at the end of the day that my car would be ready the next day. I went to the dealership and discovered my car had not even been worked on at all. I will definitely be writing a letter to the corporate office as well. And I will be informing as many as I can on all social media platforms not to ever go to Sheehy Nissan of Waldorf. This has been the most terrible experience ever regarding servicing of my car!!! More
by Disappointed NEVER RETURNING customer
Employees Worked With
Last service employee @COB on 4/21
March 25, 2025
I have personally been a client at this Nissan for over 10 years! I continue to come back, because I receive great service! Willie Moses is an asset to this company. He should receive the highest award fo 10 years! I continue to come back, because I receive great service! Willie Moses is an asset to this company. He should receive the highest award for performance and customer care—Willie is kind and patient—he is great! Also, the new manager, Jesse, is doing an exceptional job. More
by Audrey,cevera
Employees Worked With
Willie Moses
March 21, 2025
The staff were very attentive and communicated through every step of my car buying process. They even went the extra mile by explaining ways to improve my credit for further purchases. every step of my car buying process. They even went the extra mile by explaining ways to improve my credit for further purchases. More
by Kyauna Gibson
Employees Worked With
Willie Moses
December 24, 2024
As far as the people I dealt with, first class, every single one! The reason I subtracted one star for the dealership is that the wait for the finance part of the sale was hours long— It left me tired single one! The reason I subtracted one star for the dealership is that the wait for the finance part of the sale was hours long— It left me tired, anxious and hungry. Customer service was superb! More
by Penny
Employees Worked With
Bryan (sales manager), Chin (finance), Willie Moses
December 11, 2024
I am extremely disappointed with this service center. I took my car in the beginning of November for a diagnostic test and have been unsuccessful in obtaining answers regarding the diagnostic results. A I took my car in the beginning of November for a diagnostic test and have been unsuccessful in obtaining answers regarding the diagnostic results. After the diagnostic test, I was told, "you can scheuled an appointment to get the work completed if you like." I took my car that day due to what I considered non-shalant and bad customer service. I decided to call the service advisor to see if she could answer my orginal questions and to get the work completed but apparently we played phone tag. Since that time, I have called serveral additional times and left the service advisor Ashley messages but have not received a returned call. I even called the corporate office and they had the audisity to ask me to give Ashley a returned call in 5 minutes instead of stating Ashley would return my call. I usually get both of my cars serviced at the Waldorf location, but needless to say, that will not happen again. I will be happy to take my cars to a company that is attentive to it's customer's needs while simulteanously valuing their patronage. Unfortunately, I was not provided the opportunity to give a 0 rating for this review. More
by Valueyourcustomers
Employees Worked With
Ashley - Service Advisor
November 02, 2024
Professional, welcoming, informative, knowledgeable, genuinely helpful, experienced, accountable, took time to talk us through the process genuinely helpful, experienced, accountable, took time to talk us through the process More
by ctiburon.cw
Employees Worked With
Mr. Chin, Jermaine Badgett
